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Workload Management in IT Support: ITSM Tools

https://sudonull.com/workload-management-in-it-support-itsm-tools

Learn to optimize the support service workload through planning, coordination, and control in ITSM. Automation of SLA, catalogs, and analytics for middle/senior. Study key metrics and tools.

Scaling IT Service: from 12 to 30+ employees

https://sudonull.com/scaling-it-service-from-12-to-30-employees

Learn how to overcome the deadlock in IT business with 12 people: standardization, KPI, automation. 90-day plan for growth without burnout. For MSP owners.

RTO Calculation: IT Recovery Planning

https://sudonull.com/rto-calculation-it-recovery-planning

Learn how to calculate the minimum service recovery time, localize failures, and control risks. Practical steps for middle/senior DevOps and sysadmin.

YAML service on Java/Vue: Fast data import

https://sudonull.com/yaml-service-on-java-vue-fast-data-import

Learn how to create a simple YAML service on Java and Vue.js for efficient and fast loading of historical data into enterprise systems, bypassing complex APIs and SQL.

From other projects

South Korea creates a system for tracking crypto wallets

https://ymaho.com/south-korea-creates-a-system-for-tracking-crypto-wallets

South Korea's tax service is developing software for monitoring crypto transactions, including non-custodial wallets. The system will go live in summer 2026.

Soldiers Accused of Assault Return to Duty

https://ymaho.com/soldiers-accused-of-assault-return-to-duty

Five soldiers accused of detainee assault return to service after charges dropped. Explore the legal and accountability implications.

How to find out tax debt: 4 ways

https://ymaho.com/how-to-find-out-tax-debt-4-ways

Check your tax debts in 5 minutes through the Federal Tax Service, Gosuslugi or the app. Find out about penalties, fines and risks of account blocking. Check yourself right now!

Tax deduction for apartment 2026: how to get up to 650 thousand

https://ymaho.com/tax-deduction-for-apartment-2026-how-to-get-up-to-650-thousand

Step-by-step instructions: how to get a tax deduction for an apartment in 2026. Who is eligible, what documents are needed, how much money will be returned. Application through the Federal Tax Service or employer.

Bermuda on Stellar: On-Chain Economy of an Entire Country

https://ymaho.com/bermuda-on-stellar-on-chain-economy-of-an-entire-country

The Government of Bermuda is moving financial services to the Stellar blockchain. Learn how this will change global finance and why it is more than a pilot. Read the analysis.

Global AI outage: causes and consequences | Analysis

https://ymaho.com/global-ai-outage-causes-and-consequences-analysis

Why did the outage of ChatGPT and other AI services affect millions? We analyze the causes and what this means for ordinary users. Learn how to protect yourself from such outages.

From the web

Dec 14, 2024 ·

https://www.managementlegend.com/what-is-service-management

Dec 14, 2024 · Dive into what service management is, including the meaning, importance, and clear examples you can apply. Get clear, practical insights you can use right now.

Oct 4, 2022 ·

https://otrs.com/blog/itsm/service-management/

Oct 4, 2022 · Service Management – Definition and Goals Service management deals with the optimization of services provided to customers and much more. Learn in more detail what needs to be considered in service management and how it can contribute to the success of your company.

Dec 3, 2024 ·

https://www.sap.com/resources/enterprise-service-management

Dec 3, 2024 · Enterprise service management (ESM) is a strategic approach to service delivery that unifies, standardizes, and automates service within and across departments, aligning with their individual processes and workflows and driving efficiency across the organization.

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