Zingaya - click-to-call widget on your site

Published on July 01, 2010

Zingaya - click-to-call widget on your site

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    Hello! We are pleased to announce that the Zingaya service we have been working on over the past year has finally been launched.
    Currently, there are a large number of ways to contact site visitors - from forms that need to be filled out and submitted, to live chat and callback widgets. All these methods are used and in some cases really are the best choice, but we set ourselves the task of creating a more convenient and understandable way for the site visitor, which also ensures its anonymity.

    About service


    So, Zingaya is a web service that provides a new channel for communicating with website visitors by placing the widget code (similar to the youtube embed code) on a web page. Using the widget, a visitor to the site can call the owner of the widget in one click. The call from the widget is redirected to the predefined city or mobile numbers, to Skype or to IP-telephony using the SIP protocol. The caller only needs to have a microphone.


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    Technology


    The client part is presented as a widget created using Flash. Now we’ll explain why this particular technology was chosen at the moment, until the prophets came running, predicting the imminent demise of Flash and the realm of HTML5. There were several reasons:
    • The prevalence of technology. Flash has this indicator about 98% of all computers connected to the Internet.
    • The ability to work with a microphone and the availability of data transfer protocols in real time.
    • Simplicity for the caller, so that you do not need to allow the browser to download and run any applet ten times.
    • Cross-platform.

    Silverlight is not suitable because of points 1, 4 and partially 2. HTML5 is not suitable because of points 1 and 2. Well, Java is not suitable because of point 3 and partially 1.
    Many may wonder why we think that we are so unique. In fact, there are analogues, including even in the opensource world (red5phone), but none of them can offer support for the new RTMFP protocol and active echo cancellation (in case the calling laptop does not have a headset). We use a media server of our own design, which supports the above things, and is also characterized by high stability and performance. We have been working on it for more than a year and have studied this issue very well: experience with our previous flashphone / flaphone project was not in vain.


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    We launched the service right now, because we decided that the sound quality reached the right level. For business, various useful functions are supported, such as recording conversations, working hours, voice mail, linking a widget to a site name (to protect it from being placed on another resource), and a filter of countries from which you can call using the widget.

    Examples of using


    For whom did we make this service? For two categories of users. The first are active network users who want to always be available. A widget can be placed, for example, on your blog or on a personal page.
    The second category is almost all companies that have a website. A widget, for example, can be configured for calls to the company's call center. Usually this increases the conversion of users to customers (for e-commerce) and increases user loyalty, as it is sometimes more convenient to communicate with a company representative in voice.
    You can test the widget right now in our blog or create your own after registration .