Yandex.Mail: Consumer Satisfaction Survey. Poll

    Hello Collective Mind!


    Yandex MailWe, two students, decided to conduct an online survey when performing the test work on the subject of “quality management”. In particular, by measuring, in the best sense of the word, customer satisfaction. The object of the study was the web-based email service from Yandex - Yandex.Mail. According to the data received, a corresponding article will be published.
    And here is a link to a concise survey , answering the questions of which you can satisfy students very well.
    We are not employees or competitors of Yandex in the free web-mail market.

    Compliance with the requirements of teachers to design a survey

    The first page polls users for the importance of each quality indicator for them. The importance is fixed by an appropriate assessment opposite each of the parameters.
    Scale of importance of quality indicators for the userRating
    Never mindone
    Not important2
    Not important enough3
    Importantfour
    Very importantfive

    The second page assesses the quality of Yandex.Mail. A feature here is that the quality assessment is carried out not of a segment, but of a specific object.
    Quality assessment by the user of the quality objectRating
    poorlyone
    Unsatisfactory2
    Satisfactorily3
    Goodfour
    Very goodfive

    The differences between the polls are that the former is concerned with figuring out which options you select in order of importance. And the second one will find out how qualitatively in your understanding they are present de facto.

    According to GOST 28806-90, the general characteristics of the quality of the software include functionality, reliability, ease of use, efficiency and maintainability. The indicator “mobility” seemed to us unnecessary. Decoding:
    Level of qualityDescription
    FunctionalityThe ability of a software tool to provide a solution to problems that satisfy the articulated needs of customers and users when using a set of programs in specified conditions.
    Correctness (correctness)The ability of a software tool to provide correct or user-friendly results and external effects.
    Security (security)The ability of software components to protect programs and information from any adverse effects.
    ReliabilityProviding a complex of programs with a sufficiently low probability of failure in the process of functioning of the software in real time.
    Efficiency Properties of software that provide the required performance for solving functional problems, taking into account the amount of computing resources used in the set conditions.
    Practicality (Applicability)Properties of the software that make it difficult to understand, study and use, as well as attractive for qualified users when used in these conditions.
    Escort The adaptability of a software tool to modify and modify
    configuration and functions.

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    Find out the interim results (update every five minutes)

    To be continued ...

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