
Kaspersky still hangs when updating
Periodically, KIS 2010 freezes when updating. He writes, they say, 94% - and does not move further. It does not work to stop the update. Visually, the button is pressed, but the program does not respond.
Sometimes it helps to stop "Kaspersky" and its subsequent launch. But sometimes it hangs so that you can make it work again only by rebooting the computer. This happens with enviable regularity, and, finally, even such a phlegmatic person like me is tired of it.
I decided to write to tech support ...
But before that I decided to give the poor fellow a chance. Suddenly, in vain do I raise? Suddenly sagging?

Do not sag. Day hung. The main window acquired this form (with a warning) after restarting KIS.
And I changed my mind about writing support. I decided to first look at the forums. It turned out that this problem does not arise for me alone, and Kaspersky employees are hardly aware of it. Moreover, judging by some topics on the LC forum, the problem lasts from previous versions. Already in 2007 people wrote, they say, “Kaspersky hangs during virus update”!
I myself encountered exactly the same behavior back in KIS 2009. And I'm not alone. And people write about it.
Since the problem is known, it means that there will be no sense in my appeal there. We all know how sometimes software companies “prioritize” and process bug reports. We all know about "but everything works for us."
So, the problem is common, it is unlikely that the developer is aware of it, it makes no sense to write support support, what should I do? Sometimes a software company needs to be slightly stimulated publicly.
I have a suggestion for Kaspersky. Maybe, instead of fantasizing about disconnecting the country from the Internet and providing access only by passport , will you take up your product?
Just in case: I have licensed software, fast Internet, powerful computer. There are no viruses, according to Kaspersky. Windows 7 Professional 64-bit, everywhere the latest updates - from the OS itself to the drivers. KIS 2010, updated several times a day, Core i7 with four cores, stable at 3.6 GHz, 6 gigabytes of memory. Everything is as it should, in short. And the processor load at this very second is 0%. With about 50 open browser tabs and hanging KIS 2010.
Sometimes it helps to stop "Kaspersky" and its subsequent launch. But sometimes it hangs so that you can make it work again only by rebooting the computer. This happens with enviable regularity, and, finally, even such a phlegmatic person like me is tired of it.
I decided to write to tech support ...
But before that I decided to give the poor fellow a chance. Suddenly, in vain do I raise? Suddenly sagging?

Do not sag. Day hung. The main window acquired this form (with a warning) after restarting KIS.
And I changed my mind about writing support. I decided to first look at the forums. It turned out that this problem does not arise for me alone, and Kaspersky employees are hardly aware of it. Moreover, judging by some topics on the LC forum, the problem lasts from previous versions. Already in 2007 people wrote, they say, “Kaspersky hangs during virus update”!
I myself encountered exactly the same behavior back in KIS 2009. And I'm not alone. And people write about it.
But then why is the problem still not fixed ?!
Since the problem is known, it means that there will be no sense in my appeal there. We all know how sometimes software companies “prioritize” and process bug reports. We all know about "but everything works for us."
So, the problem is common, it is unlikely that the developer is aware of it, it makes no sense to write support support, what should I do? Sometimes a software company needs to be slightly stimulated publicly.
Actually, I stimulate.
I have a suggestion for Kaspersky. Maybe, instead of fantasizing about disconnecting the country from the Internet and providing access only by passport , will you take up your product?
Just in case: I have licensed software, fast Internet, powerful computer. There are no viruses, according to Kaspersky. Windows 7 Professional 64-bit, everywhere the latest updates - from the OS itself to the drivers. KIS 2010, updated several times a day, Core i7 with four cores, stable at 3.6 GHz, 6 gigabytes of memory. Everything is as it should, in short. And the processor load at this very second is 0%. With about 50 open browser tabs and hanging KIS 2010.