February 4, 2011 at 13:34Accelerated resolution of the issue for 50 rubles from FirstVDS
I just received a notification from this company:
As you probably noticed, when submitting a request to the support service, an unreplied ticket got a “Queue number” ...
However, we are well aware that the issues are of varying degrees of urgency, therefore we provided for a fee the ability to advance your position in the queue. This is implemented by submitting a request in the category:
- An expedited solution to a technical issue - the cost is 50 rubles.
- An urgent solution to a technical issue - the cost of 200 rubles.
Please note that the cost (50 or 200 rubles) is not the cost of solving the issue, it is the cost of moving your question in the queue. Even if you are not satisfied with the solution to your request, the money from your balance will be debited in any case.
Interesting practice. Do you think it will take root?
UPD: Consequences of the innovation .
As you probably noticed, when submitting a request to the support service, an unreplied ticket got a “Queue number” ...
However, we are well aware that the issues are of varying degrees of urgency, therefore we provided for a fee the ability to advance your position in the queue. This is implemented by submitting a request in the category:
- An expedited solution to a technical issue - the cost is 50 rubles.
- An urgent solution to a technical issue - the cost of 200 rubles.
Please note that the cost (50 or 200 rubles) is not the cost of solving the issue, it is the cost of moving your question in the queue. Even if you are not satisfied with the solution to your request, the money from your balance will be debited in any case.
Interesting practice. Do you think it will take root?
UPD: Consequences of the innovation .