Red Hat as an example of Open Source stability



    On October 13, 2011, a conference was held in Moscow on the topic of opening a Red Hat representative office in Russia. Since the opening of the representative office, the company has already gained a large enough number of partners in Russia, including the basic status of Red Hat Ready Partner.

    The decision to enter into a partnership with Red Hat was made by us because of growing customer interest in the company's products (RHEL, JBoss, RHEV ...). After obtaining a partnership, we were issued several licenses for our own use, testing, and review. Having worked a couple of months under RHEL 6.3 in a test environment, we had a positive impression of the stability of this distribution, and frequent updates and bug fixes did not leave indifferent even the biggest skeptics.

    Despite the fact that everything is so good and rosy, looking on the network for reviews on building solutions based on Red Hat in Russia (not in corporate environments), we were confused, since there are practically none. Most likely this is due to the fact that nowhere is there really information on the topic "how much does a red hat cost and what does it include?", Everyone is used to the fact that Red Hat is RHEL, and RHEL is just a paid distribution. Let's look at this issue based on RHEL.

    Licensing policy

    Since Red Hat solutions are based on Open Source products, it cannot sell software licenses in the standard sense. But then what does Red Hat charge for? And he takes money for a software support service. In other words, he takes responsibility for ensuring that your system always receives timely, stable updates and bug fixes.

    Below is a table with summary information for each type of subscription:
    Without supportStandardPremium
    Working hoursNot availableWorking timeWorking hours (24x7 for level 1 and 2)
    Support channelNot availableWebsite and PhoneWebsite and Phone
    Number of InquiriesNotNot limitedNot limited
    Response timePrimary and subsequentPrimary and subsequentPrimarySubsequent
    Level 1Not available1 working hour1 hour1 hour
    Level 2Not available4 working hours2 hours4 hours
    Level 3Not available1 business day4 working hours8 working hours
    Level 4Not available2 business days8 working hours2 business days


    In addition to the subscription, there is also support, more precisely, by purchasing a subscription you also get support, and not just updates for the system.
    Support determines the complete support of the product. At the moment, RHEL has the longest release support, namely it can reach 13 years (10 years of release support + you can get 3 more years of additional support).

    The main release support cycle now consists of 3 phases, namely:

    Phase 1

    This phase lasts about five and a half years and includes:
    • minor release;
    • correction of critical errors;
    • security updates;
    • adding support for new equipment;
    • Updated images for installation.

    Phase 2

    This phase lasts about a year and includes:
    • correction of critical errors;
    • security updates;
    • improving support for existing equipment, adding support for new equipment is not made;
    • minor releases are a collection of released updates for the release version.

    Phase 3

    This final phase lasts about three and a half years and includes only:
    • correction of critical errors;
    • custom security updates.

    Additional support

    This phase can be extended for an additional three years, but in addition to maintaining access to the already released software and knowledge base, it does not include anything.

    Summary table

    Phase 1Phase 2Phase 3EL
    RHN Accessthere isthere isthere isthere is
    Knowledge Base Accessthere isthere isthere isthere is
    Technical supportNot limitedNot limitedNot limitedIs absent
    Security updatesthere isthere isthere isNot
    Bug fixesthere isthere isthere isNot
    Minor releasesthere isthere isNotNot
    New Hardware Supportthere isLimitedNotNot
    New features and improvementsthere isLimitedNotNot
    Updated Installation Imagesthere isNotNotNot


    At the moment, Red Hat, and in particular RHEL, is seen as a promising product. Are you ready to pay for a stable open source? Are you interested in RHEL rental service on your servers?

    Link to a post on our blog

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