EMS vs DHL. Or all the delights of courier services

    Several times on Habré there were posts about glorious DHL. His sluggishness and constant problems with customs. For a long time I stubbornly doubted the reality of these statements, after all, a large global company. He doubted until he himself became a tester on his own skin. He

    ordered small things from one very popular Chinese site. Before that I read all the possible forums on customs legislation, it turned out that, since DHL is not an operator of international mail (hereinafter, IGOs), the amount of departure should be no more than 5000 thousand rubles. The amount of my shipment, even taking into account the delivery and Western Union commission, is exactly 80 US dollars. Those. Even at a rate of 30 rubles for 1 dollar, it turns out 2100 rubles. With a clear conscience, I paid through WU, the Chinese received the money, and sent me the package and the track (DHL tracking link ).

    A day later, the track began to make its way on the DHL website, the parcel arrived at a transshipment point in China. I'm all in anticipation ... But a day passes, then the second ... The status of the package does not change. Parcel hanging in a DHL warehouse. This is starting to bother me very much. I feel that comes true, what I was afraid of. From September 30, I begin to fumble with DHL. I am informed that Volgograd is located in a special economic zone and departures (any) from China do not go here, except for papers and documents - the operator came to tell me this. Everything is very polite. In the evening I call the hotline, says the same thing, but the girl is just as polite. He accepts a request for a problem and advises you to wait, as China begins the national eight-day holidays. I’m not wasting my time, I’m constantly calling the hotline in Moscow and the Volgograd DHL. Everyone speaks differently each time. Either the items do not reach at all, then they do, but the limit is $ 135, I remind you that my package costs $ 80, including delivery. I ask you to name either the number of the law or the number and name of their internal order, in connection with which, parcels from China to Volgograd do not come - there is no answer. Mumbling something slurred. I continue to communicate with a guy in a position above the operators of the hotline. I will not name names, but alas, the package was returned to the sender. We must pay tribute, he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closure of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. ( that my package costs $ 80, including shipping. I ask you to name either the number of the law or the number and name of their internal order, in connection with which, parcels from China to Volgograd do not come - there is no answer. Mumbling something slurred. I continue to communicate with a guy in a position above the operators of the hotline. I will not name names, but alas, the package was returned to the sender. We must pay tribute, he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closure of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. ( that my package costs $ 80, including shipping. I ask you to name either the number of the law or the number and name of their internal order, in connection with which, parcels from China to Volgograd do not come - there is no answer. Mumbling something slurred. I continue to communicate with a guy in a position above the operators of the hotline. I will not name names, but alas, the package was returned to the sender. We must pay tribute, he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closure of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. ( Parcels from China to Volgograd do not arrive - there is no answer. Mumbling something slurred. I continue to communicate with a guy in a position above the operators of the hotline. I will not name names, but alas, the package was returned to the sender. We must pay tribute, he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closure of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. ( Parcels from China to Volgograd do not arrive - there is no answer. Mumbling something slurred. I continue to communicate with a guy in a position above the operators of the hotline. I will not name names, but alas, the package was returned to the sender. We must pay tribute, he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closure of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. ( he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closing of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. ( he did everything quickly and clearly and really tried to solve this problem, even after the parcel was returned to the sender, called me and informed me that the parcel was sent by another service, asked for confirmation of the closing of the application. On the same day, the Chinese sent her EMS. Cost $ 48 versus $ 50 in DHL. All. The problems are over. (link to track EMS ). Yes, for a long time, but no headache, no ridiculous laws and orders, no problems with customs and delivery, which works even on Sunday and is actually delivered to the door. Although jambs also happen with EMS.

    PS I admit, I did not watch the news on the DHL website before sending it. After sending and starting all these problems, I decided to look. He was guided by the date that the operator casually mentioned - it was somewhere in March-April 2009. There is no news related to such problems.

    As a bonus, I’ll give you a couple of recommendations on how to avoid getting online purchases and delivery. Although, many are probably already in the know.

    1. I advise you to use EMS mail.
    2. The amount of the parcel along with the delivery is better to put in 10,000 rubles. (or 5000 rubles if you use DHL, Fedex, UPS)
    3. If the amount of the parcel is more than 10,000 rubles, you will have to pay a fee, but it depends on the circumstances. The duty will be something like this: the amount of the parcel is 15,000 and the duty is paid from the excess amount, i.e. from 5000 rubles, approximately 30%, provided that you deliver via EMS. In the case of DHL, you have to pay a fee of the entire amount.

    PS After reading the forums on the network, I realized that problems often occur with DHL, FedEx, UPS and other courier services, which, by the way, work in Russia through one place. DHL, as regards customs clearance through their broker, judging by the reviews, sometimes it comes to almost blackmailing customers, that is, stupid money laundering.
    The forum www.tks.ru/forum is
    very useful. You can learn a lot of interesting things about customs legislation in general, and about customs in particular.

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