December 5, 2009 at 18:27The Perfect Bureaucrat
I think it’s strange for many to see a similar title on the Google blog . It would seem that the bureaucracy most likely gives away the passport office, Soviet realities, it smells of casein glue, heavy curtains and a crowded twilight of offices.
However, tempora is on, mores are changing, but not fundamentally. Once a young business, the lot of geeks and visionaries is gradually growing moldy with a long familiar stock ...
With your permission, I take a little time to draw some parallels.
You will not find the ideal bureaucrat in the office, he does not sit in an armchair and does not smoke expensive cigars. Most likely he is sitting behind a thick wall in a cold room. Meet the machine that works according to an algorithm that someone asked years ago. With this “official” you will always have to present documents and he will communicate only according to pre-established rules. It is impossible to explain “I forgot at home”, “circumstances”, “I can’t, because ...” - all this does not concern the car. The machine just does not know how to worry, it is not programmed.
It would seem: what does Google have to do with it ... I already had to deal with Google support some time ago. I already describedit on Habré. They solved the problem. 2 months later. Because it manifested itself in many hundreds (thousands?) Of users. (recalls the work of the native police: no body - no business). All these 2 months there was no access to accounts, and writing support was almost the same as shouting into the void, but! .. still you knew that your letter, even among many thousands, but still see the eyes of a person! There is hope!
However, since then, support has progressed ... towards the ideal bureaucrat. Apparently, the void was tired of listening to the screams of individuals. The last line of direct communication in the form of a form that could be sent directly to support by email is torn off. Now at your service only a javascript bot machinewho "solves" your problems by assiduously repeating all the same answers. And he is not interested in the inscription that the application will be considered within a week, I have been observing for 4 months. The answer is the same: wait a week. Arguing with a piece of HTML is, of course, pointless. HTML - the Ideal bureaucracy!
I don’t know which tomorrow the new OS will be, and which browser will capture the market. One thing is for sure: users will always have problems. And most often these problems are because the developers did something wrong. And to leave users face to face with the perfect bureaucrat is like dying in the desert: what doesn’t even hate you that kills you, it just doesn’t know what you are. Of course, an individual user for a company is nothing. One snowflake or not: now two, three ...
(Someone may say that there are forums left, but of the Google employees only Crawler reads them , and this one is precisely in collusion with his fellow from the support service)
However, tempora is on, mores are changing, but not fundamentally. Once a young business, the lot of geeks and visionaries is gradually growing moldy with a long familiar stock ...
With your permission, I take a little time to draw some parallels.
You will not find the ideal bureaucrat in the office, he does not sit in an armchair and does not smoke expensive cigars. Most likely he is sitting behind a thick wall in a cold room. Meet the machine that works according to an algorithm that someone asked years ago. With this “official” you will always have to present documents and he will communicate only according to pre-established rules. It is impossible to explain “I forgot at home”, “circumstances”, “I can’t, because ...” - all this does not concern the car. The machine just does not know how to worry, it is not programmed.
It would seem: what does Google have to do with it ... I already had to deal with Google support some time ago. I already describedit on Habré. They solved the problem. 2 months later. Because it manifested itself in many hundreds (thousands?) Of users. (recalls the work of the native police: no body - no business). All these 2 months there was no access to accounts, and writing support was almost the same as shouting into the void, but! .. still you knew that your letter, even among many thousands, but still see the eyes of a person! There is hope!
However, since then, support has progressed ... towards the ideal bureaucrat. Apparently, the void was tired of listening to the screams of individuals. The last line of direct communication in the form of a form that could be sent directly to support by email is torn off. Now at your service only a javascript bot machinewho "solves" your problems by assiduously repeating all the same answers. And he is not interested in the inscription that the application will be considered within a week, I have been observing for 4 months. The answer is the same: wait a week. Arguing with a piece of HTML is, of course, pointless. HTML - the Ideal bureaucracy!
I don’t know which tomorrow the new OS will be, and which browser will capture the market. One thing is for sure: users will always have problems. And most often these problems are because the developers did something wrong. And to leave users face to face with the perfect bureaucrat is like dying in the desert: what doesn’t even hate you that kills you, it just doesn’t know what you are. Of course, an individual user for a company is nothing. One snowflake or not: now two, three ...
(Someone may say that there are forums left, but of the Google employees only Crawler reads them , and this one is precisely in collusion with his fellow from the support service)