August 25, 2014 at 16:4110 answers to questions on working with a customer
After the last PM-Weekend, I managed to catch selikhovkin and asked to record some videos on the most popular questions about project management. Today is the first video:
As part of the video, Ivan thesis revealed the following questions:
It is clear that about each question, you can safely arrange 2-hour sessions (maybe we’ll do the next PM-Weekend meetings on these topics), but I wanted to make a thesis, brief and useful material. We will be grateful for the feedback.
PS In the words of Ivan about the specifics of methodologies, depending on the type of company’s business, I already started to bounce, so I wanted to argue. Therefore, friends, if there is anything to supplement, argue or confirm the above, we will be grateful for the comments.
10 answers to questions about working with a customer
As part of the video, Ivan thesis revealed the following questions:
- How to interest business in increasing the maturity of the management system?
- Methods for generating customer expectations for the project and their use
- How to understand what the customer wants?
- How to keep the customer from inflating requirements?
- How to teach the customer to trust the developer?
- What methods / methodologies of project management and communication with the customer exist?
- Sabotage of customer employees (how to deal)?
- How to inform the customer that the project is not going according to plan, what phrases to use, how to smooth the impression?
- Features of working with government customers
- What to do to the manager on the project, which the customer starts to drift?
It is clear that about each question, you can safely arrange 2-hour sessions (maybe we’ll do the next PM-Weekend meetings on these topics), but I wanted to make a thesis, brief and useful material. We will be grateful for the feedback.
PS In the words of Ivan about the specifics of methodologies, depending on the type of company’s business, I already started to bounce, so I wanted to argue. Therefore, friends, if there is anything to supplement, argue or confirm the above, we will be grateful for the comments.