TRUST Bank does not like small customers

Having a MasterCard from VTB24 available, I tried to pay through the electronic cash desk of TRUST Bank for the services of a local provider (otherwise I would have to go on foot). But the box office stubbornly did not want to accept payment. I wrote and later called the bank administrator (his address was in the error message) - the response was "Your card does not support transactions."

I found out in my bank that everything is in order with transactions, and I myself used a card for cashless payments before and after that.

Another day of correspondence with the administrator of the TRUST did not lead to anything, the standard answer about unsupported transactions.

I wrote on Friday, after lunch, the same claim for a general bank email and today a wonderful answer came:

> Hello bank,
> I can’t pay through your bank’s electronic cash desk from Vneshtorgbank’s Mastercard24, yesterday’s correspondence and calls to your administrator did not lead to anything.
...
> Please understand why the payment does not work?

Good afternoon!
Thank you for contacting our Bank.
All offers are accepted by our bank by fax (495) 207-77-04 or by e-mail: Secretar@msk.menatepspb.com.
If your proposal interests us, an employee of our bank will contact you by contact numbers that will be indicated in the offer.

The last sentence sounds especially cruel.