We upgrade corporate mobile communications with AltegroCloud FMC SIM cards

    One of the reasons due to which we have decided to develop our mobile-cloud virtual and corporate phone service AltegroCloudin the direction of integration of the VoIP platform and corporate cellular communication, there is a very interesting opportunity to build a cellular communication company, which is called “for yourself”. “Mobilshchiki” is not eager to share all kinds of APIs, call management tools with their customers, and even more so, they do not allow them to invade the holy of holies of their business - call termination. With the help of our platform, such opportunities appear, it’s understandable that we cannot allow our customers to independently fence the garden out of caller ID spoofing or build tricky schemes for terminating calls (the communication law has not been canceled), but to help modernize the corporate mobile network for business we are always happy with the client’s tasks.

    We will try to give some examples of "life hacks" from the life of cloud-based near-mobile AltegroCloud.

    A typical corporate mobile connection with our SIM cards looks like this:
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    For simplicity, we will not take into account the fact of the existence of office fixed telephones, just assume that they exist, but they are behind the scenes - let them call wherever they want, they are not interesting to us today. We are interested in employees on mobile: the courier Anatoly Antolevich (appears in the office only to sign a vacation), the project manager Evgenia (works at home, but is staffed) and two very nimble veteran managers Oleg Petrovich and Oleg Valerievich (endless meetings and business -Breakfast). Customers all call them a lot, each with their own question, our task is to build a scheme so that this whole team is controlled by us (we look at their online statistics in CRM, listen to recordings of conversations, we observe the location on the map), and it was convenient for customers to call them.

    We make the assumption that the company already had corporate cellular communications and moving to new SIM cards with the loss of existing mobile phone numbers is not an option. For 15 years now, customers have been calling Oleg on their mobile phones and changing their numbers means destroying the entire business. Well, we are committed to maintaining the old mobile numbers on new SIM cards.

    If you have a corporate connection from Megafon

    Once, when the trees were small, advanced colleagues from Megafon launched a very interesting Multifon service, in fact, this was the first attempt at the friendship of Internet telephony and mobile communications and it’s really interesting, half the work our task has already been done.

    We do this:

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    On old corporate SIM cards, we connect the Multifon service, we get the necessary credentials for setting up SIP accounts, and we remove the SIM cards in the box, we will no longer need them. We configure the received credentials for each SIM, as a trunk for incoming communication with registration on AltegroCloud and in the cloud admin panel, we compare our new corporate SIM cards and created trunks (we recall that from the point of view of AltegroCloud logic, our SIM cards are indistinguishable from a conventional SIP device). Now, each new SIM card, in addition to the short office number, is also assigned an old, “megaphone” number, and all incoming to these numbers go through the office PBX, get into statistics, in the recording of conversations and in all other scenarios.

    Outgoing communication is also simple: since our SIM cards look at PBXs as regular SIP devices, all outgoing calls from SIM cards are sent to an external trunk and at the output we compile a table in which we indicate that when calling from a specific SIM card, the outgoing call the corresponding caller ID is assigned (the one that is old, which is megaphone). The task of moving to new SIM cards has been solved, the numbers have been saved, customers will not notice anything, our two Olegs continue to make sales at a furious pace, but now we see them, hear and control them in AltegroCloud, Oleg are forced to double the volumes, otherwise we will deprive them of their bonuses.

    If you have corporate mobile communications from any other operator

    In this case, the task of preserving the numbers is somewhat more complicated, you have to be smart, but we love and know how to make smarts. We need a virtual buffer number that works over SIP. We configure this virtual number as an external trunk for incoming calls on AltegroCloud, it’s simple and fast, and then we begin to grow wise:

    - on old SIM cards we enable unconditional call forwarding to the buffer number (each forwarded incoming call will cost money, but not very large) in AltegroCloud scripts a new entity appears - DivHeader, a special field in which not only the subscriber number A is transferred when the call is forwarded ( the one who is calling us) and the number of subscriber B (who is being called), as well as the conditional number of Subscriber C (i.e., the number of the mobile phone from which the redirected call came). Knowing this same “C” number, we know from which SIM the call was forwarded and to whom this SIM used to belong and direct the call through all the scenarios of our PBX to the corporate AltegroCloud SIM card, like to a regular internal office phone.

    - the client Sergey Sergeevich calls the manager Oleg Petrovich to his old Beeline, Beeline honestly forwards the call to the service number, we catch the number “C” at the entrance, look at the comparison table and see that Oleg Petrovich now has a corporate SIM card with short number 419 and redirect Sergey Sergeyevich immediately to him. Voila, Petrovich calls his new SIM card, and Sergeyitch never guesses that his call was forwarded. The task is completed, the incoming is saved, recorded and is in statistics.

    At the same time, Eugene is connected to the same circuit, but with a number from MTS. Bottom line: there was a zoo from the numbers of different companies, but we collected all the numbers in one pool and sent them to single corporate SIM cards with short numbers and we manage all calls from one interface. Eugene is also forced to increase momentum, tales of unanswered calls are no longer accepted, we see everything and listen to everything.

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    Are you ready to abandon the old mobile numbers and start using the company number for all incoming

    ? The simplest and most understandable, from the point of view of the PBX logic, solution. We declare to all clients that now Oleg, Evgenia and Anatoly Anatolyevich are available by a single company number, which is indicated on the site, and employees are available always and everywhere. Such are the miracles. But we will add “beauties” to the scheme for the convenience of dear customers:

    - we’ll write a script that will create a bunch of “customer number - internal number of the employee’s SIM card” after the first conversation. Ali Rasulovich called us for the first time, the secretary, after a short dialogue, transferred him to Oleg Petrovich’s mobile phone, Oleg Petrovich promised to send KP on the run. We automatically check: Ali Rasulovich and Oleg Petrovich are now connected forever and we immediately send all calls from Ali Rasulovich’s number to Oleg Petrovich’s corporate SIM card without unnecessary voice menus. Very convenient for everyone.

    - partially use the tricky scenario from point 2 (above. Where the buffer number is) and set up forwarding from old SIM cards to the incoming AltegroCloud city number. In the cloud scenarios, we indicate that every time a new redirected call comes from the mobile phone, we pick up the phone and say a polite voice message - “Employee numbers have changed, expect SMS with new numbers”, after which we automatically send SMS to the client, where we politely indicate that Anatoly Anatolyevich is now always available by a single company number, you just need to call him. The robot will do the rest - when it comes, it goes to CRM, looks at the responsible manager and sends a call to Anatoly Anatolyevich directly, without any questions.

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    About outgoing communication with corporate mobile

    We figured out the complicated ways of saving mobile numbers, now we’ll try to deal with outgoing calls, which, as any telephone operator knows, are a completely separate entity and can be managed separately from incoming ones by setting their own rules.

    Everything is quite simple here: the choice is not great - when Eugenia comes out from a mobile phone, we show either a single company number or the number of her old mobile phone. It all depends on what we need: to wean customers to call back on Evgenia’s mobile phone or, conversely, to make them think that Evgenia is calling from an old mobile number (this is often found in real estate agency schemes: you need to pretend to be a young Slavic family with phone from the announcement on the porch) even when calling from corporate phones.

    Both of these schemes are very easy to make - the number that we will show with the outgoing call may differ even depending on who we are calling:

    - Anatoly Anatolyevich Courier calls Marina’s client from a mobile phone and wants her to see a single office number, not his personal number, because Anatoly Anatolyevich just delivered the laptop to the apartment and wants to forget Marina as soon as possible. Every day he is tormented by calls by everyone who is not lazy.
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    - Courier Anatoly Anatolyevich delivers baby food every week to Natalya’s client, and Natalya often calls Anatoly and reschedules delivery time. It’s easier for Anatoly to receive calls to a mobile phone right away, without voice menus on a single company number, but the call must go through the PBX anyway, it must be recorded and displayed in the transaction card in CRM. In this case, with outgoing, we show the individual number of Anatoly, which is sent as one of the incoming to our PBX.
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    The methods and life hacks described above, when correctly implemented, allow you to create truly smart scripts for processing mobile calls in an office telephone exchange that can coolly improve the company's image and increase revenue. Managing cellular corporate communications is really very convenient. To be continued, in spite of the holiday season, follows.

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