October 21, 2008 at 14:25Incomprehensible VPS hosting from McHost
Good day habrayuzery!
I want to share the problem with you, and I ask you to judge who is right and who is to blame for this situation.
About 2 weeks ago, after consulting with my colleague, we decided to leave the virtual servers on the VPS. Since restrictions on the number of domains, databases, and in general the impossibility of installing any software are not good.
The company was advised by a friend (McHost.ru was chosen), the price tag looked more than attractive (http://mchost.ru/vps/), and for testing we purchased the first VPS-1 tariff, company employees kindly helped us transfer the sites themselves, the bases data. After that, we rewrote the DNS server and everything seemed to work successfully. We immediately paid the bill for six months in advance, and were glad that we had finally gathered all our projects under one wing
I must say right away that I am not a professional in the field of Unix systems, so I immediately ordered a control panel (ISP Manager). The
problems started right after we re-created our mailboxes on the new hosting. Spam fell on 200 letters a day.
To our question to the technical support service about how to prevent this invasion, we were told that the VPS configuration is exclusively our prerogative, and any gestures of administrators - for a fee. Those. When “moving” to the VPS of this company, you need to be prepared for spam immediately. But, God be with him. Everyone has their own bread.
A spam filter was installed (if I remember correctly, it was spamassasin), and spam emails began to be marked as [SPAM]. Money was withdrawn from the account.
everything would be fine, but after that some kind of devilry began - our domains just crashed 3 times a day, i.e. were not available. At the same time, the server itself worked quite well for itself. Technical support, especially not understanding the reasons, simply overloaded the server.
I will not spread all the correspondence with technical support, for almost a week now I have been writing letters to them daily with a request to understand the situation and take any measures. Different experts answer, but the general trend is approximately the following: you bought a VPS, you have to deal with it, the server status check service is again paid, but it’s best to go to the next tariff (it is 2 times more expensive). But there are no guarantees that everything will be fine at the next tariff either.
It turns out that having ordered the server with the default settings + the spam filter installed by the tech support specialists, I got an unstable server.
At the moment, they are trying to convince me that the server capacity at the first tariff is not enough to keep 6 simple sites + filter about 300 letters per day. And to understand exactly what’s happening with the server, I have to deposit money again.
To my questions, why they did not warn me about this from the beginning, before installing the spam filter, I did not receive an answer. As far as I know, there are others.
Friends, I hope for your advice. How normal is this situation?
Or do I want too much?
I want to share the problem with you, and I ask you to judge who is right and who is to blame for this situation.
About 2 weeks ago, after consulting with my colleague, we decided to leave the virtual servers on the VPS. Since restrictions on the number of domains, databases, and in general the impossibility of installing any software are not good.
The company was advised by a friend (McHost.ru was chosen), the price tag looked more than attractive (http://mchost.ru/vps/), and for testing we purchased the first VPS-1 tariff, company employees kindly helped us transfer the sites themselves, the bases data. After that, we rewrote the DNS server and everything seemed to work successfully. We immediately paid the bill for six months in advance, and were glad that we had finally gathered all our projects under one wing
I must say right away that I am not a professional in the field of Unix systems, so I immediately ordered a control panel (ISP Manager). The
problems started right after we re-created our mailboxes on the new hosting. Spam fell on 200 letters a day.
To our question to the technical support service about how to prevent this invasion, we were told that the VPS configuration is exclusively our prerogative, and any gestures of administrators - for a fee. Those. When “moving” to the VPS of this company, you need to be prepared for spam immediately. But, God be with him. Everyone has their own bread.
A spam filter was installed (if I remember correctly, it was spamassasin), and spam emails began to be marked as [SPAM]. Money was withdrawn from the account.
everything would be fine, but after that some kind of devilry began - our domains just crashed 3 times a day, i.e. were not available. At the same time, the server itself worked quite well for itself. Technical support, especially not understanding the reasons, simply overloaded the server.
I will not spread all the correspondence with technical support, for almost a week now I have been writing letters to them daily with a request to understand the situation and take any measures. Different experts answer, but the general trend is approximately the following: you bought a VPS, you have to deal with it, the server status check service is again paid, but it’s best to go to the next tariff (it is 2 times more expensive). But there are no guarantees that everything will be fine at the next tariff either.
It turns out that having ordered the server with the default settings + the spam filter installed by the tech support specialists, I got an unstable server.
At the moment, they are trying to convince me that the server capacity at the first tariff is not enough to keep 6 simple sites + filter about 300 letters per day. And to understand exactly what’s happening with the server, I have to deposit money again.
To my questions, why they did not warn me about this from the beginning, before installing the spam filter, I did not receive an answer. As far as I know, there are others.
Friends, I hope for your advice. How normal is this situation?
Or do I want too much?