Information portal of Latvia
At the request of the commentators in the articles “Information System of Estonia” and “Information System of Lithuania” , I want to offer a small description of the information system of Latvia, as the completion of the review of the “Electronic Governments” of the Baltic countries.
You can access the Latvian information portal at www.latvija.lv . A cheerful page opens with a brief description of the portal's content (a catalog of services, e-services, links to Internet resources) and the ability to choose a language - Latvian, Russian or English.
Remembering the heated discussion on the topic of discrimination on the basis of language under the “Estonian” Habratopik, I immediately clicked on “RU” and got to the Russified main page of the portal. I was very glad that the portal will be understandable to Russian-speaking residents of Latvia. As you can see, the portal contains information about the state itself - a brief history, a description of the main areas of life - the economy, culture, foreign policy, society, security, etc. It is possible to get into the catalog of services and e-services.
The joy at the expense of Russification turned out to be premature, since the very first click on the link gave me a message that the information is available only in Latvian. Having examined the “guidebook”, it turned out that the main and most important part of the information is available only in the state language.
There is no information in the language you need
How can the portal help an ordinary resident of Latvia?
Firstly , this is a place where links to information resources of all state institutions are collected. For example, I do not know the address of the website of the Ministry of the Interior. Having entered the “Security” section, I see a link to this resource - http://www.iem.gov.lv/?lng=en . It is nice that depending on the chosen language of the portal itself, a link to the resource is given in the corresponding language (unfortunately, in all state portals, information in Russian is generally incomplete or completely absent).
Secondly, here is a catalog of all the services that the state provides its residents. A search in the catalog is possible by the name of the service, by keyword, by the life situation (marriage, family quarrels, inheritance ...), by the one who provides the service (Riga City Council, Ministry of the Interior, post office ...), by region ( Riga, Liepaja, Limbaži district ...), by the status of the user (any person, legal entity, individual ...), by the channel for receiving the service (phone, mail, SMS ...). The description of the service contains information about the place of its receipt, about the time of work of the institutions, about the price, about the documents needed to receive the service, about the frequency and time of receiving the service (for example, filing a declaration), the forms necessary for filling are also available - if you wanted to fill out the paper at home , then the document can be printed. All this information is available without authorization.
Search service catalog
Thirdly , electronic services are available on the portal. Studying authorization services does not require. You can roam the catalog, explore the possibilities, but in order to receive the service itself, you must confirm your identity.
Links to different types of authorization
Verify your identity in the following ways:
- By electronic signature. The electronic signature service in Latvia is provided by the Latvian Post (Latvijas pasts). The card can be ordered at any post office. A card reader for reading information must be approved by mail.
- Authentication via online banking. At the moment, the contract is concluded with 5 banks, if there are cards for Internet banking, such authorization will not cause problems.
- Using a mobile signature (Mobile ID). Users of this service can verify their identity using a registered mobile phone. The user receives a Mobile signature by changing the SIM card from the mobile operator while maintaining the connection. You can log in or confirm the choice of a service by calling the service provider’s call center or entering your mobile number on the website of the service provider, as is done in this case.
- Using registration on the portal itself, this removes the need to use the above methods every time, but you will have to confirm your identity when registering on the portal.
In Latvia there is no electronic identification card, as in Estonia and Lithuania. Debate over its introduction in the country has been going on for a long time, but the public is afraid that introducing a new service will cost too much for ordinary residents (possible plunder of allocated funds, kickbacks, artificially overpricing, etc.), as it was, for example, with the introduction electronic ticket for travel in the capital.
What electronic services are currently available? There are 29 of them. I will list some of them:
- Request for a second birth certificate.
- Opportunity to apply for full-time admission to three Latvian universities - LU, LLU, RTU.
- Filing a declaration
- Statement to the State Police. You can, for example, electronically welcome to a neighbor.
- Request for a certificate of no criminal record.
- Request for permission to cut trees
- Request for a renewed marriage certificate
- You can get information about your family doctor
PS: In Latvia there is also a second information resource, which is a more specialized version of the above - https://ivis.eps.gov.lv/ivisportal/ . It contains information about services, there is technical information for programmers who need technical support to create a new electronic service - for example, there is a description of services, XML schemes, there is also a forum where you can discuss technical problems.
Integrated State Information System
What else do you want in this area? Even more electronic services - different and useful. Greater coverage of the portal in the press, enlightening residents of Latvia about such an opportunity (she herself learned about this portal only because of the need to implement an electronic service at work). I would like a single electronic card, like our neighbors - Lithuanians and Estonians. I would like complete Russification of information, for non-youth it would be very useful (the new generation mostly knows Latvian well).