Google closely engaged in the customer support service Nexus One

    Of course, everyone remembers how immediately after the release of the Google Nexus One google phone, a wave of complaints fell from the users that could not get adequate answers to numerous questions. For example, those who addressed their problems to the mobile operator T-Mobile were redirected to HTC. Well, there they were sent back to T-Mobile - it's a classic. Google accepts questions only by e-mail and on the forum, while the answers are not published immediately, but after a day or two. Apparently, Google finally (hey heh less than six months) decided that it was time to save their own reputation and the nerves of the owners of Nexus One and began to urgently seek a candidate for the position of project manager for telephone support for Android and Nexus users. Such information was found on the Internet by Digital Inspiration .

    Job responsibilities include organizing and managing the telephone support service for Android and Nexus One users. It is still unknown whether Google will solve this problem internally or will attract an external call center. Google spokeswoman Katy Watson declined to comment on the company's plans, but noted that Google is ready to go to change approaches to the service in accordance with customer needs. “We try to pay attention to all issues as quickly as we can, we are a flexible company and are ready to change internal processes and tools, if necessary to optimize customer support,” she said in an email. Finding herself completely unprepared to receive calls from dissatisfied customers, the company decided to become active at least on the forum. So,

    via pcworld.com

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