Crazy QIWI

    I came across the post of user tuprikov and decided to transfer comments about Qiwi from my blog.

    More recently, there was reason to be happy for the Qiwi payment system, and for this reason: after making a payment on Yandex.Money, an automatic call to the subscriber is sent to the subscriber with a notification. In this case, you need to choose the next action - that is, refuse the payment or confirm it. The thing is pleasant, there is a feeling that I was not mistaken in the figures, the payment was fixed and no problems should arise in the future. One thing remains unclear - what happens when the phone is turned off, especially since a check is not printed by default when transferring from a system account to any type of account.

    Due to my own laziness and convenience, I store some passwords in the browser. Accordingly, the password given to me by Qiwi I forgot after a second and was in no hurry to remember. Today, it was necessary to make a payment from your account again to Yandex.Money, and there was no time to do this immediately from the payment terminal. As usual, a home laptop with saved passwords was not at hand - in general, I had to remember the password recall button that I hated as a developer.

    Qiwi offered a choice of three options: go to a specific page and enter a pin, which is much easier to remember, and I remembered it, call a toll-free number or send a paid SMS. The cost of one SMS is 15 cents (almost 5 rubles).

    The attempt to enter a pin was unsuccessful, I was told that I already have a password, and in that connection I would not go to smoke bamboo. The help clearly indicates the ability to recover the password by pin, that is, impudently lies in the face of a stunned user = me.

    I did not want to call the toll-free number, and the hunch was justified, but more on that later. In response to the sent SMS (for which, I am sure, they took 15 cents) a notification was received about the technical problems of the system. Naturally, relying on my experience of all similar Russian services, a second SMS was sent (for which money was also taken with 100% probability). The answer was the same, another minus in karma.

    And now it’s the turn to call the toll-free number 8-800. An affectionate voice, as far as an affectionate moronic recording of voice messages can be, suddenly informs that users of Moscow and the region walking in the forest should call a completely different number. And one more important point is being clarified - a call from a mobile phone to this number will be paid.

    Deciding to get to the end, I called. First, Olga answered me. After hearing my request to restore the password from your personal account, she immediately switched me to a technical support specialistto work with your personal account. It is clear that the problem was not recorded, and I will have to repeat it as many times as they would kick me from specialist to specialist, to whom I was not destined to get. After a completely human conversation with a call center employee, the machine again answered me that naturally all techies are busy. At the same time, a voice asked to call back later. Why Olga did not immediately say that they are all busy remains a mystery. Apparently, the shameful duty was removed from people for a reason.

    As a result: I had to spend money on 3 SMS (I sent the last one after 4 hours and finally got the password), I had to spend money on talking and listening to automated nonsense, I had to spend time.

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