December 5, 2011 at 17:06The idea of round-the-clock technical support when no one works at night
Many companies, especially hosting companies, like to declare that they have round-the-clock technical support. Well, once they said, then it is necessary to make sure that it really is - not a fact, it’s true that it will really be used, but this is a different conversation (every few days, most likely, they will turn up at night if the company small - well, and if large, or, especially, international, then it will be used often).
Working at night is not a good and healthy idea. The author of this article personally once worked (fortunately, not for long) in a company where employees of those. support had to come to work at 7 am, then after 24 hours at 15 hours, then, after another 24 hours, at 23 hours, and so on. That is, shifts of 8 hours after 24, absolutely seven days a week.
But how to make those. Support was around the clock, but no one had to work at night? You need to hire people from different time zones. In this case, everyone will work during the day, but everyone will have a day at the same time. In addition, if you are guided by Russian laws, then, as far as the author knows, night shifts should be shorter than day shifts, and should be paid at a higher rate ( hence
) Of course, in practice, these conditions are far from being observed in all companies (perhaps not even in almost all companies), but if the employer wants to behave honestly with his employees, then those. support consisting of people in different time zones can provide not only friendly, sleepy employees, but also the absence of a reduction in shift due to night work and additional payment for night work.
Working at night is not a good and healthy idea. The author of this article personally once worked (fortunately, not for long) in a company where employees of those. support had to come to work at 7 am, then after 24 hours at 15 hours, then, after another 24 hours, at 23 hours, and so on. That is, shifts of 8 hours after 24, absolutely seven days a week.
But how to make those. Support was around the clock, but no one had to work at night? You need to hire people from different time zones. In this case, everyone will work during the day, but everyone will have a day at the same time. In addition, if you are guided by Russian laws, then, as far as the author knows, night shifts should be shorter than day shifts, and should be paid at a higher rate ( hence
) Of course, in practice, these conditions are far from being observed in all companies (perhaps not even in almost all companies), but if the employer wants to behave honestly with his employees, then those. support consisting of people in different time zones can provide not only friendly, sleepy employees, but also the absence of a reduction in shift due to night work and additional payment for night work.