Take the keyboard, take the sledgehammer ...

    Once upon a time I read on Habr a note about the Logitech Illuminated Keyboard keyboard. Due to the fact that I generally like laptop keyboards, and besides, I often have to do something at night, this keyboard was just the perfect solution to problems. Not only is it well-lit, it also turned out that its edging is metallic. That is, the keyboard is quite heavy. She doesn’t crawl around the table, which is very convenient. Although something I was carried away. This is not the case at all.

    So I bought this miracle of technology. There was only one minus - both alphabets are white. But you get used to it. Damn ... again it has incurred.

    In short, after half a year, a glitch went. The keys began to turn off. (Do not be surprised if these letters are not everywhere in the text) And the most offensive is that these were the right keys. Ctrl, Y, F, I, C, Y Those. all of a sudden they stopped working and also suddenly started working again.

    At first, like a real Jedi, I tried to solve the problem myself. Sinned on the power supply, like there is not enough power on USB2. Changed the draver. He even pushed Claudia into all the computers, right down to the laptops, in his apartment. Everything was repeated on all computers. At certain times, the keys were disabled.

    And now the time has come when you need to do what Pindos would do in the first place - to call the manufacturer’s support. I crossed myself, prepared myself for a pedestrian erotic walk, and called.
    Due to the fact that I often had to communicate with the Melkomyagkih support, I was not surprised that a person with a strong accent spoke to me and who really experienced my problem with me. The wonderful girl Katarzyna Debska listened carefully to me, wrote down all my complaints, gave me a client number, explained to me that the product has a 3 year warranty and I can not worry about replacing it. After a half-hour conversation, they decided this: I will try to change the keyboard and the seller, and if it does not work out, I can contact them directly. Then we said goodbye.

    I called the seller, which naturally sent me, saying that "it is technically difficult and expensive product you nahLogtech representative. " Well, okay. Why hurry then. I will appeal. Another 2.5 years. But the logiteks pushed me.

    Literally a week later I get soap:
    There was no response from you regarding your support request within 168 hours of sending you a response. Thus, the status of your question has been changed to "FIXED".


    Opa! Here I did not understand a bit of humor and foolishly answered this letter:
    No problem resolved. The online store that sold your keyboard to me does not want to change it at all. Sends to you, and you on the contrary to them. And what should I do now? The problem appears so periodically. The keys Й,,, Ы, Я and Ctrl are disabled.


    Honestly, I did not expect an answer. Because I sent this text to 21.12 MSK.
    But it was not there.

    At 22.15 I get the first letter:
    An account has been created with the following user code and password ...

    And the next day at 12.15 the following:
    You have sent an individual help request from our online support center. Below is a summary of your request and our response.
    If no response is received from you within 7 days, it is believed that your problem has been resolved.
    Thank you for letting us provide you our services.


    And then the song ...
    Dear Alexander,

    Thank you for using the Logitech Electronic Technical Support.

    This case is a guarantee. The Illuminated Keyboard has a 3 year manufacturer’s warranty.
    If the store refused your warranty service and you saved the purchase documents, we can change the keyboard as part of the technical support.

    You need to perform the following steps:

    On a sheet of A4 format, write the customer’s number xxxxxx-xxxxxx with a handwritten pen, put a keyboard on this sheet, so so that the customer number is visible.
    On the purchase documents, write with your handwritten marker the customer number xxxxxx-xxxxxx.

    Take photos, send them to us and call us back tel +7 495 641 3460

    The burst of the keyboard, the burst of the sledgehammer or a tool equivalent in function, and with its help bring the keyboard into a non-operational state.

    Bss what is left with a brush and a scoop transfer to an existing sheet of A4 paper with a customer number so that the customer number is visible.


    Take a photo, send it to us and call us back tel +7 495 641 3460

    Having received the photos, we will send you the Illuminated Keyboard.
    This is the only way to change the keyboard.

    Please send your exact address with postal code and mobile phone number.

    If you have any other questions, be sure to contact.
    For more information about your product, we invite you to visit our page on the Internet.www.logitech.ru or contact us by phone +7 495 641 3460

    If you haven’t received a response from you within 7 days, your status will change to “SOLVED”.
    The survey will be sent to you as soon as the status changes to “SOLVED”.
    Please share your impressions with us after contacting Logitech Technical Support, this information will help us better understand your needs and improve our quality of service.

    Regards
    Katarzyna D bska
    Logitech Europe SA
    European Customer Support


    And now I'm sitting and thinking, maybe I really can ask them for the herbs that they smoked? Because, according to Russian law, they must exchange my “whole” product for just the same one. It’s a pity and a bit dumb to beat Klava with a hammer. Knowing Russian reality, I would send nafig after such photos. Although in itself a fun way.

    Do you think to beat or not to beat?
    In principle, I wrote to them that I wouldn’t beat, since there would be nothing to work for me in this case.
    If interested, I can continue the story of how this will end.
    Thanks for taking out :-)

    PS: I apologize in advance for the errors, if they are present, and the unrelated syllable. Because I still laugh and don’t know what to do.

    UPD: Moved to tech support.

    Also popular now: