Mailboxes for standard services, roles and features
Recently I encountered an unpleasant situation - the mail server got into spam lists. The hole was quickly found and patched, but Oracle already put our server on its blacklist, and they blocked us at the connection stage.
The question arose - where to write? The site had only a form for customers, support@oracle.com was intended for them.
After some deliberation, the thought came up - is there a standard that defines the mailing addresses to which you should write in this case? It turned out that there is and is described in RFC 2142 .
The most interesting is contained in the tables below.
Very often I find strange addresses in whois or in the communication section on sites, for example, the RIPE database for my provider contains the info address, and in RIPN some ancient addresses on mail.ru and support.
Use the addresses from the recommendations at least in the form of synonyms for existing mailboxes - these are the basics of network etiquette.
PS And with Oracle everything ended well, Postmaster answered the same day and, after explaining the situation, they began to be friends with us again :-)
The question arose - where to write? The site had only a form for customers, support@oracle.com was intended for them.
After some deliberation, the thought came up - is there a standard that defines the mailing addresses to which you should write in this case? It turned out that there is and is described in RFC 2142 .
The most interesting is contained in the tables below.
1. Business Information
| Address | Zone | Using |
|---|---|---|
| INFO | Marketing | Information about the organization, products and services |
| MARKETING | Marketing | Marketing Information and Contacts |
| SALES | Sales | Product acquisition information |
| SUPPORT | User service | Solutions to problems with products and services |
2. Network Services
| Address | Zone | Using |
|---|---|---|
| Abuse | Customer relationship | Inappropriate Content Complaints |
| Noc | Network operation | Network infrastructure |
| SECURITY | Network security | Inquiries and Security Bulletins |
3. Internet services
| Address | Service | Specification |
|---|---|---|
| Postmaster | SMTP | [ RFC821 ], [ RFC822 ] |
| Hostmaster | DNS | [RFC1033-RFC1035] |
| USENET | NNTP | [ RFC977 ] |
| NEWS | NNTP | Synonym for USENET |
| WEBMASTER | HTTP | [ RFC 2068 ] |
| WWW | HTTP | Synonym for WEBMASTER |
| FTP | FTP | [ RFC959 ] |
Very often I find strange addresses in whois or in the communication section on sites, for example, the RIPE database for my provider contains the info address, and in RIPN some ancient addresses on mail.ru and support.
Use the addresses from the recommendations at least in the form of synonyms for existing mailboxes - these are the basics of network etiquette.
PS And with Oracle everything ended well, Postmaster answered the same day and, after explaining the situation, they began to be friends with us again :-)