When the Russian service is better than the American, or the battle of the humanities with evil calculators

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    It somehow got into my head the idea to find out who has the clouds cloudier. And since I’m a humanist, and this ruined my life , I don’t have any training in server administration, so I started to compare as best I could - at a price.

    At first - he climbed the sites of different cloud providers, searched for price lists, used calculators. Everything was fine until I climbed to AWS and Azure. It was on these calculators that I broke.

    The Amazonian simple monthly calculator in two accounts proved to me that I am from the category of protozoa, and generally ciliates in shoes. And the attempt to calculate how much Azure will cost has shown such huge numbers that I was immediately stunned and generally lost faith in my own mental abilities.

    So I came to the logical idea that if you can’t do it yourself, ask the one who is smarter. And I started over. I chose a single config, as a reference meter , so that no one was offended. I googled 20 pieces of cloud companies - and turned to them with the same request: “And help me, wretched, to calculate this config and tell me how much it will cost, with one number.”

    First I wrote to several Ukrainian companies. Then, under the influence of Habra Krok(I like how and what people write about) wrote to them. Yes, now it’s a politically difficult situation, but I decided that it won’t hurt. And, as it turned out, he was right. It’s Krok’s people who answered me faster and better than anyone else. On the same day, their representatives contacted me, asked just a couple of questions - and issued a clearly defined offer. The answers were clear, correct, readable, I can only applaud the guys.

    In terms of coolness and clarity, only Rackray was second to them, but maybe I just don’t like minimalism, subjectively. And so - well done in general, they answered quickly, simply, and even in 3 versions. With a bit less comfort and delay, several Ukrainian and Baltic companies responded, but I can’t say anything about them. It felt like nothing at all, because they were not hooked or remembered by anything. But one Ukrainian company that I first requested to fill out a rather big questionnaire and indicate the contacts of several decision-makers was very well remembered. She then completely finished off, demanding to indicate EDRPOU (PSRN), without which she refused to consider something.

    It was worse with the Poles. Some mail.ru mailers were categorically considered spam, while others - letters sent to info @, sales @ and support @ were simply ignored. Knocked on them only by filling out a complaint form, almost with mats.

    But there were those with whom even this did not help. It was Microsoft that tore me all the clogging patterns on clients. If Amazon did manage to get it to answer, even if it filled an incredible number of forms, wrote wherever possible, and ditched it for almost three weeks, then with Azure this trick did not work.

    It all started with the fact that I filled out the contact form on the portal vindoblakaasking me to write on contact soap. There was no reaction, so I wrote again. Once again. And further. Then Stirlitz suspected that something was wrong called the representative office. It took 10 minutes to dial the music and another 5 minutes to switch between departments. Then it turned out that there is an Office 365 in Ukraine, but there is no Azure support, and they can’t help, go to ... fill out the form on the portal. My objection, they say, "Swam, we know!" - these comrades ignored. A week later he called again, but with the same result.

    It was a shame, but I decided to try again. I registered in Azurocloud, found a local LiveChat and wrote to a live (judging by the name - Indian, not bot) consultant that I want to be called back. He gave a direct number, said “call me ASAP” two or three times in different variations, he promised, disconnected and ... that’s all. Really - that's it. No one contacted. At all.

    I filled out the form a couple more times, wrote in Russian.Comm @, but the result was a little predictable. Somewhat surprised that the call to the number 8-800 ... was physically impossible: it constantly answered that the number was dialed incorrectly.

    In the end, I spat, filled out an extremely negative feedback form - and ... again, nothing happened. At all. Basically. It’s not that I believed that William Henry Gates’s employees were third in the drum for their clients, but the feeling was still not pleasant. Rather, however, as in the anecdote about a pimpled, pinched girl, they, the employees, were too lazy to go beyond the minimum necessary.

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    Honestly, I’m used to living in the belief that American service is a smile-and-kiss, and Russian is always a scoop. But communicating with the guys from Microsoft and Krok - strongly influenced my worldview. I am sure that there are different people in each company, and everything is not so simple. But I also have a VAK-obvious experience, which says that a Russian company can provide 5+ service, and an American company can be established out of the blue.

    However, I don’t even regret that I spent a lot of my time on these experiments. I hope my experience will be useful to those who are attracted to high-profile brands or who think what to do with their hardware. Or someone else.

    Good to all!

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