Perfect service

    I read the next howl on the lack of perfect payment systems. And the reason for me looms as follows. Her, I note, can generally be adjusted to the absence of any ideal service. So why is he not?

    There is a service, there are service rules. Above dry rules, the actual mode of operation, how the service actually works, is still on top. How friendly he is, how polite he is, how fast he is, how much his decisions gravitate towards "the client is always right" or towards "maximizing profit."

    But there are two categories of people. Well, conditionally, in fact, of course, two polarities. Some are politicians, others are hustlers. Politicians build relationships with services on politeness, on the absence of unnecessary demands, behave gently, expect that they will be offered everything anyway, and they, in turn, will not stand up for a reasonable and modern payment and will not inflate disagreements because of cents and trifles . Others are hustlers. They will read instructions uneasily, and will not read at worst, they will demand everything in the world, conceivable and not conceivable, they will be indignant at prices, they will shake the constitution and consumer rights, they will complain, they will swear, they will use the word “take everything from life” and squeeze it service to dryness.

    How to be a service? You’ll be affectionate, you will open the doors and hugs - cobblers will come, swallow, fall apart on sofas, they will yell in the corridors on their mobile phones, they will pour in a third free cup of coffee, they will thickly trample and, snorting, proudly leave without buying anything. You’ll be dry and callous, like a saleswoman of a Soviet butcher’s shop, you will look with suspicion, take money forward, pack, deliver and explain at the buyer's expense, understand the reasons for the breakdown for a month, require a personal presence, a copy of your passport and a bunch of statements in triplicate - to you good, kind and unobtrusive customers who are like a balm for the soul at the end of the working day, and whom we really love, will not come.

    And I will say that. Law, regulation, constitution, consumer rights - this is extreme. This is not a rule of conduct, not a picture of how everything should look and not a guide to action. This is a hard limit, which can only be touched upon as a last resort, if it is not at all possible to come to an agreement. But what to do if extremism is in human nature, if we like to bring everything to a pen, feel the right and demand, feel the power and take advantage, and then be sad for the lack of good, sweet, attentive, honest.

    What to do? Work on yourself, meditate, comprehend zen. The service is to be brave, to conduct business affectionately and precautiously, to resolve issues by a personal approach: to whom to pour tea with buns, and to whom to take out little hands under the whites, let them bring at least the whole department and curse all the forums. The client needs to remember that you come to people, and not to robotic services from Mars, therefore come with kindness and affection, and do not return to boors and do not try to fix them, clearly know your rights and never, never apply them :)

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