Articles by tag: sla

SLA in Redmine 5.1: plugin selection and customization | Guide

Analysis of SLA plugin compatibility for Redmine 5.1. Why there are no ready-made solutions and how to create a custom solution. Step-by-step testing methodology and recommendations for developers.

Workload Management in IT Support: ITSM Tools

Learn to optimize the support service workload through planning, coordination, and control in ITSM. Automation of SLA, catalogs, and analytics for middle/senior. Study key metrics and tools.