Where complaints go in Privatbank - 2

Background

Two hours after the publication of the previous post about Privatbank, a call came from an unknown number.

First call

They called from somewhere in Privat. "And I about your publication on habrahabr" - excellent. They asked “oh, what happened to you” - the question is obviously stupid - you read everything. “And tell me exactly how you were offended” - an even more stupid request, to which I replied that I did not want to repeat what she said. After which, an employee of something there in Privat said “but you were not shy in your publication” - this is completely pissed off.

From the payload, they asked to clarify exactly when the incident occurred, from which number they called and similar information.

They promised to investigate and punish all those responsible. And call me back. Two weeks later, it seems.

Then the fun begins

The funny begins

After a while, they called back.

You know, we’ve received your complaint, but so many calls have been received on the line that we didn’t look for yours because it’s a waste of time (here I asked - “well, what is the opinion of your customers, nobody needs?”, And he answered “do not overshoot my words”). And in general, it was a long time ago, and it was necessary to leave a complaint (which I did unsuccessfully 2 times).

Therefore, we, of course, will do something there, and then we will call you back again.

The funniest thing

After a while, they really called back. Twice. From different numbers.

The first call
Yes, you know, from such and such January 2009 there was an order for the bank, according to which everyone who is re-issued the card is given necessarily and forcibly to the load another one - a piggy bank, it does not matter how many piggy banks you already have.

Here you need to pause, and return to 10 months ago, when everything happened. It was then that I called for support and they told me clearly and clearly that I was not obliged to take a card, and then I also found out that they give everything to the load, because there are salary bonuses for them.

I objected to an employee of Privatbank about something there, noting that it was then that I received other information, and he began to assure me that there could not even be other information (and I, it turns out, is a sclerotic and I don’t remember anything?).

But they fired someone from the support service. I asked to send me an official paper stating that there was a complaint and that according to the results such measures were actually taken. I was told that since the complaint was not made in writing, this cannot be done.

The second call (on the same day)
Here, we call you from the department on the street. Lazaryan, 2. We received your complaint and fired an employee who was rude to you and forced you to take an extra card, but this could not be done.
Here it already makes me laugh, because two different people from the same bank tell me two diametrically opposite things and at the same time they say that it cannot be otherwise.
At the end of this call, of course, I ask you to send me a paper officially confirming that such an employee was fired in response to my complaint. They answer that okay, not a question. I ask when to wait. They answered that a maximum of 30 days. They wrote down my mailing address.

A curtain

More than 2 months have passed. No paper came.

Summary

Almost a year has passed since the incident.
During this time, 2 complaints were filed, to none of which there was any reaction.
During the same time, there were about 10 calls, which also did not produce any useful effect.

It remains only to note that Privatbank is still in one of the last places in the ratings of Ukrainian banks in terms of customer service quality.

And I’ll come in tomorrow and see if the employee fired 2 months ago is still working?