My personal little war

I’ll tell you about my encounter with the forces of Evil in the person of unscrupulous service. Although in this case they are not even unscrupulous, but simply ... strange.

Explanation number of times: There is nothing unique in the existential experience described below, anyone who deals with the repair of his equipment under warranty can encounter this. But I still decided to post, in case it would be useful to someone. Why wrote just now? Well ... hands did not reach.
Explanation number two: Despite the style of narration, all the dialogues took place in quite adequate and polite tones, at least for my part. Because abuse for any reason I prefer to leave the nouveau riche and the boys. I’ll clarify, so as not to create the appearance of a boor who is “to blame”.

So, it all started with the fact that in my small family business I needed a photo printer / MFP. Moreover, it normally supports the CISS (continuous ink supply system), that is, having a separate print head and fixed ink tanks. At the same time - relatively inexpensive and most convenient. There were still optional requirements, such as an ethernet port, a card reader ... For me, all this was found in the face of the HP Photosmart C5183. He also has an “older brother” who can print on CDs, but I consider this an unnecessary excess.

At the time of urgent need, this contraption could be obtained only in one place - in M-Video. Although I do not think that computers and peripherals should be bought at this household appliance store, there was nowhere to go. Do not order this fool from another city, right? Came, bought, left for the office, to use.


And then a terrible thing happened - the printer refused to identify the inkwells. That is, at the beginning it looked like a regular error “low level, replace”, which is not particularly terrible. Who needs users to print on the inkwells included in the supply, rather than buy new ones? And the replacements have already been purchased, put and use. But no, "replace" and that's it. And then another mysterious mistake with a long digital code, which Google and the HP branded website knew almost nothing about, except that it was an “internal error, turn the printer off and on, or contact a service center”. Is it weird? And to me it’s somehow ...

In any case, the guarantee is in place (“warranty card inside, filled out, warranty on check”). We are going to the SC M-Video, located, according to tradition, near the devil on the horns. And there is a nurserysurprise No. 2: there is no warranty card in the box. And he couldn’t fall out on the way, I have paranoia on this matter, and therefore everything is checked two or three times. So, he was not there from the very beginning. They refuse to repair the device on the check, referring to the fact that they don’t have the right to do it, and it would be worthwhile to go to the store where they took the device and ask for a guarantee from the seller, since he didn’t put it right away. Well, yes, right now. Tell me, can you leave the box with the printer for the duration of my trip? For I am not in the car, and the taxi has already let go ... Oh, you can’t? That is possible, but you are not responsible for it? Clear.

In general, I refused to go. Because 1) for what reason, and 2) these are your problems. The service man looked at me, scratched his head, waited five minutes - and then all the same he would leave? - and called the authorities somewhere, after which he began to fill out a new ticket. Well it is necessary.
Further, everything is more or less standard, receiving goods for repair, issuing a repair coupon, “we will call you”, “will be soon”. Wonderful.

It was getting dark. It was the second week since the start of the repair. I would even say - the second week was ending. It stood, there was no printer. Three calls have already been made to the SC, where they explained to me in a rather displeased tone that the maximum repair period is two months (and where did they get this figure from?), But they can’t find out the status of this repair, because it is not made them.
On the fourth call, I went wild and demanded the phone of the office where my printer was sent. Issued - it was ABAK (in Kazan the main ones in this matter). I called there, asking the operator to look for my device: first by the number of the repair certificate, then by serial number. Oops - we haven’t received such a product, we don’t know anything, we apologize.
Satan’s finally, I’m calling the M-Video help desk, having scored the repairmen on the phone, and very, very politely, so as not to yell, I’m interested in what happens to my device, where it is located at all and if I can’t get the replacement legally repair time? Or should you read an extract from the Law?

And then a miracle happened. I was told that they would call back a little later ... And after an hour they invited me to pick up the new device, because the old one is not repairable. Can I pick it up right now? In your SC? Oh, thanks, how much joy. I leave immediately.

You know ... It has been several months, and I'm still wondering what happened to the old printer. Although the new one has been working all these months without problems, which is what I wish for you. But the built-in curiosity torments. It’s good that I replaced the new ink tanks before going to the SC to the ones that were in the kit, otherwise I would have to say goodbye to them.

To summarize a brief summary. On the plus side: a new and functioning printer, moral satisfaction from victory. In the minuses: trips to this your abroad (through the whole city), hassle, bureaucracy. It seems, nevertheless, we remain in the black. This time.

PS Suddenly I remembered. Do you know that the Law on the Protection of Consumer Rights is interpreted by M-Video managers in such a way that it gives them the right not to return money for “sophisticated technical devices”, which include cell phones, PCs, peripherals and the like? Unless, of course, a malfunction is detected in the device that does not allow it to be used. So I did not know either. I wonder who teaches them all this?
I feel an urgent need to carry a printed full and current version of the ZZPP. Moreover, notarized.