July 13, 2011 at 16:33Enlarge your payment, or paranoia of payment systems
Hello, Habr!
Any Internet startup, sooner or later thinks about monetization and begins a conversation with payment systems about accepting money from the population and businesses.
It just so happened that we tightly addressed this issue after the law on personal data came into force, so we got a full bucket of paranoia from payment systems.
A brief account of experience with Robokassa , Payonline and A1Pay is under the cut.
So, when all the internal billing code and new features for commercial tariffs were licked, and the interaction with the Robocassa test server was completely debugged, we sent an application to activate our account.
There was no confirmation of receipt of documents for electric mail, so we diligently tried to get through the phone numbers listed on the site (495 and 800) ... but could not. Phones do not answer at all. They managed to reach Robocassa managers only through OceanBank, which recently absorbed them (the process of finding alternative ways for communication is a matter of course).
OK, we talked with the managers and began to wait for 1-2 declared working days for consideration of the application, after which we received a polite response asking them to register a new account for an individual instead of a legal one. WTF ?!
Trying to push your right to work as a legal entity. persons who have received shit, to one degree or another, sucked from the finger. Well, for example - on the main page we have a link to a training video posted in Vimeo, and external links are not allowed. Please show me the point on which this requirement is based?
OK, if Robokassa doesn’t need our money, we decided to look for a more advanced payment provider and turned our attention to PaymentOnline.
At first, everything was wonderful, and did not portend a thunderstorm. The phone answers, and at the other end of the wire there are nice, lively people (the fact that the girl on the incoming phone does not know what an “Internet startup” is can be easily forgiven, or even written as a plus).
In general, we provided all the necessary documents and literally expected that we would get test access to the system any minute to run around the interaction.
Suddenly! Instead of accessing the system, we received an email with the following questions:
Despite the fact that we do not collect and process any personal information of users, the department refused to register valiant risk to us.
With A1Pay it turned out quite funny. Inspired by their post on Habré, we called the technical support phone number listed on the site. To the question of whether they accept payments from plastic cards, the operator quipped with the phrase: "We only work with SMS short numbers." OMG! Why is the left (???) company with the name “Content Provider” answering the phone number listed on the A1Pay website ???
In general, while we killed three working days, but remained at the same point from which we left.
To be continued ...
Any Internet startup, sooner or later thinks about monetization and begins a conversation with payment systems about accepting money from the population and businesses.
It just so happened that we tightly addressed this issue after the law on personal data came into force, so we got a full bucket of paranoia from payment systems.
A brief account of experience with Robokassa , Payonline and A1Pay is under the cut.
So, when all the internal billing code and new features for commercial tariffs were licked, and the interaction with the Robocassa test server was completely debugged, we sent an application to activate our account.
There was no confirmation of receipt of documents for electric mail, so we diligently tried to get through the phone numbers listed on the site (495 and 800) ... but could not. Phones do not answer at all. They managed to reach Robocassa managers only through OceanBank, which recently absorbed them (the process of finding alternative ways for communication is a matter of course).
OK, we talked with the managers and began to wait for 1-2 declared working days for consideration of the application, after which we received a polite response asking them to register a new account for an individual instead of a legal one. WTF ?!
Trying to push your right to work as a legal entity. persons who have received shit, to one degree or another, sucked from the finger. Well, for example - on the main page we have a link to a training video posted in Vimeo, and external links are not allowed. Please show me the point on which this requirement is based?
OK, if Robokassa doesn’t need our money, we decided to look for a more advanced payment provider and turned our attention to PaymentOnline.
At first, everything was wonderful, and did not portend a thunderstorm. The phone answers, and at the other end of the wire there are nice, lively people (the fact that the girl on the incoming phone does not know what an “Internet startup” is can be easily forgiven, or even written as a plus).
In general, we provided all the necessary documents and literally expected that we would get test access to the system any minute to run around the interaction.
Suddenly! Instead of accessing the system, we received an email with the following questions:
The risk department had the following questions:
can you provide
- FSTEC certificate on the protection of personal data
- software license (copyright registration and software patent)
Despite the fact that we do not collect and process any personal information of users, the department refused to register valiant risk to us.
With A1Pay it turned out quite funny. Inspired by their post on Habré, we called the technical support phone number listed on the site. To the question of whether they accept payments from plastic cards, the operator quipped with the phrase: "We only work with SMS short numbers." OMG! Why is the left (???) company with the name “Content Provider” answering the phone number listed on the A1Pay website ???
In general, while we killed three working days, but remained at the same point from which we left.
To be continued ...