Comcast tariff packages do not improve the quality of communication, but help the company get additional profit

A few weeks ago, Comcast announced the introduction of special tariff packages with limited traffic. According to company representatives, such packages will not affect ordinary users who still will not choose the provided amount of traffic (300 GB), but will reduce the load on their networks from users whose traffic is terabytes per month. Starting December 1, users in some regions of states such as Virginia, Tennessee, Arkansas, and Louisiana receive 300 GB / month packages.

After the traffic is selected, the user can pay $ 30 for the possibility of unlimited work, or pay $ 10 for every 50 GB in excess of the limit. The company says that now these tariff plans are working in test mode, but are slowly expanding the list of regions where new tariffs will work. At the same time, a memo for employees of the company got to the Network , which describes what you need to tell customers about new tariff plans.

An employee is made to say that the new tariff plans allow us to provide more opportunities to customers. And it is recommended not to say that the new tariff plans offload the company’s network, since this is not so.

As mentioned above, a fairly small percentage of users of the company selects all 300 GB, most use a much smaller amount of data. It is interesting that, purely technically, the company has no unlimited packages, all users are limited to 250 GB of data per month. At the same time, the line is not disconnected and additional funds are not charged (in regions where new packages are not currently tested) from those users who use large amounts of data. Thus, the company does not receive any income if the user exceeds the limit. Now, with the introduction of new items, Comcast will be able to earn additional profit.

There are other, no less interesting, details in the document that hit the Web. For example, if the customer who called the support service uses some terms (for example, network non-centrality), or asks to explain the details of tariff plans, such a customer is transferred to another support line.