Mature Hosting Provider Checklist

    As part of an analytical study, he decided to brainstorm on the checklist topic “signs of a mature hoster”.
    Something like "7 signs of dental health."
    In general, something that distinguishes a mature adequate hoster (a hoster that you can trust and who does not / does not transfer excessive risks to customers and is capable of sustainable long-term development) from a one-day hoster, sharing the spherical Vasya Pupkin (in Russia).

    So, what has happened so far ...

    Technical signs:
    • Availability of own (not leased) servers
    • Placement of servers in DCs with fire extinguishing systems and redundant
      power supply
    • The presence of an automatic mechanism for removing backups of client files / databases (at least once a day)
    • Availability of a monitoring system
    • Having your own block of IP addresses
    • IPv6 support (at least on request)
    • Availability of own DNS servers (at least two) located in different DCs
    • Availability of backup management / infrastructure servers / billing servers
    • The presence of limits on the load on the server from scripts / client discovery mechanisms that create inadequate load on the server
    • The presence of mechanisms to prevent / minimize spam from the provider's servers with malicious client scripts
    • Availability of protection mechanisms against [D] DoS attacks on client sites
    • Availability in hot access of redundant servers for client hosting

    Legal signs:
    • Legal entity
    • Telecom license
    • The ability to pay by bank transfer / the possibility of concluding a paper contract for legal entities

    Degree of automation:
    • Availability of an automatic hosting order / activation system
    • The presence of automatic billing (the ability to replenish the account without manual actions of the operator on the hosting side)
    • Availability of automatic suspension / renewal of servers at the end of money / new payment

    Other signs:
    • Telephone Support
    • The presence of dedicated system administrators in the state
    • The presence of dedicated technical support operators in the state
    • Availability of FAQ / documentation on hosting on the site
    • The presence of reaction to abuses


    Your additions / comments?

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