Service-level agreement - Wikipedia
https://en.wikipedia.org/wiki/Service-level_agreement
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user.
What Is SLA: Definition, Types, SLA Meaning, How-to Guide
https://wow24-7.io/blog/what-is-sla-service-level-agreements-and-their-role-in-business
What is SLA? How can I improve it for my business? If you ever asked yourself, this mini-guide on service level agreements What Is SLA? Service Level Agreements and Their Role in Business.
The Ultimate Guide to Service-Level Agreements (SLAs)
https://blog.hubspot.com/blog/tabid/6307/bid/34212/how-to-create-a-service-level-agreement-sla-for-better-sales-marketing-alignment.aspx
A service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. This agreement can exist between a business and its customers, or one...
What is an SLA? Best practices for service-level agreements | CIO
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured...