A service that can rate your employees and business

Let me tell you about our new service - SMS Assessment sms-vote.ru . This is a marketing tool for service companies that allows you to evaluate the quality of their work in the eyes of customers by receiving feedback from them through an SMS survey.

Many of you probably came across a request to evaluate a call to a bank support service or a visit to a service center of a mobile operator. No doubt, such feedback is important for quality control. With its help, you can do a lot of useful things:

• Link employee payments to the ratings they receive from the customers they served
• Address work with dissatisfied customers
• Offer customers a discount for evaluation (even negative)
• In dynamics, monitor the quality of work of your company and quickly make changes to your business processes

We decided to give the opportunity to any organization that knows the phone numbers of its customers to establish such a service and immediately begin to improve quality. In fact, there are many such organizations. These are taxi fleets, online stores, car dealerships, beauty salons, insurers, delivery services, training organizations, and state cents. services, etc.

We have been working on the service for more than a year. At the moment, it has a sufficiently developed functionality, tested and ready to use. Moreover, the service is already used by several fairly large customers throughout Russia.

Mechanics of work:

1. You provide a service to a certain customer.
2. Upon the provision of services to the client, manually or automatically, an SMS message is sent with a request to evaluate the quality of work.
3. The client answers with a number from 1 to 5.
4. Depending on the settings, a final SMS with gratitude, a discount code, etc. is sent to the client.
5. The received customer ratings are available in the form of reports (see below) or can be automatically uploaded to an external system.

An example of reports based on customer ratings: The


service operates both through the site and through API calls from any external systems, including from Microsoft Excel. You can try it for free right now.

Technical details

• We use servers with GSM modems with parallelization of sending SMS.
• SMS clients come from a long federal number.
• The cost of a reply SMS with an assessment sent by the client is equal to the cost of sending an SMS to a federal number (0-2 rubles) in accordance with the client’s tariff plan.
• There is an API for sending and receiving SMS with ratings from external systems, including Sending from Microsoft Excel.

According to available statistics, up to 40% of customers who received SMS with a request to evaluate the quality of work, give such an assessment. Among the answers there is not one that would constitute a spam complaint. It is important that people understand that their opinion is important to the company, it strives to become better.