June 17, 2014 at 09:40Retail buyer safety: what you need to know personally
The price tag must be stamped or signed. It is a document and must be on the product. If you see something with a price tag (no matter where and how it costs), you have the right to buy it at a price on it.
Example : you are told that the stock has ended. You see one in a display case in an airtight drawer under the ceiling, but with a price tag. You do not have the right to refuse to sell it.
The second example : when prices are updated, a price tag with an old price lower may remain in the trading floor. Is the price in the database different? So what, here is your document. If suddenly the price tag is without a stamp-signature, and there is no correct price tag on such a product, register a violation. Price tags must be on at least one product from the pack.
Price Attack
Be careful. One of the divorce schemes suggests that you can be informed at the checkout that “oh, the price tag is old, the price has changed” - and break through the price a little higher. Had a Happiness? With a high probability, you were cheated, or you just participated in one form or another of shoplifting. The simplest example was done by someone to implement the plan: together with laptops, an antivirus was sought on the check, 100 of which had to be sold per day.
Searches and the need to wrap things up
In large stores such as Auchan, Ribbon or Carousel carry goods only on the road. I once spoke with the security guard of one of the networks - he just banged his head against the wall and said: you understand, they see the camera. They know that she is there. And still they carry it, because "it will suddenly blow over." So, they take it away in pockets of clothes, bags, in boxes from other goods cheaper, replace the packaging (only a week right in front of me a man tried to get toothpaste for 300 rubles in a box of paste for 28 rubles). All this makes the security guards nervous and prone to stand up to any suspicious activity. You need to know three things:
- You can take any bags with you and not pack them.
- You can not show your bag and check at the exit.
“The guard can't do anything for you except call the police.”
You can not leave bags at the entrance
The store is not responsible for your items in the storage room. And he has no right not to let you into the trading room with them, despite the assurances of the guard. The procedure is simple - if it rests, say: "but I do not want to." Usually this ends, but if it’s really tough, you call the administrator and register a violation. This is 426 of the Civil Code of the Russian Federation, since the store does not have the right to refuse you if you have the opportunity to sell the goods (a bag in hand is no reason). Similarly - about the need to pack in a sealed bag. My practice has shown that at the beginning of the explanation you need to start writing videos (do not forget to say “attention, there is a video recording”) - this significantly speeds up the procedure.
Also, at the exit, employees should not look at the check and check your things at the entrance / exit, this is the law. D
You can take pictures
In addition to the usual rules about photos and videos in stores (public places), under the law on trade, you have the right to record price information, and the store does not have the right to hide them. Accordingly, if there is at least one price tag in the frame, you are in your own right, and when you try to interfere you can safely register a violation. Price information, by the way, cannot be a trade secret. The practice is harsher: the farther from Moscow, the stronger they can hang lyuley.
Selling without issuing a check
In general, this does not threaten you personally, usually this is an attack by the seller on the store. However, this may mean that they sell you something at an overpriced price or spend it somehow more with difficulty. A check is a document confirming the purchase, so it will be useful to you in case of a return, warranty repair, and so on. If the store operates on UTII, a cash receipt is not needed, consider. But the sales document should still be given to you upon request.
Please note that the check is sometimes not issued artistically: the employee can break the price at the checkout (so that it appears on the screen to the buyer), but not print the check. There is still a beautiful method in the cafe: they can give out a bill, but not bring a real one (with a fiscal mark - there should be letters FP below or such a symbol).
My colleague once bought a sandwich in Subway, where there was an ad "If you have not been given a check - a sandwich for free." The night shift salesman said, “I won’t give you a check, okay?” "Yes, do not." And the ending: “And the money?” - "So you yourself suggested - treat!"
Pick attack
Often with the product comes a battery, memory card, headphones and other trifles. In the store or delivery, malicious couriers or sellers often like to keep such souvenirs for themselves. When accepting goods from an online store or in a store offline with thermal film removed, check the equipment with what is in your hands. Incomplete equipment is an excuse not to buy at all or to require a replacement.
Non-acceptance of normal goods
An attacker-seller may not accept goods with the packaging removed (in our sphere, it is often a phenomenon in small regional stores when returning a game with a film removed - they do not want to bother with returns). There is a clear criterion for returning - the saved equipment (it is indicated in the instructions) and the absence of signs of operation. Removing the film is not a sign of operation. By the way, in the guarantee you can bring the goods without packaging at all, despite the fact that in the conditions of the guarantee you may be asked to keep it.
A type of attack on the non-acceptance of goods is the refusal to return something under the pretext of a “technically complex device”. So, everything that cannot be returned is clearly listed in the normative. If you do not see a direct indication of your device or other product - you can return.
Excess product attack
Goods can be sold past the checkout. The most common example is an attacker who can bring his own and sell it without a check. This is where Chinese fakes come from in expensive underwear stores, for example. Or, as an option, the seller can buy your product at a stock, and then gradually sell it past the cash register in the store. In general, when implementing such an attack, you have every chance of getting a fake even in the official store.
Weighing Attacks
I think the main thing is known to everyone - banal weighting. There are a lot of options - from a translucent package on the scales (from which scotch tape stretches) to cunning engineering systems with pedals. You can simply break the wrong amount per kilogram. On the market - always checkweighers, in the store - always look at what they pierce and how (you can safely put the goods again on the scales and enjoy the elongated faces of sellers-intruders). From the point of view of the owner, a nice gift is that even in simple electronic scales there are often logs that can be compared with the actual movement of the goods and the time of the checks.
Favorite phrase from the market: “Well, why didn’t you just say that you’ll go to the control?”
Sale of promotional items (derivatives, REF products)
Many stores are given promotional items that need to be handed out or given away. Clear business, the awesome plan - to earn on them and sell. Often found on all kinds of energy, chocolates and cigarettes labeled "promo" or "not for sale." In general, as a buyer there is no difference. However, it becomes a little worse if special derivative lots (such as low-resolution televisions for depreciation in shop windows) or REF-technology (recalled and repaired marriage disguised as new) go on sale. By the way, the store is obliged to clearly indicate any markdowns marriage when you buy with it (it doesn’t “may not work very well”, but precisely indicate) - and if you are refused a refund, register a violation.
Raising the price before the sale
A purely Russian way to get a bigger discount. The day before the sale we raise the price, then we write a 50% discount. Works great for coupon services (they have requirements for a minimum discount size) and is used on black Friday. Help - reconciliation of logs and search for the same product in the web archive. Or from competitors. Topic on Habré about the behavior of Russian retail on "Black Friday" was definitely.
Partial certificates
“We give 1000 rubles to the account for registration” - a familiar picture? Below it is written finely and finely about the terms of use, and even lower and even smaller - that you can pay only up to 15-20% of the amount of the check. That is, they give you 3-4 discounts of 20% for registration. All. Another wonderful topic is “1 ruble = 1 point”, and then somewhere far away to write that for each ruble spent, 1 point is given, and 30 points are equal to five rubles. It is assumed that the user does not read further than the title, and if he does, it is difficult for him to read.
Re-labeling
A tough attack that is used for a variety of purposes. Most often - to change the shelf life of the goods. Re-labeling is obviously cheaper than buying a new product with an incomprehensible expiration date such as a bottle of mineral water. The most unpleasant example I saw was when sellers in another city displayed a whole network of environmentally friendly fresh goods from a friend of mine, simply changing labels on expired milk.
PS Yes, there are two more points about the change. Firstly, in a cafe they can hold it for a very long time, hoping that you will leave. In this case, after 5-7 minutes, it’s enough to call the administrator and write “they didn’t give change” to the complaints and suggestions book. The second point - the focus "but I have no exchange" in the stores does not channel. You must be given change from any amount, this is the norm.
I am sure that you have a couple of enchanting stories from practice on the issues described - and there is something to add. Share, please.
UPD There are many stories in the comments, but you should pay special attention to this entry from IkaR49 .