Another Success story about Logitech mouse replacement
Greetings habrazhitelam.
I want to share with you my story of successful replacement of a faulty Logitech G700 Gaming Mouse.
After a year of successful use of the mouse, its left button began to work instead of a single click - twice, instead of a double - three times.
Drove the mouse to the service center indicated on the warranty card. It was March 31st. On April 27, I was notified that my problem was solved, but now the scroll does not work. I decided to wait until they fix it. June 1, she returned to me, with the same faulty scroll.
I called Logitech, where I was pleased with the news that a mouse would be replaced with such a malfunction, you just need to fulfill a few simple conditions:
I was worried for a day. And at lunchtime the next day, my mouse was already dead. Dying for about 5 minutes, shining with indicators.
After sending photos and scans to Logitech, I received a letter in which it was promised that the warranty department will review my files within 24 hours and within 48 hours I will receive a tracking number. I was also informed that it was not necessary to send them back the faulty device, but they strongly recommend that you keep it until you receive a replacement.
Tracking came on Friday at 9 pm, I got the mouse 4 days later, on Tuesday. A pleasant surprise awaited me. As it turned out, my mouse was discontinued and they sent me a new, more advanced model: G700s RECHARGEABLE GAMING MOUSE.
The warranty for the new device is 3 years, it starts with the start of the incident in support.
And here’s the device itself with the box (it turned out to be different from the old model): I
thank the readers for their attention to the topic, good luck in using Logitech devices and would like to discuss similar cases with me.
UPD:
Based on the experience of many people who have encountered service center failures and outright hack work (for example, my scroll wheel was broken), I recommend immediately calling Russian support by phone +7 495 641 3460.
I want to share with you my story of successful replacement of a faulty Logitech G700 Gaming Mouse.
After a year of successful use of the mouse, its left button began to work instead of a single click - twice, instead of a double - three times.
Drove the mouse to the service center indicated on the warranty card. It was March 31st. On April 27, I was notified that my problem was solved, but now the scroll does not work. I decided to wait until they fix it. June 1, she returned to me, with the same faulty scroll.
I called Logitech, where I was pleased with the news that a mouse would be replaced with such a malfunction, you just need to fulfill a few simple conditions:
Alexander, we will replace your device with you under warranty, on the provision of:
1. a scan or photograph of a document confirming the purchase (or an official copy)
1.a - a scan or photograph of the warranty card
2. a photograph of your device on top, on a piece of paper written on it handwritten by your reference number 130603-002919;
3. photo of your device with readable serial numbers (P / N, M / N, PID)
4. photo of the device in a container of water:
- turn on the device,
- remove the battery cover,
- leave the battery in the device (if you use your batteries - insert the original ones that came in the kit)
- type in any, preferably transparent, water tank
- on the sheet of paper write the number of your appeal 130603-002919
- put the sheet with the handwritten reference number next
to the container - put the device in the water tank
- take a photograph
Reply to this letter also send your full address with a zip code and telephone. However, we can send a replacement only to certain cities of Russia (http://www.ups.com/content/ru/ru/shipping/dropoff/index.html?WT.svl=PNRO_L1) / Ukraine ( www.ups.com/ content / ua / en / shipping / dropoff / index.html? WT.svl = PNRO_L1 ). If you do not live in one of these cities, please send us the contact details of your agent in one of these cities (name, surname, address, including zip code, telephone).
I was worried for a day. And at lunchtime the next day, my mouse was already dead. Dying for about 5 minutes, shining with indicators.
After sending photos and scans to Logitech, I received a letter in which it was promised that the warranty department will review my files within 24 hours and within 48 hours I will receive a tracking number. I was also informed that it was not necessary to send them back the faulty device, but they strongly recommend that you keep it until you receive a replacement.
Tracking came on Friday at 9 pm, I got the mouse 4 days later, on Tuesday. A pleasant surprise awaited me. As it turned out, my mouse was discontinued and they sent me a new, more advanced model: G700s RECHARGEABLE GAMING MOUSE.
The warranty for the new device is 3 years, it starts with the start of the incident in support.
And here’s the device itself with the box (it turned out to be different from the old model): I
thank the readers for their attention to the topic, good luck in using Logitech devices and would like to discuss similar cases with me.
UPD:
Based on the experience of many people who have encountered service center failures and outright hack work (for example, my scroll wheel was broken), I recommend immediately calling Russian support by phone +7 495 641 3460.
