January 20, 2010 at 19:40Perfect tech support
I want to share with you the knowledge of how wonderful support can be, in connection with which you will have to openly publicize Nokia's technical support.
A few weeks ago, for storing the logs of one conference, I fastened the logs to XML in the format of the logs, and for displaying I screwed a small .xsl file to them, which converted the log into a convenient readable XHTML page. And everything was great on the computer, all browsers did an excellent job of this.
It so happened that from weeks ago I was left without any access to a computer, alone with my Nokia 5800XM. At the same time, I used the Internet through GPRS and the standard Symbian browser a lot. When I tried to view the log of the aforementioned conference from the phone, I found that the browser sees the XML file - and immediately considers it an RSS stream, adding it to the saved streams accordingly and no longer showing me any page.
I am a conscientious user and decided to report this problem to Nokia. In Symbian itself, there was no problem reporting, but on the Russian site of Nokia I found the “Ask Technical Support Question” form, which I used. Since there was a message that the question would go to the European center of Nokia - I wrote the question in English, describing the situation and asking if support for such files would ever be realized and whether it was worth waiting for it in software updates to 5800. After 5 minutes I would have to email dropped the standard message that "Thank you for your appeal ... blah blah blah." It was the late evening of January 18th.
This morning I got a call from a certain undetectable number, and a lady with a very good Russian language, but a very foreign accent, introducing herself as an employee of Nokia’s technical support, answered me in detail, saying that they didn’t plan to implement this feature, “since it's still a phone, not a computer. "
I was shocked, honestly. For the sake of one question, they were not too lazy to just call and answer. No correspondence, no burden. They just called and gave an answer, albeit a negative one.
Tell me, have you seen such a support somewhere?
Upd. In the comments, companies were noted that should also have a distinct technical support, consider this when choosing services :)
A few weeks ago, for storing the logs of one conference, I fastened the logs to XML in the format of the logs, and for displaying I screwed a small .xsl file to them, which converted the log into a convenient readable XHTML page. And everything was great on the computer, all browsers did an excellent job of this.
It so happened that from weeks ago I was left without any access to a computer, alone with my Nokia 5800XM. At the same time, I used the Internet through GPRS and the standard Symbian browser a lot. When I tried to view the log of the aforementioned conference from the phone, I found that the browser sees the XML file - and immediately considers it an RSS stream, adding it to the saved streams accordingly and no longer showing me any page.
I am a conscientious user and decided to report this problem to Nokia. In Symbian itself, there was no problem reporting, but on the Russian site of Nokia I found the “Ask Technical Support Question” form, which I used. Since there was a message that the question would go to the European center of Nokia - I wrote the question in English, describing the situation and asking if support for such files would ever be realized and whether it was worth waiting for it in software updates to 5800. After 5 minutes I would have to email dropped the standard message that "Thank you for your appeal ... blah blah blah." It was the late evening of January 18th.
This morning I got a call from a certain undetectable number, and a lady with a very good Russian language, but a very foreign accent, introducing herself as an employee of Nokia’s technical support, answered me in detail, saying that they didn’t plan to implement this feature, “since it's still a phone, not a computer. "
I was shocked, honestly. For the sake of one question, they were not too lazy to just call and answer. No correspondence, no burden. They just called and gave an answer, albeit a negative one.
Tell me, have you seen such a support somewhere?
Upd. In the comments, companies were noted that should also have a distinct technical support, consider this when choosing services :)