September 27, 2011 at 15:14Best CRM System for Asterisk
The integration of CRM systems and telephony is not only a new trend, but also an effective solution.
Automatic opening of a client’s card with the output of information about it reduces call processing time, click-to-call calls will connect the manager to the client in a matter of seconds, call statistics and listening to conversation records directly from CRM will show the whole picture to the head.
Open Source Asterisk telephone platform is the most popular IP telephony solution in Russia. More and more companies are opting for Asterisk. The MyAsterisk.ru project is one of the market leaders offering their own solutions based on Asterisk. MyAsterisk Team conducted a study on “Integrating CRM and Asterisk”. As a result, all CRMs were divided into several groups.
Open source or shareware VtigerCRM and SugarCRM
The most interesting is VtigerCRM, which has no restrictions and is not licensed by the number of users.
VtigerCRM has a built-in integration module with Asterisk, which allows you to configure card opening and click-to-call calls.
VtigerCRM is used by both small companies and large holdings. The main advantage of VtigerCRM is advanced functionality and individual customization for any task.
MyAsterisk Team presents its version of VtigerCRM that supports Russian forms of documents: invoice, waybill (TORG12), acceptance certificate, and other improvements.
The most popular CRM system in Russia. It is delivered in several options:
- the boxed version for small business 1C: CRM STANDARD (25 000 rubles 5 users),
- the more functional 1C: CRM PROF (10 800 rubles / workstation),
- the analytical version 1C: CRM CORP (16 200 rubles /workplace).
The only commercial solution that supports the integration of 1C and Asterisk on many platforms (terminal mode, thin client, managed forms) is the 1C Telephony Panel from MyAsterisk Team.
The 1C telephony panel is universal and supports any configuration based on 1C: 8.1, 8.2
Affordable CRM-system, available in several price options for any type of business. FreshOffice CRM has its own built-in VOIP softphone that works great with Asterisk.
The cost of a workplace in boxed versions is from 3,950 to 7,950 rubles. In the basic version, FreshOffice CRM supports: Counterparty card index, task planning, software VoIP phone, document management, file storage, processes, orders, projects, financial movements, sales of goods and services, activity analytics, internal messages, e-mail newsletters, library , service, data import.
ASoft CRM (customer relationship management) is an automated system for managing relationships with contractors, affecting three main areas of activity: marketing, sales and service.
ASoft CRM has both boxed versions and industry solutions.
ASoft CRM Professional has the most comprehensive functionality from storing counterparty information to controlling shipments from stock.
Cost: 34500 p. (server license + 1 user), 4500r for each additional.
ASoft CRM Standard was created for companies that provide services and sell goods without keeping inventory.
Cost: 30 000 r. (server license + 3 users), 4500r for each additional.
ASoft CRM Lite was developed specifically for small businesses, and the standard version of ASoft CRM is offered for rent.
Of the industry versions of CRM systems, this is CRM for banks, realtors, logistics and transport companies.
Integration with Asterisk through a turnkey solution (the cost depends on the version and configuration of the Asterisk, as well as on the required functionality). For example, integration with an AVAYA PBX will cost 50,000 rubles (without the cost of CRM itself).
qCRM
The key difference between qCRM and other similar solutions is its simplicity. It is more than just a notebook, but smaller and more understandable than ordinary CRM applications.
This CRM is offered for rent (SaaS model), the cost is from 1,500 to 3,000 rubles, depending on the number of users.
Integration with Asterisk takes place through its own API, with which you can pull out a client’s card, deals, client tasks from qCRM, and automatically create new contacts and deals.
Comtec
Unlike other CRM systems - a huge number of different analyzing graphs. The cost of a workplace is 9,000 rubles, additions to a workplace of 10,000 rubles.
Additions are the modules “Purchase and Sale Cycle Management”, “Key Performance Indicator System (KPI)”, “Automation of Workflows (Workflow)”
It does not integrate with Asterisk, there is no built-in softphone, but there is the possibility of integration through Excel.
There is no softphone. Integration with IP-telephony within the system was not planned.
There is no own softphone. When integrating with Infinity and Oktell, “hidden” softphones of these manufacturers are used. In general, the system uses a CTI panel to manage calls through protocols provided by the PBX manufacturers, but does not work directly with the voice stream.
Today, the leaders in terms of cost are VtigerCRM , for those who want to establish a connection between CRM and telephony with minimal investment, and the commercial FreshOfficeCRM .
The most optimal cost / functionality ratio for 1C: CRM together with the 1C Telephony Panel .
A free demo version of the Telephony Panel is available to test the possibilities .
Solutions based on VtigerCRM and 1C: CRM together with Asterisk supplies MyAsterisk Team . Join an effective business!
Automatic opening of a client’s card with the output of information about it reduces call processing time, click-to-call calls will connect the manager to the client in a matter of seconds, call statistics and listening to conversation records directly from CRM will show the whole picture to the head.
Open Source Asterisk telephone platform is the most popular IP telephony solution in Russia. More and more companies are opting for Asterisk. The MyAsterisk.ru project is one of the market leaders offering their own solutions based on Asterisk. MyAsterisk Team conducted a study on “Integrating CRM and Asterisk”. As a result, all CRMs were divided into several groups.
Support integration with Asterisk
Open source or shareware VtigerCRM and SugarCRM
The most interesting is VtigerCRM, which has no restrictions and is not licensed by the number of users. VtigerCRM has a built-in integration module with Asterisk, which allows you to configure card opening and click-to-call calls.
VtigerCRM is used by both small companies and large holdings. The main advantage of VtigerCRM is advanced functionality and individual customization for any task.
MyAsterisk Team presents its version of VtigerCRM that supports Russian forms of documents: invoice, waybill (TORG12), acceptance certificate, and other improvements.
1C: CRM
The most popular CRM system in Russia. It is delivered in several options: - the boxed version for small business 1C: CRM STANDARD (25 000 rubles 5 users),
- the more functional 1C: CRM PROF (10 800 rubles / workstation),
- the analytical version 1C: CRM CORP (16 200 rubles /workplace).
The only commercial solution that supports the integration of 1C and Asterisk on many platforms (terminal mode, thin client, managed forms) is the 1C Telephony Panel from MyAsterisk Team.
The 1C telephony panel is universal and supports any configuration based on 1C: 8.1, 8.2
- receiving calls in 1C
- calls from 1C
- built-in softphone
- call hold
- call transfer
- Caller Information Display
- automatic card opening
- binding customers by phone number manager
- listening to recordings of conversations from 1C
- sending faxes from 1C, receiving SMS in 1C
FreshOffice CRM
Affordable CRM-system, available in several price options for any type of business. FreshOffice CRM has its own built-in VOIP softphone that works great with Asterisk.
The cost of a workplace in boxed versions is from 3,950 to 7,950 rubles. In the basic version, FreshOffice CRM supports: Counterparty card index, task planning, software VoIP phone, document management, file storage, processes, orders, projects, financial movements, sales of goods and services, activity analytics, internal messages, e-mail newsletters, library , service, data import.
ASoft CRM
ASoft CRM (customer relationship management) is an automated system for managing relationships with contractors, affecting three main areas of activity: marketing, sales and service. ASoft CRM has both boxed versions and industry solutions.
ASoft CRM Professional has the most comprehensive functionality from storing counterparty information to controlling shipments from stock.
Cost: 34500 p. (server license + 1 user), 4500r for each additional.
ASoft CRM Standard was created for companies that provide services and sell goods without keeping inventory.
Cost: 30 000 r. (server license + 3 users), 4500r for each additional.
ASoft CRM Lite was developed specifically for small businesses, and the standard version of ASoft CRM is offered for rent.
Of the industry versions of CRM systems, this is CRM for banks, realtors, logistics and transport companies.
Integration with Asterisk through a turnkey solution (the cost depends on the version and configuration of the Asterisk, as well as on the required functionality). For example, integration with an AVAYA PBX will cost 50,000 rubles (without the cost of CRM itself).
Possible integrations with Asterisk (according to the developers)
qCRM
The key difference between qCRM and other similar solutions is its simplicity. It is more than just a notebook, but smaller and more understandable than ordinary CRM applications. This CRM is offered for rent (SaaS model), the cost is from 1,500 to 3,000 rubles, depending on the number of users.
Integration with Asterisk takes place through its own API, with which you can pull out a client’s card, deals, client tasks from qCRM, and automatically create new contacts and deals.
Comtec
Unlike other CRM systems - a huge number of different analyzing graphs. The cost of a workplace is 9,000 rubles, additions to a workplace of 10,000 rubles.Additions are the modules “Purchase and Sale Cycle Management”, “Key Performance Indicator System (KPI)”, “Automation of Workflows (Workflow)”
No ready integration with Asterisk
It does not integrate with Asterisk, there is no built-in softphone, but there is the possibility of integration through Excel.
There is no softphone. Integration with IP-telephony within the system was not planned.
There is no own softphone. When integrating with Infinity and Oktell, “hidden” softphones of these manufacturers are used. In general, the system uses a CTI panel to manage calls through protocols provided by the PBX manufacturers, but does not work directly with the voice stream.
Summary
Today, the leaders in terms of cost are VtigerCRM , for those who want to establish a connection between CRM and telephony with minimal investment, and the commercial FreshOfficeCRM .
The most optimal cost / functionality ratio for 1C: CRM together with the 1C Telephony Panel .
A free demo version of the Telephony Panel is available to test the possibilities .
Solutions based on VtigerCRM and 1C: CRM together with Asterisk supplies MyAsterisk Team . Join an effective business!
