Google tech support or lack thereof. Help Search Algorithms

Recently I ran into a problem when I needed operational support, at least informational.

I found in Google’s indexing results a resource on which I saw confidential information about myself and my loved ones, on a resource which for some reason I didn’t dig up a bunch of information that I personally filled out about myself, except maybe in a bank when making out a plastic card and then on paper, many years ago. It is clear that Google has nothing to do with the information that it indexes, but isn’t this machine working for the benefit of users?

Apparently not.

So, when I tried to report a non-friendly resource on my own and tried to make sure that the site that hosts thousands of users confidential information was closed from indexing, I didn’t succeed.

The fact is that I am in Ukraine, there is no direct number for support of Google products here, it is only possible to contact support. Or call to nearby or not so countries. Later, I still called the Russian representative office, but more on that later.



But how to do that? At least once someone tried? As you can report a problem, I'm not talking about the results or real help or an effective solution to the problem.
Let me tell you how this happens:


Step one we
go to the technical support page:
support.google.com



Step two we
select the necessary section, in my case Web search
when you hover over the icon we see a pop-up window:




Web search
Internet information search
Help Center
Forum
Contacts

Step Three
When you click on Contacts, we see a message that:

Page is unavailable

Unfortunately, the requested data cannot be found. Try finding the information you need in the Help Center.



Step Four
Yes, if you look in the search for help, you can find the following form:

Removing content from Google
support.google.com/bin/static.py?hl=en&ts=1114905&page=ts.cs



Everything seems to be simple, we do everything as it is written :

Which Google product does your request apply to?
answer:
Web search

Another form opens below:
Please indicate the subject of your request,

select what you need:
My confidential information is displayed in the search results (for example, social security number, ID card, bank account or credit card or personal signature image)



And here the link appears:
Follow the instructions on this page.

Step five,
follow the link ...
and we get to
support.google.com/webmasters/answer/164133
How to hide personal information from Google search programs

Where there are two options:

Delete unwanted content
Web pages can be removed from the search results by the site owner or directly by Google.

What would you like to do?

Remove content hosted on your own site
from Google search results Remove content hosted on a foreign site from Google search results

We choose the second option, since we need to remove the content of Google results on a foreign site.
And we get to the page


support.google.com/webmasters/answer/1663688

Removing content from someone else's site

We are offered three options for events:

1, Content can be removed from the search results by the site owner or directly by Google.

Choosing this option, we get to the first form with which we started:

Content, the publication of which violates the law

If you believe that the publication of certain content violates applicable law, please request removal of these materials from Google.

Having followed the link number two in order to use the tool for deleting personal data, there’s nothing new either, we are again being played cross-ways to the same places where we were already above.

2. Personal data

If you believe that the publication of certain information violates your privacy, use our tool to delete personal data.

3. Outdated content (but this option will not be considered, it makes no sense)

after going to the link with the tool we see from the second option:
support.google.com/websearch/troubleshooter/1209905

Removing information from Google
If you want to remove any information from Google, contact the webmaster of the site on which it is posted. We remove data from the search results on our own only in some cases. Read more about this here.

Why contact a webmaster?

Even if we do not display the controversial site in the search results, the page will not disappear. It can still be opened via a direct link or found using other search engines. Google only indexes pages that already exist on the Internet, and does not select them at its discretion. Therefore, in controversial cases, we advise you to resolve issues regarding the removal of materials from webmasters of sites.

What do you want to do?

Prevent data from showing in Google search results
Delete the data that appears in the Google search results



again sieve options ... well, select ...
option one:


What do you want to do?
To prohibit the display of data in Google search results

we are asked a counter-question:

Are you a webmaster?

yes

no

if not, but I'm still not a webmaster of the resource that posted information about me on the network :)
then it will transfer us to another page and politely explain:


If you want to delete any information from Google, contact the website’s webmaster, on which it is placed. We remove data from the search results on our own only in some cases. Read more about this here.

It’s strange ... for a long time and painstakingly I went through the tech support pages just to be advised to contact the webmaster of an unfriendly resource in the end))) And somehow I myself didn’t guess to look for his contacts on his site, but what a strange site, there’s even a hint of contacts on it, does Google really think that such sites will leave contact information? Absurdity ...

But below you can still find the following decision algorithms!
We are again offered to remove unwanted content, according to the usual scheme:


Remove unwanted content
Web pages can be removed from the search results by the site owner or directly by Google.

What would you like to do?

Remove content posted on your own site
from Google search results Remove content hosted on another site from Google search results

And now we again find ourselves at the place where we started!
Here is the help!

We try the second option:

What do you want to do?
To delete the data that appears in the Google search results

after selecting this option, we are asked, as usual, the leading question:

Where is the data displayed?

There

are many options and forms on the website and in Google search results and so on, but none leads to a solution, in the process I get a message on the screen answering the last question:

Google is not responsible for the content of websites that appear in search results. Sites are managed by webmasters. This means that even if you remove the page from Google search results, it will still be available on the Internet. Thus, users will be able to find it in another search engine or link.

In your case, to remove unwanted content, you must contact the webmaster of the site on which it is published. If you can’t contact the site administration, contact the law enforcement authorities.

I understand that Google is not responsible, etc. but shouldn't Google help people prevent malicious users from using this resource? Why write about the fact that even if Google delete this data, it will be indexed on another resource! You know, for the sake of my safety, I think that many others in a similar situation are ready to write to all search engines with a request to remove such a site from the index!

What kind of politics? They say why delete if it’s all the same somewhere… so is it possible to solve such issues together? Shouldn't people help each other all the more having such resources represented by Google ???

Meanwhile, my personal data, which I would not leave on the Internet under any pretext, are on the site and it is perfectly indexed, and the longer it takes, the more chances that these data will be picked up by other similar resources, and with this information it’s very simple you can use it if any attacker shows a little imagination ...

As a result, I decided to call the Russian-speaking office in Russia, as I said in Ukraine there is not even an email address, only the physical mailing address is indicated.


So, after waiting a bit and choosing the language of communication, I was connected with a representative who did not introduce myself, it was a girl.
She carefully listened to my situation silently and advised all the same to apply for online support, I again explained that I had just tried to do this in different ways, but there was no contact information anywhere, not even a contact form!

She replied that this could not be, I went through all these stages online, agreeing what to choose which item to choose with a representative, to which he replied that this was apparently a technical temporary problem with the service, to which I replied that it had been more than one month since

(I had problems with Google maps on my Android tablet, Google Nexus and I tried to find a solution, but as now, then all the attempts did not end with anything, I did not receive any support for the same reason as now. The first time I come across problem: I buy goods, I pay real money for the device and software, but I can’t get any support at all, I regret buying a Google tablet, as such the tablet is excellent, but the lack of support scares, and what if my life depends on it, and the only I will have an option isat in a support ...)


So after I said that this is not a momentary glitch, the girl said you still fill out the form. I had to raise my voice so that the girl finally realized that there was no form of communication, either from the links that I found, or from the link that she dictated. She began to explain that this could not be, I began to demand options for contacting tech support, phone, skype, mail, whatever, she said okay here
is the address, write it down, dictated the email address with the name and initials, I dictated it several times in response spelling, she dictated in response, everything came together. I said thanks and hung up.


I wrote a letter ... and it returned safely, since such an address does not exist, an automatic reply from the server came ...
Here's a story.


Total:
Disappointment in the company more and more. People are not considered people. Although this is nothing new. But I always want to believe in a bright future, and not in a gloomy, inhuman existence in the power of monopolists with an inhuman orientation.

ps, but when I found the adwords technical support phone in the contacts, I made a call, listened to the answering machine and realized that you can only contact specialists by having an adwords user number, then I hung up. So they wrote to me in the mail, a certain Catherine :) five minutes later (it turns out when there is an opportunity to earn money, they quickly know how to connect my mobile from which I called with my mailbox, and even write a letter empathizing with me about everything I liked about the service and tech support adwords, ask to fill out a questionnaire ...)

Previously, if I bought a phone or any other device, I realized that in case of questions I’m always happy to help, and here google Selling tablets and, in principle, providing a huge range of services in principle and sends everyone on-google, with or without .

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