Citizens! Give a chance to support

    My post is a post of the outpouring of positive feelings and emotions, a post of almost declaration of love for one company that pleased me with the quality of support.

    So the story is this.

    Acquired at the end of August in the online store Synology DS411j . I could not get enough. I received aesthetic, moral and other possible (within reasonable limits) types of satisfaction (I ask without obscenities), about which, in fact, I already wrote here on Habré.

    However, a week later, during a power outage in the house, I had to turn on the device again (before that, after the first inclusion, the device worked 24/7). But NAS was not able to turn on the first time. And not from the second. As it turned out , the problem is not new.

    After reading the forum, I decided to write to support, because I didn’t really want to send the device to Kiev under warranty ...

    Then I bring the events in chronological order.

    September 20, day

    I left a request on the company’s website on September 20, filling out forms in Russian.

    September 20, evening

    A message came from the robot that the application was accepted for processing. In Russian.

    September 22, day

    A letter came from support in English (for which, by the way, they apologized), with possible reasons: either a b / c or a motherboard can cause the reason I described. And also asked to write them contact information for sending me by mail a new power supply. They said if this does not help - you need to contact the service center at the place of residence - they will exchange the MP.

    September 22, evening

    Sent details for sending the parcel.

    September 23, day

    They wrote that they sent a parcel that will come to my home within 10 working days.

    September 29th, day. PROFIT !!!

    I received the package, connected to NASu, and everything worked without problems.

    Afterword

    As it turned out, the power supply that came with NAS was released in May 2010. Apparently, the defective party, which was also known in the company. The power supply sent dates back to February 2011. Clearly fresher.

    In a word - the most positive reviews about the support of a wonderful company that produces excellent products. THANKS them a separate THANKS.

    Well, the general conclusion: you do not always need to contact the service center. Start with official support. I have no doubt that under the guarantee they would have done the same to me, but it would have taken much more time, and I would have had to pay for the shipment ...

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