August 10, 2012 at 13:15Report on ITIL racing Formula 1 scenery
Boring evening time.
The hosts are yawning.
But if a guest came in the morning,
this does not happen!
Winnie the Pooh
This epigraph is not accidental - the training itself always risks becoming a “lecture book”, but if knowledge is melted immediately into practice, tangible results are immediately visible. This is a digression, that's what.
We held the first few free ITIL workshops in the form of a Formula 1 simulation game. Announcements for Khabrovsk residents were here and here. The format of the game was groundbreaking. So, even from the seminar descriptions themselves it was not clear: “well, ITIL seems to be of interest to many, but there’s no time to figure it out in detail ...”, but Formula 1 does not suffer from a lack of popularity, but here’s how to cross them among themselves - it was only possible to feel the experience. In fact, the game was so thought out that it completely captivated everyone.
Such a simulation perfectly cleanses the brain and shows that there is something in the complex processes that occur when providing IT services. About how you can achieve an understanding of ITIL at the game according to "Formula 1", under habrakat.
Participants in the training are the technical support team for the cars in the Formula 1 championship. The speed of movement of fireballs depends on the correct functioning of all services, which in turn are tied to IT services. The occurrence of incidents on any of the servers, applications or network equipment immediately reduces the speed of the car, which in the future can lead to a loss in the race.
In total in the championship there were 3 races of 25 minutes each. Between races there were 30-minute sessions on changing infrastructure and introducing new services.
Conclusions of one of the participants in the training:
Game participants in practice tested the usefulness of the main processes from ITIL v3. And time flashed unexpectedly quickly. And in general, it was very interesting to watch how adult uncles and aunts gamble and behave in one way or another :) It was clear that any real-world IT process can be broken down into components that correspond to game processes. Moreover, the results of non-decisions made were immediately felt. If in one group the IT manager "slowed down", then this was immediately visible on the result. In another group, the Service Desk made a "small" adjustment of the process - and this gave not a small result.
It should be noted that there was no “game for the sake of the game”, but a game where you could be both inside and outside the process. Thanks to the "here and now" modeling, all the nuances of the actions of each unit were visible. All participants in the training were involved in the process - there were no bored ones. And the task was not easy: with a team of almost strangers to solve difficult problems in constant time pressure, requiring team interaction.
And all participants confirmed that the game is as close as possible to the life and work of IT companies. This is how everything is strewed onto the head of the engineering support service, the management is forced to act in conditions of lack of information and decide whether the employees will cope themselves or urgently need to buy the services of other providers - everything is as it should. No one sat still: everyone rushed between the tables, almost knocking down the operator with the camera.
In addition, the following facts also speak about the interestingness of the training:
Here are a few reviews - not a word has been changed in the reviews (we can provide scans of profiles), many of them are written by Habrovites, so if we change anything, they will say.
Menwyy writes : I will summarize my trip to this event. The organization is very nice ... cookies / juices / pizza at the end :). The coach and staff of the training center fellows, everything went without failures and falls. The game was very exciting (although it seemed a bit heavy at first), but I was most pleased with the final result ... in general, I highly recommend everyone who can, to attend this event.
Thanks again to the uz.MUK and coach Ruslan.
mprokopov writes : The workshop is wonderful, many thanks to the organizers.
The game approach to training turned out to be very correct, it very effectively shows in a short time the stages of process maturity (from emergence to management and improvement), the complexity of communications and, in general, the approach to organizing services.
I really liked the seminar. The idea of organizing it as a game deserves special positive feedback; The game helps you quickly grasp the basic aspects and put them into practice. The “demo” version of the course is very well planned and well motivated to complete the full course.
Tkachuk Victoria, Developer, Infopulse Ukraine
Available shows some valuable methods for optimizing the work of IT departments. I would like more theory.
Dmitry Yakhov, Brand Manager, MUK
I liked it very much, theory is one thing, practice is another thing. There was a desire to send employees of the department to such events.
Dmitry Yurchenko, Head of IT at the Trade Company
Tsikaviy format for submitting information. Duzhe corysna, the accuracy of knowledge in practice
Mіonchinsky Evgen, IT Service Manager Infrastructure
SoftServ
Interesting and unusual, especially the form of presentation. Fact, a clear idea of why ITIL is needed.
Henkin Dmitry, Head of IT Prime Bank
A sufficiently informative course to understand what ITIL is and who needs it (professionally). This course can be seen as an introduction to the Foundation course. In my opinion, it would be possible to slightly expand the theoretical part. Organization and support of the course at a fairly high level.
Zhuravlev Alexander, KOMPENTA, Director of IT Department I
liked the course. Very interestingly built interactive. There is an opportunity to participate in the management process, as well as from the operating side. After completing the course, I began to see more transparently the processes within the company.
Epishev Artem, Infopulse Ukraine,
Networking Management
I liked the format of the seminar. I would like more time to pay attention to the theoretical part. Also a little more time for "grinding" people.
Tsymbalyuk Yaroslav, System Administrator, MTI
MrBalu writes : And I was there. And then there was a paid training. There is an opinion that ITIL is serious, complicated and confusing, it is necessary only for very large companies, and the majority copes with everything "on the knee", keeps in mind, and this is normal and convenient.
Not at all.
Following ITIL principles helps first of all the administrator of a company of any size to work calmly, stably, and planned. It's simple.
My topic topic
Here is a small reporting video about what happened.
But for those who are especially interested, there’s a long graphomaniac video where interesting moments (about 1 hour) are cut out of 2 seminars in 2 days (8 hours), and video reviews are attached - also not edited. This is in order to have a general idea of what is happening there and how.
Here we were asked for a live broadcast, but it is impossible to carry out this in these conditions: it is important to hear what anyone is talking about, who makes what decisions, how the process is edited, etc. - In the online broadcast, the process and meaning of the game will not be clear. And the participants themselves ( Menwyy ) write : To be honest, the recording will not give you much, since the whole essence of the training is in the game.
In general, this training is not designed for 4 hours (it was an express course), but for 3 days. Of course, if in just 4 hours the training participants have time to learn a lot and do a lot, then in 3 days a close-knit team creates such a working environment that IT processes are running smoothly.
Those from Khabrovsk who were with us can write their comments in comments. And those who have not been may ask questions.
Links:
About ITIL
About the “Race for Results”
3-day training
MUK-Service - all types of IT repair: warranty, non-warranty repair, sale of spare parts, contract service
The hosts are yawning.
But if a guest came in the morning,
this does not happen!
Winnie the Pooh
This epigraph is not accidental - the training itself always risks becoming a “lecture book”, but if knowledge is melted immediately into practice, tangible results are immediately visible. This is a digression, that's what.
We held the first few free ITIL workshops in the form of a Formula 1 simulation game. Announcements for Khabrovsk residents were here and here. The format of the game was groundbreaking. So, even from the seminar descriptions themselves it was not clear: “well, ITIL seems to be of interest to many, but there’s no time to figure it out in detail ...”, but Formula 1 does not suffer from a lack of popularity, but here’s how to cross them among themselves - it was only possible to feel the experience. In fact, the game was so thought out that it completely captivated everyone.
Such a simulation perfectly cleanses the brain and shows that there is something in the complex processes that occur when providing IT services. About how you can achieve an understanding of ITIL at the game according to "Formula 1", under habrakat.
Participants in the training are the technical support team for the cars in the Formula 1 championship. The speed of movement of fireballs depends on the correct functioning of all services, which in turn are tied to IT services. The occurrence of incidents on any of the servers, applications or network equipment immediately reduces the speed of the car, which in the future can lead to a loss in the race.
In total in the championship there were 3 races of 25 minutes each. Between races there were 30-minute sessions on changing infrastructure and introducing new services.
Conclusions of one of the participants in the training:
- The fuller the CMDB, the faster and more accurately you can find the cause of the incident. (Configuration Management)
- The correct distribution of roles is very important. And sometimes the transfer of additional authority to Helpdesk can greatly reduce the average time it takes to resolve an incident.
- Maintaining a knowledge base helps Helpdesk resolve many incidents even at the stage of opening an incident. (KnowledgeManagement)
- A real example: the introduction of a monitoring system for $ 30K helped save $ 3-4M at the last stage. Only due to the fact that we guessed about the incident even before its occurrence and met it fully armed. (EventManagement)
- Analysis of the history of incidents and timely response to trends - again helps to avoid many incidents. (ProblemManagement)
- It makes sense to carefully look at the load charts and think about trends. May save in the future. (Capacity Management)
- Proper change planning is important and helpful. But even the smallest mistakes can lead to disastrous consequences. (ChangeManagement)
- Motivated employees who understand their role and know about the strategy - this is one of the most important points that helps to stay afloat in moments when processes are not yet established.
Game participants in practice tested the usefulness of the main processes from ITIL v3. And time flashed unexpectedly quickly. And in general, it was very interesting to watch how adult uncles and aunts gamble and behave in one way or another :) It was clear that any real-world IT process can be broken down into components that correspond to game processes. Moreover, the results of non-decisions made were immediately felt. If in one group the IT manager "slowed down", then this was immediately visible on the result. In another group, the Service Desk made a "small" adjustment of the process - and this gave not a small result.
It should be noted that there was no “game for the sake of the game”, but a game where you could be both inside and outside the process. Thanks to the "here and now" modeling, all the nuances of the actions of each unit were visible. All participants in the training were involved in the process - there were no bored ones. And the task was not easy: with a team of almost strangers to solve difficult problems in constant time pressure, requiring team interaction.
And all participants confirmed that the game is as close as possible to the life and work of IT companies. This is how everything is strewed onto the head of the engineering support service, the management is forced to act in conditions of lack of information and decide whether the employees will cope themselves or urgently need to buy the services of other providers - everything is as it should. No one sat still: everyone rushed between the tables, almost knocking down the operator with the camera.
In addition, the following facts also speak about the interestingness of the training:
- There were only 2 who did not attend 2 free seminars
- For 2 days there was only 1 late and then for 10 minutes
- In smoking rooms, all participants discussed the relationship of IT with business processes, leaving bikes
Here are a few reviews - not a word has been changed in the reviews (we can provide scans of profiles), many of them are written by Habrovites, so if we change anything, they will say.
Menwyy writes : I will summarize my trip to this event. The organization is very nice ... cookies / juices / pizza at the end :). The coach and staff of the training center fellows, everything went without failures and falls. The game was very exciting (although it seemed a bit heavy at first), but I was most pleased with the final result ... in general, I highly recommend everyone who can, to attend this event.
Thanks again to the uz.MUK and coach Ruslan.
mprokopov writes : The workshop is wonderful, many thanks to the organizers.
The game approach to training turned out to be very correct, it very effectively shows in a short time the stages of process maturity (from emergence to management and improvement), the complexity of communications and, in general, the approach to organizing services.
I really liked the seminar. The idea of organizing it as a game deserves special positive feedback; The game helps you quickly grasp the basic aspects and put them into practice. The “demo” version of the course is very well planned and well motivated to complete the full course.
Tkachuk Victoria, Developer, Infopulse Ukraine
Available shows some valuable methods for optimizing the work of IT departments. I would like more theory.
Dmitry Yakhov, Brand Manager, MUK
I liked it very much, theory is one thing, practice is another thing. There was a desire to send employees of the department to such events.
Dmitry Yurchenko, Head of IT at the Trade Company
Tsikaviy format for submitting information. Duzhe corysna, the accuracy of knowledge in practice
Mіonchinsky Evgen, IT Service Manager Infrastructure
SoftServ
Interesting and unusual, especially the form of presentation. Fact, a clear idea of why ITIL is needed.
Henkin Dmitry, Head of IT Prime Bank
A sufficiently informative course to understand what ITIL is and who needs it (professionally). This course can be seen as an introduction to the Foundation course. In my opinion, it would be possible to slightly expand the theoretical part. Organization and support of the course at a fairly high level.
Zhuravlev Alexander, KOMPENTA, Director of IT Department I
liked the course. Very interestingly built interactive. There is an opportunity to participate in the management process, as well as from the operating side. After completing the course, I began to see more transparently the processes within the company.
Epishev Artem, Infopulse Ukraine,
Networking Management
I liked the format of the seminar. I would like more time to pay attention to the theoretical part. Also a little more time for "grinding" people.
Tsymbalyuk Yaroslav, System Administrator, MTI
MrBalu writes : And I was there. And then there was a paid training. There is an opinion that ITIL is serious, complicated and confusing, it is necessary only for very large companies, and the majority copes with everything "on the knee", keeps in mind, and this is normal and convenient.
Not at all.
Following ITIL principles helps first of all the administrator of a company of any size to work calmly, stably, and planned. It's simple.
My topic topic
Here is a small reporting video about what happened.
But for those who are especially interested, there’s a long graphomaniac video where interesting moments (about 1 hour) are cut out of 2 seminars in 2 days (8 hours), and video reviews are attached - also not edited. This is in order to have a general idea of what is happening there and how.
Here we were asked for a live broadcast, but it is impossible to carry out this in these conditions: it is important to hear what anyone is talking about, who makes what decisions, how the process is edited, etc. - In the online broadcast, the process and meaning of the game will not be clear. And the participants themselves ( Menwyy ) write : To be honest, the recording will not give you much, since the whole essence of the training is in the game.
In general, this training is not designed for 4 hours (it was an express course), but for 3 days. Of course, if in just 4 hours the training participants have time to learn a lot and do a lot, then in 3 days a close-knit team creates such a working environment that IT processes are running smoothly.
Those from Khabrovsk who were with us can write their comments in comments. And those who have not been may ask questions.
Links:
About ITIL
About the “Race for Results”
3-day training
MUK-Service - all types of IT repair: warranty, non-warranty repair, sale of spare parts, contract service
