Effective communication

    Everyone knows that communication with a client is very important to improve your product, brand or service.
    And who knows how to make this communication as effective as possible? YellowMediaGroup

    experts answer: Ato Forman , Night Manager: Always look for ways to help your clients. When they ask a question (within reason), reassure them that you can help them. Make sure the final result of the service. Look for ways to make it easier to deal with you. Always do what you promised to do. Maxi Liv , operator: The main thing is not to strain, do not be nervous, customers should feel your self-confidence.









    Experience itself says that sometimes you just don’t need to ask a bunch of questions. I have a conversation quickly, of course, I consider whether the client likes it or not, adapts to it.

    Orlando Raposo , operator:

    When something goes wrong, it’s best to ask for forgiveness. This is not difficult, but the client is satisfied. The client may not always be right, but he must always win. Immediately respond to all complaints and requests and inform customers about what you have already done in order to solve their problem. Make it easy for customers to complain and value and respect their opinions. Yes, we do not always agree with this opinion, but criticism does give us a huge incentive for development. Even if your client is just in a bad mood or got up on the wrong foot, do everything possible to make him feel better and he will appreciate it.

    Ksenia Mammadova , internal trainer:

    You need to work on the bugs; you’re not the best teacher. Filter errors, classify them, enter into the system, then you can better understand customers, and the process of communication with them will be greatly simplified.

    Tonya Yablochkina , day manager:

    Customers do not buy a product or service. They buy pleasant emotions and a solution to accumulated problems. For most people, needs are more likely driven by emotions than logic. The more you know about your customers, the easier it is for you to predict their wishes. Talk to your customers more often and you will know what they want.

    Philip White , Social Relations Manager:

    Target long-term relationships with your customers, they will be so satisfied with the level of service and the level of communication with them that they will surely take their free time to tell friends and acquaintances about this. Thus, you strengthen your reputation and lay the foundation for the growth of your business.

    Vika Rassoshkina , head of the call center:

    Your employees are the same “clients” you serve, and they also need a regular dose of praise and support. Thank them for their quality work; always find an opportunity to show them how important they are. Treat your employees with respect, and this will reflect on their attitude to customers. Attitude towards employees and customers is equally important.
    If you and your subordinates are so passionate about your work that you can not only meet the expectations of your customers, but also surpass them, then you will be able to win the battle for the development of your business. And in this case, everyone wins: your employees are happy, your customers are happy, and they will thank you with their devotion, and they will surely tell everyone how nice it is to work with you, thereby constantly attracting new customers.

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