October 16, 2009 at 19:24Webmoney has one of the worst tech support
Webmoney has a Notify service that allows you to receive notifications about the expenditure / receipt of funds, the inclusion of a keeper and messages from other users of the system by mail, gill, icq or sms on the phone. It was necessary to use it as an addition to the main functions of the project, but it’s bad - notifications by mail come without comment on payments, by which it would be possible to identify the direction or subject of expenditure of funds.
First of all, they asked for technical support by phone indicated here . Not quite adequate girl said that she did not have sufficient experience in solving such problems, as well as her colleagues, and advised to contact technical support by mail support@wmtransfer.com.
So they did. Automation worked properly, a ticket was opened from 10/01/2009 14:57:27 with the status "operator response expected". The wait began.
Day passed. No one reacted to the application either by mail or in the ticket itself. We decided to add another entry “waiting for an answer”.
10 days have passed since the ticket was opened, we decided to repeat the call to tech support. A more competent employee listened to the problem twice, and then promised to investigate the issue, asking him to stay on the line, but, unfortunately, he forgot to turn off the sound. Mouse clicks and wheel scrolling were clearly audible - immediately a suspicion crept in that the specialist was trying to quickly get acquainted with the services provided by his company.
However, the fear was confirmed. Returning to the conversation, he began to cheerfully tell what is possible and what is not in the Notify service. The second time, realizing that we know all of the above a little better, and once again comprehending our question-request, he disconnected again, this time not forgetting to turn off the sound.
His answer was expected - the question was handed over to the specialist responsible for the development of the mentioned service, but definitely could not say anything about the timing and possibility of an answer to it. He reacted to the request to split up and give the contacts of the involved persons in a minute, disconnecting again and advising to contact the “management” mail all@wmtransfer.com. The fact that this is a box of anyone, but not managers, and is available publicly on the main page of the site, it became clear at the end of the conversation.
Anyway, we made a description of the issue and the accompanying history of relations with support and sent to this box.
16 days have passed since the ticket was opened. There was no answer to any of the addresses, the ticket still remains without comment from Webmoney Transfer.
The bad thing is not only the silence of technical support, but the fact that no one knows their responsibilities and the business they are involved in through accessible contacts. There is a feeling of complete chaos and confusion "there inside." Frankly, we could fully satisfy a reasoned answer about an unrealizable function, about the limited capabilities of a service, etc., but not silence.
We are gaining strength to clarify the relationship and another assault at all the addresses indicated.
UPD: Today, 23 days after the filing of the application, a short answer was received:
First of all, they asked for technical support by phone indicated here . Not quite adequate girl said that she did not have sufficient experience in solving such problems, as well as her colleagues, and advised to contact technical support by mail support@wmtransfer.com.
So they did. Automation worked properly, a ticket was opened from 10/01/2009 14:57:27 with the status "operator response expected". The wait began.
Day passed. No one reacted to the application either by mail or in the ticket itself. We decided to add another entry “waiting for an answer”.
10 days have passed since the ticket was opened, we decided to repeat the call to tech support. A more competent employee listened to the problem twice, and then promised to investigate the issue, asking him to stay on the line, but, unfortunately, he forgot to turn off the sound. Mouse clicks and wheel scrolling were clearly audible - immediately a suspicion crept in that the specialist was trying to quickly get acquainted with the services provided by his company.
However, the fear was confirmed. Returning to the conversation, he began to cheerfully tell what is possible and what is not in the Notify service. The second time, realizing that we know all of the above a little better, and once again comprehending our question-request, he disconnected again, this time not forgetting to turn off the sound.
His answer was expected - the question was handed over to the specialist responsible for the development of the mentioned service, but definitely could not say anything about the timing and possibility of an answer to it. He reacted to the request to split up and give the contacts of the involved persons in a minute, disconnecting again and advising to contact the “management” mail all@wmtransfer.com. The fact that this is a box of anyone, but not managers, and is available publicly on the main page of the site, it became clear at the end of the conversation.
Anyway, we made a description of the issue and the accompanying history of relations with support and sent to this box.
16 days have passed since the ticket was opened. There was no answer to any of the addresses, the ticket still remains without comment from Webmoney Transfer.
The bad thing is not only the silence of technical support, but the fact that no one knows their responsibilities and the business they are involved in through accessible contacts. There is a feeling of complete chaos and confusion "there inside." Frankly, we could fully satisfy a reasoned answer about an unrealizable function, about the limited capabilities of a service, etc., but not silence.
We are gaining strength to clarify the relationship and another assault at all the addresses indicated.
UPD: Today, 23 days after the filing of the application, a short answer was received:
Unfortunately, this is not yet possible.I am scared to imagine what forces Webmoney employees took to clarify whether this is possible or not.