Mature Hosting Provider Checklist
As part of an analytical study, he decided to brainstorm on the checklist topic “signs of a mature hoster”.
Something like "7 signs of dental health."
In general, something that distinguishes a mature adequate hoster (a hoster that you can trust and who does not / does not transfer excessive risks to customers and is capable of sustainable long-term development) from a one-day hoster, sharing the spherical Vasya Pupkin (in Russia).
So, what has happened so far ...
Technical signs:
Legal signs:
Degree of automation:
Other signs:
Your additions / comments?
Something like "7 signs of dental health."
In general, something that distinguishes a mature adequate hoster (a hoster that you can trust and who does not / does not transfer excessive risks to customers and is capable of sustainable long-term development) from a one-day hoster, sharing the spherical Vasya Pupkin (in Russia).
So, what has happened so far ...
Technical signs:
- Availability of own (not leased) servers
- Placement of servers in DCs with fire extinguishing systems and redundant
power supply - The presence of an automatic mechanism for removing backups of client files / databases (at least once a day)
- Availability of a monitoring system
- Having your own block of IP addresses
- IPv6 support (at least on request)
- Availability of own DNS servers (at least two) located in different DCs
- Availability of backup management / infrastructure servers / billing servers
- The presence of limits on the load on the server from scripts / client discovery mechanisms that create inadequate load on the server
- The presence of mechanisms to prevent / minimize spam from the provider's servers with malicious client scripts
- Availability of protection mechanisms against [D] DoS attacks on client sites
- Availability in hot access of redundant servers for client hosting
Legal signs:
- Legal entity
- Telecom license
- The ability to pay by bank transfer / the possibility of concluding a paper contract for legal entities
Degree of automation:
- Availability of an automatic hosting order / activation system
- The presence of automatic billing (the ability to replenish the account without manual actions of the operator on the hosting side)
- Availability of automatic suspension / renewal of servers at the end of money / new payment
Other signs:
- Telephone Support
- The presence of dedicated system administrators in the state
- The presence of dedicated technical support operators in the state
- Availability of FAQ / documentation on hosting on the site
- The presence of reaction to abuses
Your additions / comments?