Browse Copy in Pictures

    Hello. It’s time to already write about the Copini service itself , otherwise everything about the inner kitchen, office and team. We decided not to interfere with the information about the service itself and why we decided to make it free in one post (therefore, they hid it in drafts and dopped it). I will tell you in detail in the next post about the features of the freemium model in Runet and why we chose it for Copini.



    A prehistory for whom the service will be useful, a couple of cases, some statistics and basic features under the cut. If you are too lazy to read, see the presentation about the benefits and capabilities of Copini.

    A brief history of the service

    In mid-2010, working on one project, it became necessary to get as much useful feedback as possible from users and rally them in the community. It was necessary to understand where to develop the project and somehow make contact with your audience. The forum disappeared right away - too complicated to promote, a lot of superfluous and lack of the necessary functionality. Then I found Reformal and it seemed that this was what I needed, but the guys broke me off twice. The first time I paid for the service for six months, and a week later it was made free. In the second, when I realized that the service is practically not developing. In Uzeraho, I didn’t really like the interface and some features. This is my subjective opinion on the status of projects at that time. I do not want to offend the guys at all, especially since over the past few months the projects have grown qualitatively. We respect competitors!

    At that moment, gotatisfaction.com was found, but what was our disappointment when it turned out that there was no Russian interface (and is not expected), nor support for the Russian language in principle. Then, as probably most developers, there was a desire to make their decision. To do something really useful and more than just a service for collecting ideas. So November 1, 2010 launched Copini.

    Statistics

    It is displayed on the main and updated in real time. Here are the numbers at the time of writing:
    • 635 communities,
    • 100001 users (Hooray!),
    • 8064 discussions.

    Now about the service itself

    Copini is a way of productive communication with your customers / users on the Internet. The service is a collective knowledge base, a support forum and feedback at the same time. When we first tell Kopini about our clients, they make round eyes and ask to set an example, since they have not seen anything like it before. As they say, it’s better to see once than hear a hundred times, so next screenshots.

    Community home page
    The main page contains all the basic information about the community: search / add discussion form, popular ideas, current issues, common mistakes, statistics, TOP members and categories. The community work begins on this page.


    Talk page
    This is a specific discussion page. Here users can leave their comments and vote for the comments of others (the best comment will be selected). It is also possible to vote and sign up for a discussion, then all comments and official answers will be sent to the post office. Representatives of the company can change the status of the discussion (for example, the question “with an answer” or the idea “in work”) and leave an official answer. A feature will be useful with the collection of additional. information (browser version, OS, screen resolution, etc.), this greatly simplifies the life of developers.


    Discussion list and user page
    On the left we have a list of discussions that can be sorted in different ways. Right page with community members.


    In order not to spam the box with information about events in the community, we madedigests , the frequency of which is configured in the profile. It’s difficult to list all the features, it’s better to watch community.copiny.com (our community) live here . The screen of the pop-up widget is the first in the topic.

    Integration with social. networks
    image The other day made it possible to post widgets on Twitter, Vkontakte and Facebook on the main page of the community. And also added buttons for posting discussions in these social networks. network. Now each member of the community can share his question or idea with one click.

    In general, we will continue to take steps towards tight integration with social networks. If you have any specific wishes, we will be only happy.

    Killer Feature - Review
    This thing not only allows you to sort and filter discussions in every possible way. For example, select all discussions of the “idea” type with the word “player” in the heading from the Vkontakte category with the status “in work”, published from 01/01/2011 to 02/01/2011 and sorted by the date of the last activity. But he will tell you what discussions should be given special attention so as not to lose sight of anything.


    Who will be useful for Copini

    • For owners of sites, portals and blogs - to receive feedback from their audience and be able to build a community;
    • For software developers - to improve service and reduce support costs, collect suggestions and manage product development, quickly identify bugs and quickly solve user problems;
    • For online services and startups - to hear your audience and understand what it needs, provide support and quickly respond to problems;
    • For companies from the service sector (Internet providers, banks, brokers, etc.) - to build a loyal community of customers, position them to the brand, receive feedback and keep abreast of problems.

    Some directly universal service turned out =). Here are a couple of cases: Homemoney online accounting and social developer. Bit Creative games .

    Differences from competitors

    Copini is often compared with Reformal and Yusereho, but these services are completely different. Kopini is not a service of collecting ideas, but a tool for building productive communication with your customers, where collecting ideas is just a small part of the feedback. Of course, recently, developers of similar projects have taken many steps in this direction, they are great. But the end result can only be evaluated by customers. By the way, here is an article on IBusiness www.ibusiness.ru/5810 , where services were compared.

    Free rate

    Now he has appeared in Kopini. They tried to make the tariff so that it could cover all the basic needs for communication, support and marketing. A set of features will be gradually supplemented. I recommend immediately choosing the “Business” tariff to familiarize yourself with all the current features of the service (30 days for free, after which the automatic switch to the basic tariff).

    That's all. We will be happy to see Copini on your sites and blogs.

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