Dell sold 11.8 million defective computers

    According to The New York Times, the details of the lawsuit against Dell, which is currently pending before the Federal District Court of North Carolina, became known. The company is accused of selling about 11.8 million OptiPlex series computers from May 2003 to July 2005, being aware of the 97% chance of problems with them.

    The problem with the computers sold is the faulty capacitors. Among the customers who supplied these computers were even the world's largest retail chain Wal-Mart, as well as many medium and small companies.

    According to the president of PointSolve, who bought many OptiPlex computers, they all went down at about the same time. At the same time, Dell initially refused to admit that the cause of the malfunction was a manufacturing defect. And when the same problem was encountered at a research university in Texas, company representatives said capacitors started leaking due to overloaded office computers with complex mathematical calculations for which they were not designed. Even the law firm that defends the company in court has suffered - Dell delivered thousands of computers of this series to it.

    The lawsuit said that Dell knew about possible problems with parts supplied by the Japanese company Nichicon, but continued to sell computers with them. So, in the provided electronic correspondence of Dell technical support workers, it says: “We should avoid any mention that the motherboards were damaged or had“ problems ”.”

    Ira Winkler, a former computer analyst at the National Security Agency and a technology consultant, said that when a company had to change parts under warranty, defective ones were also replaced. He acted as an expert witness at Advanced Internet Technologies, which sued Dell in 2007 because Dell refused to take responsibility for 2,000 defective computers sold.

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