CMS VS SaaS: View from the side of the developer and user

    The question that potential customers often ask is: what technology is better to choose for the future online store? We, as developers of both the CMS and SaaS platforms, share our experience on these two models.


    Our company has been in the software market for more than 5 years. During this time, we have well learned that for an effective business it is necessary to constantly monitor modern technologies in the field of site management, marketing and conversion optimization.

    In addition, our online agency provides the personalization service of an online store or corporate website. Thus, we are always in touch with our customers and partners, and their feedback and suggestions help make the product as convenient and easy as possible.

    We will try to describe our user experience and the development of various platforms in order to provide a comprehensive vision of the problem.


    Benefits of CMS for the user

    1. The user gets access to the files of the kernel of the system and the ability to “finish” it for himself.
    This feature is especially useful when you need to make some specific opportunity for your needs. But there is always a nuance: if you change the kernel files of any platform - consider that from this moment updates are not available to you, or are available only with the help of the developer.

    2. The user has the opportunity to choose any hosting with any configuration.
    This is an important option, since the myth is widespread that the owner of the SaaS service also owns all the information of the user's resource, that is, it is not possible to collect his data. In fact, this is extremely rare, and most often it is simply an imperfect mechanism for importing data.

    3. The user has a wider choice of modules, because there are always unofficial modules. You can
    partially confirm this point by the fact that it takes a little longer to check your module with the administration of the SaaS platform. In addition, the possibility of unofficial sale of the module for “zero” platforms is excluded.

    CMS Benefits for the Developer

    1. Limited liability for launching an online store.
    Developers are not responsible for other servers, for the stable operation of the platform after third-party changes. The plus is that it is possible to shift the responsibility for the platform to partners, and to devote more time to assembling the software product themselves.

    2. Limited support.
    On the established trial period, support is, of course, provided free of charge. This is followed by regular assistance with a defined payment. Thus, additional and constant income of the company and the stable work of the technical support team are carried out.

    3. Paid access to updates every next year
    Similarly, with support: the ability to earn money on access to updates and new versions of the platform. For the developer, this is a good motivation to constantly support and develop the platform.

    4. Support for additional modules and clients by partners.
    This option will save on the support department and focus more on development and sales.

    5. There is no need to raise the cloud infrastructure to support the platform as a whole.
    Do not underestimate the complexity of "raising" the cloud service. Full tuning, stabilization of modules and debugging of all processes took more than six months of our team's work. In the future, all this infrastructure needs to be supported, which means expanding the staff by additional engineers with a narrow specialization.

    6. A large one-time payment by the client
    A weighty argument, especially if you launch such a product yourself, without investments that can support your team for the first year or two. On the other hand, it is possible to introduce a longer period for a minimum payment. We chose just such a way to provide users with more opportunities, and to ourselves - means for the active development of SaaS service.


    User SaaS Benefits

    1. The user receives optimized hosting for the online store
    Now, during the instability of the dollar, this is a particularly important factor. The speed of the site, as well as the cost of server resources, directly depends on the correct server settings. For some providers, the cost of hosting an online store (with the quantity of goods over 10,000 and attendance over 1,000 per day) can be much higher than the cost of a SaaS service.

    2. Always up-to-date software
    One of the most important indicators, since technology does not stand still and is constantly evolving. In the case of using cms, the owner expects regular costs for programmers who will update the platform. Or you can use the "automatic" or "manual" update methods, risking your data.

    3. Permanent access to technical support.
    Payment of technical support is often included in the payment of SaaS-service, and this is another weighty argument in favor of this product.

    Developer SaaS Benefits

    In this case, you keep control of all aspects of the business in your hands with all the pros and cons that follow.

    1. Regular payment and the ability to focus on existing customers.
    A very important point, which allows in the long term to build a strong business with a constant income. For us, this was the main choice in favor of developing a similar service.

    2. The cost of technical support is much lower.
    A valuable opportunity to update all platform users at the same time or add some patch within all user accounts. There is also no need to work with the configuration of various hosting services, depend on third parties, etc.

    3. No need to release new versions, patches, control user updates
    In the case of using the SaaS platform, all these points remain exclusively in the programming and testing department.

    So what is the result?

    In general, due to constant updates and feedback, a product based on SaaS technology is developing faster, becoming more competitive. And this, probably, is the main advantage of working exactly under the SaaS scheme.

    As a rule, all these pros and cons are similar in other areas of business products, such as CRM, ERP, Marketing Tools, Project Manager and others.

    You can familiarize yourself with our products below:
    CMS-platform and SaaS-platform

    And what advantages and disadvantages of different approaches to using or developing software have you encountered?

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