How Vanguard-DSL will lose a client tomorrow morning

    I have been using the services of Avangard for a long time, and even once set an example of the reaction speed of this provider.

    Tomorrow morning they will lose the client.

    From time to time, they have such a glitch: the connection is broken even though there is a DSL connection. Some time after the disconnection, the Internet indicator turns red, and it hangs.

    If you pick up the phone and dial any phone number, after a few seconds the Internet appears, the indicator turns green.

    That is, the Internet disappears without losing a DSL connection. Moreover, sometimes it turns out that you can ping some server, but you can not go to the page.

    When I first contacted support, described the problem in detail and asked them to check the equipment at the station, the operator decided to put everything on the “bad line”. Arguments that the "bad line" itself does not recover when dialing a number, no action.

    As a result, I had to spend my time, and the telephone master - my. We measured the characteristics - as expected, the line is in order.

    Glitch was repeated periodically, but today its scale has exceeded the threshold of my patience. During the evening, just as I was talking with partners, this glitch was repeated countless times. The connection was broken every three minutes.

    I turned to support. Immediately said that I already checked the line. He asked if there was an accident, asked to check the equipment on the PBX and their server. Instead, the operator began to convince me that the problem was on my side. Say, my firmware is out of date.

    I asked the operator if he sees the version of my firmware (and I had the latest at that time). It turned out he did not see. I don’t remember what exactly the operator answered to the question “whereas how did you determine that my firmware was out of date”?

    Something like "well, there is a technical abbreviation of three letters, you are unlikely to understand." I got a little, repeated the request. The operator said that “he has no right to disclose this information”, which surprised me a lot.

    I flashed the modem, downloaded the firmware from the operator’s website. As expected, the firmware number has not changed. Glitch has not disappeared.

    I call in support, get on another operator. I pose a problem. I say that this happens periodically, but today it happens every three to five minutes. I say that both the line is checked and the modem with the latest firmware from the provider's site.

    The operator said that, judging by his data, this is my modem breaking the connection, that they had some kind of voltage surge, there could be damage, and my modem should be carried to the service center.

    Let's pay tribute: the address and phone number of the D-Link service center was called to me.

    He asked me to start the setup procedure (she once helped on another modem), to which the operator replied that since I had the modem reflash, then nothing could be done.

    Even the fact that such glitches have already happened, that to restore communication you need to dial the number on the handset (obviously, at the same time, there is some kind of signal on the PBX), and not to restart the modem, the operator was not confused.

    He was not embarrassed by the fact that exactly the same absolutely glitches on the "damaged modem" appeared and passed by themselves for a long time.

    After a couple of hours, Internet access stopped glitching. Apparently, something rebooted on the PBX. And already at the time of writing these lines, the glitch repeated.

    This time I did not call support. And I won’t take the modem to the service center.

    I called competitors. They will connect me tomorrow, and for the same money I will have a speed 5 times higher. I won’t take the modem to the SC to find out the obvious: the modem is in order, and the master will come to me and stretch the cable.

    Update:



    I. Internet. Measure your speed.

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