Logitech - Best Warranty Service
In any business, goods are divided into categories: lower class, middle class and premium class. If we bring such a gradation to peripheral equipment, and more specifically to mice, we can already distinguish representatives of the premium class: these are Razer, Logitech, Roccat, S&S, and partly Microsoft.
Razer recently announced the new Raizer Taipan gaming mouse, which delivers an amazing 8400 dpi and holds acceleration up to 4G. A rather specific device.
But if you look at the cost of this device, most users may be surprised at 79.99 Euros. And if you consider that there are analogues for $ 15 from A4-Tech and Gigabyte, the question begs: "What do people pay for when buying premium equipment?"
I offer you my answer:
Sometimes very funny situations happen that show real after-sales service.
About three years ago, I bought a Logitech G5 laser mouse at a large computer company. I was given a one-year guarantee on it. In general, I was glad, but not everything was so rosy.
After about two years of use, when I lost my vigilance, my cat sneaked to the computer and clawed the cord with its paw. After my “chagrin” he ran away, but the mouse wire was damaged. This led to the fact that the mouse worked, then turned off.
Resigned to the loss, I climbed onto the Logitech official website in search of a new mouse, but I was embarrassed by the phrase that they give a three-year warranty on their products. The computer store told me: “Mechanical damage is not a warranty case,” - quite adequately.
However, I wrote to the support service, described the whole situation, though I added a bit of drama about the cat being shocked and his “mustachioed feelings hurt”. Five hours later, I received an answer asking me to photograph the mouse number on the background of a white sheet with the ticket number. A day later, I received an answer that they regret what happened and offer to replace my mouse with the new Logitech G500 model. The restriction was delivery in Moscow.
I arranged with the Moscow online store to get my mouse, I pay for shipping, and they send the mouse to me in the Far East. A week later, I got a mouse. However, this is not the end of the story.
The mouse sent turned out to be defective, when stopped, the cursor continued to move a couple of pixels up and went to the right. I again wrote to Logitech support. This time, of course, our conversation on the issue lasted a little longer. I had to test the mouse on several types of surfaces, blow it with a vacuum cleaner. But the defect remained there.
Two weeks later, I got another Logitech G500 mouse. In fact, due to my mistake, Logitech refunded me two mice of the new model. I have never met such a User-friendly company that holds the bar of service.
Razer recently announced the new Raizer Taipan gaming mouse, which delivers an amazing 8400 dpi and holds acceleration up to 4G. A rather specific device.
But if you look at the cost of this device, most users may be surprised at 79.99 Euros. And if you consider that there are analogues for $ 15 from A4-Tech and Gigabyte, the question begs: "What do people pay for when buying premium equipment?"
I offer you my answer:
Sometimes very funny situations happen that show real after-sales service.
About three years ago, I bought a Logitech G5 laser mouse at a large computer company. I was given a one-year guarantee on it. In general, I was glad, but not everything was so rosy.
After about two years of use, when I lost my vigilance, my cat sneaked to the computer and clawed the cord with its paw. After my “chagrin” he ran away, but the mouse wire was damaged. This led to the fact that the mouse worked, then turned off.
Resigned to the loss, I climbed onto the Logitech official website in search of a new mouse, but I was embarrassed by the phrase that they give a three-year warranty on their products. The computer store told me: “Mechanical damage is not a warranty case,” - quite adequately.
However, I wrote to the support service, described the whole situation, though I added a bit of drama about the cat being shocked and his “mustachioed feelings hurt”. Five hours later, I received an answer asking me to photograph the mouse number on the background of a white sheet with the ticket number. A day later, I received an answer that they regret what happened and offer to replace my mouse with the new Logitech G500 model. The restriction was delivery in Moscow.
I arranged with the Moscow online store to get my mouse, I pay for shipping, and they send the mouse to me in the Far East. A week later, I got a mouse. However, this is not the end of the story.
The mouse sent turned out to be defective, when stopped, the cursor continued to move a couple of pixels up and went to the right. I again wrote to Logitech support. This time, of course, our conversation on the issue lasted a little longer. I had to test the mouse on several types of surfaces, blow it with a vacuum cleaner. But the defect remained there.
Two weeks later, I got another Logitech G500 mouse. In fact, due to my mistake, Logitech refunded me two mice of the new model. I have never met such a User-friendly company that holds the bar of service.