Dell four-legged employee

    Modern technology has practically eliminated the need for service dogs to work. You can’t do without them unless in the power structures and at customs, but you won’t meet four-legged friends in an ordinary office. And why are they there? However, at Dell headquarters in Round Rock, Texas, a dog named Coach appears daily. And it's not a matter of accident or carelessness of the guard: The coach comes to work at the Dell office.




    This story began far from the most pleasant event. At the age of 25, Dale Duty, an associate attorney for Dell, was diagnosed with ankylosing spondylitis, or ankylosing spondylitis. This is a serious hereditary disease affecting the spine and joints. In Dale, it led to the fusion of two cervical vertebrae, due to which his head became almost motionless.

    You can only imagine what inconvenience the disease causes in ordinary life. Dale admits that he cannot raise his head and, accordingly, does not see what is happening above, above him. Periodically, this leads to injuries and bruises: it is easy not to notice, for example, a hanging branch, if there is no way to raise your head. In order to avoid dangerous situations, Dale got a specially trained dog. It helps him bypass obstacles and not crash into low-lying objects.

    Assistant dogs are widely used throughout the world, although in our country they can only be found next to a blind person (the so-called guide dogs). Not every dog ​​can become an assistant: for this you need to be in good shape, succumb to training and training, and also have a good disposition. Most often, retriever and German shepherd dogs become assistants to people with disabilities, although they are of other breeds (Couch, for example, a boxer). In the United States, the rights and capabilities of assisting dogs are detailed in the American Disabled Act (ADA).

    Dale has been with Dell for 15 years, and during that time has become a literally indispensable employee. He heads the patent office of the company and works in a team supporting the patent base. According to the ADA, the company is not required to allow employees with disabilities to take dogs for work with them, but Dell decided to support a valuable employee and allowed them to bring a four-legged assistant with them to the office. The coach became part of the Dell team and instantly fell in love with the rest of the staff. Every morning he brought Dale to work and did not leave him alone for even a minute. While the lawyer was working, Coach was nearby in his office. True, the security service in the company changed periodically, and Dale had to re-explain to the stern guards every time that this was not just a dog, but an assistant.

    This lasted until one of the engineers at Dell advised Dale to make his personal badge for Coach. The lawyer liked this idea, and soon the dog received his own “pass”. A photograph of a dog is printed on it, its position (assistant dog) and nickname are indicated. True, the badge cannot be called a full-fledged pass-through document, since its number is the same as that of Dale (and Coach is most likely not listed in the staff list). But a dog with a badge around his neck makes a splash in the office and beyond. The owner takes his assistant even at meetings with investors and meetings with developers, and everyone treats his presence with understanding.

    Dale admits that with the advent of Coach, he began to feel more confident, and career advancement was not long in coming. By the way, this confirms the main principle of the work of the Dell staff research team. This group is looking for ways to develop the abilities of company employees, including those with disabilities.

    The story of Dale and Coach perfectly illustrates the principle of an open relationship with people with special needs and the willingness to meet the challenges that we practice at Dell.

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