How to return money spent in iStockphoto

    Hello.

    In this post, I will tell you about how you can return wasted money to iStockphoto.
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    I thought for a long time whether it makes sense to spread this information on a hub or not, nevertheless, citizens of the hSSSR have an irresistible craving for a freebie. We are afraid to send parcels from civilized countries, but so far they are not restricting access to paid digital content. I hope that readers of habr will behave as normal civilized people.

    Background


    At the end of last year, I deposited some money into my account at iStockphoto, but at the beginning of this I stopped doing video design without spending the entire amount. Under the terms of the license agreement, unspent credits entered are written off after 1 year. The year is drawing to a close, you need to urgently buy art, but there is no suitable order.

    And then I had an idea - I’ll buy a footage for a hat to my video mafia. After going through several options, I settled on one, and left a few slightly different, but not yet necessary, open tabs.

    Problem


    It was in the morning, in the headache, while logging in, checking the balance - confused the tabs and downloaded the wrong file (it has the same beginning as the one you need, but the meaning is completely different). I was upset - you could download the right one only in low quality (there wouldn’t be enough loans) and that didn’t suit me at all. You can, of course, buy more loans, but it’s a pity hell of a shame - I don’t need the file I paid for at all.

    I decided to write to the author of the file. He responded quickly, but referred to the terms of the license agreement prohibiting file transfers. I advised you to contact support.

    Decision


    Not hoping for a successful solution to the problem, he wrote to support. He described the situation and waited. Usually they answer the next day, but this time about a week has passed. A week later I receive a letter, I pass on the content in brief in my own words:

    No question, download the file in the right quality and tell us - you will return the loans. If you do not have loans, there are two options:
    1. Buy more loans, download the file and contact us for a refund,
    2. Call us, we will help you download the file you need online.
    If none of the options is suitable - unsubscribe, we will send you a Cerificate of Destruction. Sign, send us and we will return the loans to you.


    I didn’t want to talk on the phone, buying loans now, in general, was also inappropriate, I asked for a certificate of destruction. They sent a pdf-file, which I printed, indicated which files I downloaded, the reason for the return of credits and gave a witness to the destruction of the files to sign.

    The next day, loans were already on my balance sheet.

    So if you suddenly accidentally downloaded the wrong file or, for example, the customer did not pay you for your work, you should know that you can return money for these files . Naturally, there must be a good reason for this, each specific case is considered by the support service, and they have the right to refuse. But in my case, everything turned out very cool. It's nice to work with civilized people. I hope that this country will also learn how to provide quality services.

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