December 3, 2009 at 22:36100 reviews on Yota (November)
I present to your attention 100 user opinions about Yota from the archive of the Yota. People's confidence index ”for November 2009.
Users vote on a scale of -10, -5, -1, +1, +5, +10 in several categories with the ability to leave a comment. In parentheses I publish the user rating.
In the past series: October
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1) Services are not provided in full, but as it comes to the monthly fee, they immediately drop SMS with information that you need to pay !!! WHERE promised 10 megabits ??? You dear Yota do not care, do I have money to pay? so why should I care that you have hardware problems, etc. I paid so kindly provide me with full services for which I paid !!! St. Petersburg, Primorsky district. (-10)
2) Disgusting call quality. With excellent signal quality, the access speed does not exceed 70K and decreases every day. Geographically - Tula metro. HTC Max 4g. (-5)
3) The overall impression is rather in the red. Firstly, yes sometimes the torrent is loaded at a speed of up to megabits, but more often within 128-512 kbps. Constant breaks in communication, while YotaAksess shows that it works, but nothing is loaded, it lasts up to five minutes, then the connection appears again. Pings ... It’s impossible to play any online games, KSS, CODs, or anything at all, you can safely forget, otherwise your nerves will just be gone ... Calls to tech support have given nothing but the standard “blah blah blah blah we work , kick the engineers, you forgive us for God's sake. " Although no, a miracle happened once, and, after a call, the Internet began to work at 4-5 megabits. But happiness lasted exactly four days. (-5)
4) At the end, a real provider appeared in Krasnodar that will force local providers to move and begin to provide quality service. (+5)
5) it is clear that the company is developing, it does not stand still. For those who are behind KAD and MKAD, a real competitor to local providers, forcing them to reduce tariffs. (+5)
6) a strange testing policy ... couldn’t it be possible to carry out the simplest logical calculation for the fact that people will flood an iota under the "yoke" of yut ... not prepared (-1)
7) Excellent PR, excellent presentation of the company !!! (+5)
8) Krasnodar. The impression is extremely positive. Let there be small problems with speed with communication, but a test for that and a test. (+10)
9) Finally, a real alternative in Sochi. The speed in most cases to "indecent" is high (personally verified up to 8Mbps). Unlimited tariff plans at such speeds and mobility: a huge step forward for the Sochi market - other providers have something to think about ... (+10)
10) in 5 years they will kill most of the small provs and turn them into a “home phone” (+5)
11 ) Very unpleasant ... hooked on this miracle at the very beginning of its appearance. I was glad and satisfied (speed, price and quality, coverage of Moscow). Now the speed has completely dropped ... I often have to return to the stream. (Now, IMHO, the price does not match the quality) ... To see such an attitude towards customers ... first we will attract with beauty, and then we will give a damn. (-5)
12) Peter. The coverage is very striped, the signal level at a distance of half a meter can vary greatly. The speed is decent, but apparently depends on the position of the stars in the sky. It works stupidly - at a signal level of 12 dB (2 "sticks") it can disconnect and start reconnecting. And very often! maximum hour works stably, then falls off. On average, it turns off every 5-20 minutes. I regret that I bought it. (-5)
13) since spring, the communication quality has not improved, the maximum speed is 1.5 Mbps (-5)
14) ALL COOL !!! I wish the rest of PATIENCE and again patience! Free TESTING has been announced, they don’t take money from us. Krasnodar! The second day of the test, the flight is normal. (+10)
15) This is a miracle! Through the air - everywhere, as before by wire. And I remember the days of the daylap, I have something to compare with. All your problems with loading stations now, it’s such a tough thing to wipe out compared to a hundred other attempts to simply access the network through a modem pool. (+10)
16) Improvements in coverage area are constantly visible. Speed does not count - this is another question. (+10)
17) Doesn’t catch either at work on Krasnobogatyrskaya or at home on Pogonny proezd. For the idea of (-1)
18) Unsatisfactory even for the city, it’s better not to talk about the region at all (-10)
19) Caught almost everywhere I it was necessary to. But in the place where I constantly need the Internet (Energeticheskaya St., 10), it doesn’t matter. this significantly reduces the impression (1)
20) The signal is weak, they would turn on the BS which is closer to me, and then when they
turn on they do not know (1) 21) The BSKs are low-power. Standing nearby, but the signal is bad. On the outskirts of Krasnodar, there’s finally no signal (-10)
22) I live on the NMR right between 2 BSs, if I go to another room with a bad connection =) (+10)
23) The border of the coverage area approached my house at 500 m (and before it was only fishing at a department store of 850 m). I think in a week I will see him - the Internet! (+10)
24) all the same, so far the coverage is poor, but in my region of the Russian and 40 Years of Victory I don’t catch anything at all, but we will expect that everything will be fine, so a slight minus (-1)
25) The coverage leaves so far if he wants the best, let’s hope that dashing misfortune has begun (Sochi). We are waiting for the start of commercial operation. (+5)
26) Krasnodar. In most places where I am, the signal quality is either average or good. I work without antennas. Everything suits me. I would like more equal coverage around the city and coverage along the edge, I hope it will be. (+10)
27) an unexplained anomalous spot in the coverage area ... in my house uranium chtoli produce ... the whole area is flooded, but my "little house" has not touched, I do not buy an iota before turning on the BS next. (-5)
28) I am in a sure coverage area (according to the coverage map) 40 Years of Victory 35/2 (windows face north) But the signal level is minimal. (-5)
29) Disgusting, it is suppressed literally by everyone and everywhere. The feeling is that on the street the wind blows the signal, and in the room it falls powerlessly by hitting the window. (+1)
30) usually 2-3 divisions. the main thing is not to sit in the basement (+5)
31) just great “communication quality” ... “excellent” with 11% packet loss ... and there are no real numbers in the contract regarding the standards and requirements for Internet technical specifications (-10)
32 ) The speed jumps very much. all month the speed did not rise above 2mbits. (-5)
33) I live in Krasnodar on the Chekists. The house on the opposite, on which the base station stands, the signal is confident and the speed always floats maximum 3.2Mbps (+5)
34) Krasnodar. In most places where I am, the signal quality is either average or good. I work without antennas. (+10)
35) Generally good, but coverage is not yet complete (Sochi). Commercial operation has not yet begun - we advance +5. (+5)
36) In Krasnodar, it doesn’t catch well everywhere !!! In Mr. Pashkovsky, the signal level is poor or average. (-1)
37) For some reason, different quality when working in one place on a USB modem and built-in intel (+5)
38) Catches. If here about it. But for some reason, recently it began to break frequently (+1)
39) with excellent signal reception, the speed does not exceed 1 Mbps (-10)
40) The bandwidth of the channel has fallen sharply about the declared speeds we are no longer talking. Apparently a sharp increase in clientele has gone. Further I think it will be even worse. (-5)
41) The download speed at best is 15 kilobytes per second. (-5)
42) Sometimes it pleases, an hour, a maximum of five, then again becomes a modem. The old one, 56K (-5)
43) Krasnodar. Let small problems with speed so far, but test for that and test. For surfing, 1 Mbps is enough, but I hope that the restriction will be removed. (+10)
44) 30kbs is not quite what I expected (-10)
45) Against the background of other providers in Sochi, there is clear leadership (given tariff plans). Let's see what happens when the network really loads. (+10)
46) 3 sticks. The network time is 12 hours 10 minutes, the maximum speed per session is 0.8 Mbps. sad (((-5)
47) The jump is very decent for my countryside, but the return is only 5 kilobytes! This is very small (+5)
49) Oh. Expected honestly much more. The average speed in places of my greatest use is above 100Kb / s. at rush hour and even lower. Rarely rises to 300Kb / s. Energy 10 and Brick 33/5 (-5)
50) 5 Mbps, wherever I went. UTK ftopku. (+5)
51) At first, with good coverage there was poor speed, but for a week now everything has been working fast. Yota is fixed! (+5)
52) They explained very clearly how to join the Yota network testing in Sochi (+5)
53) I couldn’t get information about QoS anywhere, if it exists at all, it would be nice to tell users about it (-5)
54) I contacted twice to technical support, the first time upon the fact of a long (more than 2 days) crediting of funds to the account - I received an answer that the problem is associated with a large amount of processed information, and below the addendum "this message is generated automatically." The second time I contacted due to the lack of communication when the signal quality was “bad” - “average”, and there were no such problems before, the answer was that the indicated signal quality does not mean anything, the signal level should be 10dB. Conclusion: NEUD! and nail them in the lid. (-10)
55) Moscow, I use 1 day. I can not replenish my account at the rate of Day. The instructions do not match the appearance of your personal account. A phone call is an automatic answer to questions posed in advance. Support letter - response within 5 days. After 3 hours, the paid Internet will end - and what to do? (-5)
56) I called twice, and besides a long wait on the phone, there are no complaints. Normal tech support. (+1)
57) I’m calling them on the phone, and the operator’s girl tells me: “I'm sorry, but I can’t connect you to those.” support. (-5)
58) Explained over the phone how to connect Yota to MacBookPro quickly and without too much trouble! Thanks! (+10)
59) This is moral support, not technical. The BS launch dates on OSCAR do not even give approximately. (-5)
60) Sometimes I get the feeling that some students work there, who themselves just started to understand the networks. No offense. I hope that everything will change in the future, but now it does not matter. (-5)
61) They answer for a very long time, messages in LiveJournal are ignored when they are uncomfortable to answer, and when calling to TP at tel. 8-800 ... the girl didn’t help with anything, although the question was clear - when you activate the modem, almost a day has passed since the application was submitted. In response - wait and that's it. (-5)
62) Technical support probably does not exist, at first there was an autoinformer with the words "Sorry in Moscow and the Moscow region now technical work is underway, sorry for the inconvenience," etc. and hung up. This has been observed for 2 months. Now, just do not get through to them !!! (-10)
63) Technical support response - we know, we are working, only 2 months have passed, and things are still there ... (-10)
64) it’s very expensive because you could buy a beeline and pay much less (-10)
65) 900 rubles is expensive for a speed of 5 megabits, which can be seen only in the morning ... (+1)
66) if there is no speed, you don’t pay for what. (-1)
67) Despite the difficulty of activation - Iota Day, this is a concern for a huge number of people who need an Internet from time to time. (+10)
68) Mobility is an advantage worth the extra cost. Therefore, the price is 900 rubles / month. absolutely acceptable. But! Again - the declared speed is different from the actual. (+5)
69) I want to download torrents. For this I do not mind 900 rubles. in month And if you don’t download torrents, then a) this is no longer unlimited (!) B) for everything else (mail, ICQ, forums) 900 rubles. in month it is expensive! (-5)
70) to pay only for Internet radio 900 r is insanity, provided that neither play, watch streaming video, nor shake normally. And the radio listens pretty well for free from a regular receiver. (-10)
71) It is not clear why at the rate of “50 r per day” you cannot stretch funds for a while. For example, after paying 10 days, I can use them not one after another, but when it is more convenient for me. (+1)
72) With the quality that is very expensive now. But unfortunately, this is now better than beeline modems.
Although I like the availability of a tariff for one day. 50 rubles on the Internet during the day on your laptop - this is very convenient. no need to look for any Internet cafes, where only an hour is much more expensive (-1)
73) The company has just begun its work and is already indifferent to customers ... (-5)
74) attentive service, there was a problem with a whistle, changed without problems (+5)
75) Well, here you definitely need to wait for the maximum coverage of the city, but yota wants to be a subscriber become everyone? because they are satisfied with the price and type of connection, etc. (+5)
76) I think that in our telematic services market everywhere this attitude towards the client is - and basically even worse (+10)
77) Interest-free payments in terminals and ATMs! (+5)
78) have not yet felt. Introducing the construction company, I would like to know about the possibility of installing a WiMAX base station near the construction site in order to receive a better signal. (-1)
79) in principle, their policies are justified, while they are fighting not for quality but for space (+5)
80) Orientation? I think it should be to improve the service, and not in posters throughout the city ... (-1)
81) I only need a whistle. and I’m looking at the site - there are eggs, routers, and a telephone ... (+5)
82) Enough for comfortable use! (+10)
83) in my opinion there are enough devices. as far as I remember, the absence of devices in the PCMCI form factor is dictated by the fact that the majority of laptop users today simply don’t know about such a slot ... (+10)
84) I ask you to release a premium-class usb modem with protection against overheating - and sometimes a Chinese Samsung, sometimes , can serve as a boiler. I also ask for a portable modem for Iphone, - having released such a thing, you will immediately go to the international market)) (+1)
85) There is a modem and okay. I consider a laptop with wimax an unnecessary thing today. Perhaps in the future it will be more in priority, but not now. (+1)
86) Just one kind of USB modems, with moving parts, which is not impressive. Too expensive line of Wimax routers with functions necessary only for enterprises. The lack of wimax-routers for home use without unnecessary frills (ip-telephony, wifi, etc. - I would like only Wimax-Ethernet routers to appear). (-5)
87) Hedgehog is super veschchch, but dear, stsuko hedgehog turned out. (+1)
88) Still, the WiMAX router is very expensive (((+1)
89) I bought myself a new NC10, put win7 for the sake of experiment. What was my surprise that everything worked perfectly and the drivers for yota stood up as native! ( 10)
90) I chose Samsung certainly not for the love of the brand))) there was no choice ((-10)
91) the test period, I understand that ... But as if January is still approaching, and no improvement is visible. (-1)
92) The farther into the forest, the greater the disappointment from eta. In Moscow (Mytishchi Fair) commercial operation began in June 2009. And in the same month, problems began. Bottom line: today we do not use yota from August and do not pay. Solid negative. I agree with the worst estimates of the work of the office expressed here and not only here. DISAPPOINTMENT. This happens with them EVERYWHERE! From the beginning, everything is OK, after a few days pi *** ec. If someone initiates a lawsuit against them, I think we will win. Very many nae ** whether! (-10)
93) Advertising is ahead of opportunities. It seems everything is nothing, but annoying. (+1)
94) The main commitment is to provide quality internet access services. Unfortunately, it is not executed. Maybe it’s only in Moscow ... (-10)
95) so far no obligations, a beta test ... +1 is a type of credit of trust)) (+1)
96) No, not about these guys. We will put new BS in a month. Better then say nothing, than reassure. (-10)
97) Obligations are in principle fulfilled, even promises are generally fulfilled. Which already compares favorably with local orders. :) Of course there are some narrow points, not without them. But in general, ice so far. (+5)
98) They promise space in December, we argue until the new year that it appears? (-10)
99) Krasnodar. In most places where I am, the signal quality is either average or good. I work without antennas. Everything suits me. I would like more equal coverage around the city and coverage along the edge, I hope it will be. (+10)
100) Doesn't catch in the room. When you go in the car, it constantly reconnects, apparently slowly looking for the nearest BSK. In general, horror, to be honest, where it should catch on the map, it does not catch (-5)
November 2009
Total votes: 6902
Total comments. 951
In the analytics section of the Yota. National Confidence Index ”can be found with all the reviews for each nomination for the past quarter.
Custom picture of November: Go-go, Krasnodar.
An open test in Krasnodar will definitely go down in history. Against the background of the continued sluggish struggle of users of other cities for improving the quality of services, the inhabitants of the sunny city broke all activity records, setting the majority of BSs (base stations) in the city to zero in a week. The positive fanaticism of the local population can be conveyed by quoting the already known passage:
“Respect to the Yotovites for that fun mess that they made in Krasnodar! I have not seen this since the time of FIDO and packet BBSok. People run away from work to fasten a colander to a stool, and a stool to a balcony. People looked up from the TV sets and remembered that they had a mosk and began to design antennas, USB extension cords and rewrite firmware for routers! The “whistles” were sold out in 2 days, I had to “REACH” the whistle through the “store director”. We recalled the word "deficit". There are signs hanging on the doors of the shops. There are no and will not be. Absolutely. We don’t know where there is “(almost“ no pants “)) Some fly to Moscow for modems! Zombies walk around the city with happy smiles of idiots - they had 7 megabits per second tonight! I heard the words “decibels” and “signal / noise” (!) From the lips of a blonde. Children discuss not new “Mazda-3” and not moronic imported cartoons,
Even if the Internet does not work at all, for one thing THANKS YOU BIG !!! Maybe there will be less morons in our city / country / world. ” ( link )
Sincerely,
I.V.
Users vote on a scale of -10, -5, -1, +1, +5, +10 in several categories with the ability to leave a comment. In parentheses I publish the user rating.
In the past series: October
Spelling and punctuation saved.
General impression
1) Services are not provided in full, but as it comes to the monthly fee, they immediately drop SMS with information that you need to pay !!! WHERE promised 10 megabits ??? You dear Yota do not care, do I have money to pay? so why should I care that you have hardware problems, etc. I paid so kindly provide me with full services for which I paid !!! St. Petersburg, Primorsky district. (-10)
2) Disgusting call quality. With excellent signal quality, the access speed does not exceed 70K and decreases every day. Geographically - Tula metro. HTC Max 4g. (-5)
3) The overall impression is rather in the red. Firstly, yes sometimes the torrent is loaded at a speed of up to megabits, but more often within 128-512 kbps. Constant breaks in communication, while YotaAksess shows that it works, but nothing is loaded, it lasts up to five minutes, then the connection appears again. Pings ... It’s impossible to play any online games, KSS, CODs, or anything at all, you can safely forget, otherwise your nerves will just be gone ... Calls to tech support have given nothing but the standard “blah blah blah blah we work , kick the engineers, you forgive us for God's sake. " Although no, a miracle happened once, and, after a call, the Internet began to work at 4-5 megabits. But happiness lasted exactly four days. (-5)
4) At the end, a real provider appeared in Krasnodar that will force local providers to move and begin to provide quality service. (+5)
5) it is clear that the company is developing, it does not stand still. For those who are behind KAD and MKAD, a real competitor to local providers, forcing them to reduce tariffs. (+5)
6) a strange testing policy ... couldn’t it be possible to carry out the simplest logical calculation for the fact that people will flood an iota under the "yoke" of yut ... not prepared (-1)
7) Excellent PR, excellent presentation of the company !!! (+5)
8) Krasnodar. The impression is extremely positive. Let there be small problems with speed with communication, but a test for that and a test. (+10)
9) Finally, a real alternative in Sochi. The speed in most cases to "indecent" is high (personally verified up to 8Mbps). Unlimited tariff plans at such speeds and mobility: a huge step forward for the Sochi market - other providers have something to think about ... (+10)
10) in 5 years they will kill most of the small provs and turn them into a “home phone” (+5)
11 ) Very unpleasant ... hooked on this miracle at the very beginning of its appearance. I was glad and satisfied (speed, price and quality, coverage of Moscow). Now the speed has completely dropped ... I often have to return to the stream. (Now, IMHO, the price does not match the quality) ... To see such an attitude towards customers ... first we will attract with beauty, and then we will give a damn. (-5)
12) Peter. The coverage is very striped, the signal level at a distance of half a meter can vary greatly. The speed is decent, but apparently depends on the position of the stars in the sky. It works stupidly - at a signal level of 12 dB (2 "sticks") it can disconnect and start reconnecting. And very often! maximum hour works stably, then falls off. On average, it turns off every 5-20 minutes. I regret that I bought it. (-5)
13) since spring, the communication quality has not improved, the maximum speed is 1.5 Mbps (-5)
14) ALL COOL !!! I wish the rest of PATIENCE and again patience! Free TESTING has been announced, they don’t take money from us. Krasnodar! The second day of the test, the flight is normal. (+10)
15) This is a miracle! Through the air - everywhere, as before by wire. And I remember the days of the daylap, I have something to compare with. All your problems with loading stations now, it’s such a tough thing to wipe out compared to a hundred other attempts to simply access the network through a modem pool. (+10)
Coverage area
16) Improvements in coverage area are constantly visible. Speed does not count - this is another question. (+10)
17) Doesn’t catch either at work on Krasnobogatyrskaya or at home on Pogonny proezd. For the idea of (-1)
18) Unsatisfactory even for the city, it’s better not to talk about the region at all (-10)
19) Caught almost everywhere I it was necessary to. But in the place where I constantly need the Internet (Energeticheskaya St., 10), it doesn’t matter. this significantly reduces the impression (1)
20) The signal is weak, they would turn on the BS which is closer to me, and then when they
turn on they do not know (1) 21) The BSKs are low-power. Standing nearby, but the signal is bad. On the outskirts of Krasnodar, there’s finally no signal (-10)
22) I live on the NMR right between 2 BSs, if I go to another room with a bad connection =) (+10)
23) The border of the coverage area approached my house at 500 m (and before it was only fishing at a department store of 850 m). I think in a week I will see him - the Internet! (+10)
24) all the same, so far the coverage is poor, but in my region of the Russian and 40 Years of Victory I don’t catch anything at all, but we will expect that everything will be fine, so a slight minus (-1)
25) The coverage leaves so far if he wants the best, let’s hope that dashing misfortune has begun (Sochi). We are waiting for the start of commercial operation. (+5)
26) Krasnodar. In most places where I am, the signal quality is either average or good. I work without antennas. Everything suits me. I would like more equal coverage around the city and coverage along the edge, I hope it will be. (+10)
27) an unexplained anomalous spot in the coverage area ... in my house uranium chtoli produce ... the whole area is flooded, but my "little house" has not touched, I do not buy an iota before turning on the BS next. (-5)
Signal quality
28) I am in a sure coverage area (according to the coverage map) 40 Years of Victory 35/2 (windows face north) But the signal level is minimal. (-5)
29) Disgusting, it is suppressed literally by everyone and everywhere. The feeling is that on the street the wind blows the signal, and in the room it falls powerlessly by hitting the window. (+1)
30) usually 2-3 divisions. the main thing is not to sit in the basement (+5)
31) just great “communication quality” ... “excellent” with 11% packet loss ... and there are no real numbers in the contract regarding the standards and requirements for Internet technical specifications (-10)
32 ) The speed jumps very much. all month the speed did not rise above 2mbits. (-5)
33) I live in Krasnodar on the Chekists. The house on the opposite, on which the base station stands, the signal is confident and the speed always floats maximum 3.2Mbps (+5)
34) Krasnodar. In most places where I am, the signal quality is either average or good. I work without antennas. (+10)
35) Generally good, but coverage is not yet complete (Sochi). Commercial operation has not yet begun - we advance +5. (+5)
36) In Krasnodar, it doesn’t catch well everywhere !!! In Mr. Pashkovsky, the signal level is poor or average. (-1)
37) For some reason, different quality when working in one place on a USB modem and built-in intel (+5)
38) Catches. If here about it. But for some reason, recently it began to break frequently (+1)
39) with excellent signal reception, the speed does not exceed 1 Mbps (-10)
Work speed
40) The bandwidth of the channel has fallen sharply about the declared speeds we are no longer talking. Apparently a sharp increase in clientele has gone. Further I think it will be even worse. (-5)
41) The download speed at best is 15 kilobytes per second. (-5)
42) Sometimes it pleases, an hour, a maximum of five, then again becomes a modem. The old one, 56K (-5)
43) Krasnodar. Let small problems with speed so far, but test for that and test. For surfing, 1 Mbps is enough, but I hope that the restriction will be removed. (+10)
44) 30kbs is not quite what I expected (-10)
45) Against the background of other providers in Sochi, there is clear leadership (given tariff plans). Let's see what happens when the network really loads. (+10)
46) 3 sticks. The network time is 12 hours 10 minutes, the maximum speed per session is 0.8 Mbps. sad (((-5)
47) The jump is very decent for my countryside, but the return is only 5 kilobytes! This is very small (+5)
49) Oh. Expected honestly much more. The average speed in places of my greatest use is above 100Kb / s. at rush hour and even lower. Rarely rises to 300Kb / s. Energy 10 and Brick 33/5 (-5)
50) 5 Mbps, wherever I went. UTK ftopku. (+5)
51) At first, with good coverage there was poor speed, but for a week now everything has been working fast. Yota is fixed! (+5)
Tech support
52) They explained very clearly how to join the Yota network testing in Sochi (+5)
53) I couldn’t get information about QoS anywhere, if it exists at all, it would be nice to tell users about it (-5)
54) I contacted twice to technical support, the first time upon the fact of a long (more than 2 days) crediting of funds to the account - I received an answer that the problem is associated with a large amount of processed information, and below the addendum "this message is generated automatically." The second time I contacted due to the lack of communication when the signal quality was “bad” - “average”, and there were no such problems before, the answer was that the indicated signal quality does not mean anything, the signal level should be 10dB. Conclusion: NEUD! and nail them in the lid. (-10)
55) Moscow, I use 1 day. I can not replenish my account at the rate of Day. The instructions do not match the appearance of your personal account. A phone call is an automatic answer to questions posed in advance. Support letter - response within 5 days. After 3 hours, the paid Internet will end - and what to do? (-5)
56) I called twice, and besides a long wait on the phone, there are no complaints. Normal tech support. (+1)
57) I’m calling them on the phone, and the operator’s girl tells me: “I'm sorry, but I can’t connect you to those.” support. (-5)
58) Explained over the phone how to connect Yota to MacBookPro quickly and without too much trouble! Thanks! (+10)
59) This is moral support, not technical. The BS launch dates on OSCAR do not even give approximately. (-5)
60) Sometimes I get the feeling that some students work there, who themselves just started to understand the networks. No offense. I hope that everything will change in the future, but now it does not matter. (-5)
61) They answer for a very long time, messages in LiveJournal are ignored when they are uncomfortable to answer, and when calling to TP at tel. 8-800 ... the girl didn’t help with anything, although the question was clear - when you activate the modem, almost a day has passed since the application was submitted. In response - wait and that's it. (-5)
62) Technical support probably does not exist, at first there was an autoinformer with the words "Sorry in Moscow and the Moscow region now technical work is underway, sorry for the inconvenience," etc. and hung up. This has been observed for 2 months. Now, just do not get through to them !!! (-10)
63) Technical support response - we know, we are working, only 2 months have passed, and things are still there ... (-10)
Tariff Policy
64) it’s very expensive because you could buy a beeline and pay much less (-10)
65) 900 rubles is expensive for a speed of 5 megabits, which can be seen only in the morning ... (+1)
66) if there is no speed, you don’t pay for what. (-1)
67) Despite the difficulty of activation - Iota Day, this is a concern for a huge number of people who need an Internet from time to time. (+10)
68) Mobility is an advantage worth the extra cost. Therefore, the price is 900 rubles / month. absolutely acceptable. But! Again - the declared speed is different from the actual. (+5)
69) I want to download torrents. For this I do not mind 900 rubles. in month And if you don’t download torrents, then a) this is no longer unlimited (!) B) for everything else (mail, ICQ, forums) 900 rubles. in month it is expensive! (-5)
70) to pay only for Internet radio 900 r is insanity, provided that neither play, watch streaming video, nor shake normally. And the radio listens pretty well for free from a regular receiver. (-10)
71) It is not clear why at the rate of “50 r per day” you cannot stretch funds for a while. For example, after paying 10 days, I can use them not one after another, but when it is more convenient for me. (+1)
72) With the quality that is very expensive now. But unfortunately, this is now better than beeline modems.
Although I like the availability of a tariff for one day. 50 rubles on the Internet during the day on your laptop - this is very convenient. no need to look for any Internet cafes, where only an hour is much more expensive (-1)
Customer focus
73) The company has just begun its work and is already indifferent to customers ... (-5)
74) attentive service, there was a problem with a whistle, changed without problems (+5)
75) Well, here you definitely need to wait for the maximum coverage of the city, but yota wants to be a subscriber become everyone? because they are satisfied with the price and type of connection, etc. (+5)
76) I think that in our telematic services market everywhere this attitude towards the client is - and basically even worse (+10)
77) Interest-free payments in terminals and ATMs! (+5)
78) have not yet felt. Introducing the construction company, I would like to know about the possibility of installing a WiMAX base station near the construction site in order to receive a better signal. (-1)
79) in principle, their policies are justified, while they are fighting not for quality but for space (+5)
80) Orientation? I think it should be to improve the service, and not in posters throughout the city ... (-1)
Line of devices
81) I only need a whistle. and I’m looking at the site - there are eggs, routers, and a telephone ... (+5)
82) Enough for comfortable use! (+10)
83) in my opinion there are enough devices. as far as I remember, the absence of devices in the PCMCI form factor is dictated by the fact that the majority of laptop users today simply don’t know about such a slot ... (+10)
84) I ask you to release a premium-class usb modem with protection against overheating - and sometimes a Chinese Samsung, sometimes , can serve as a boiler. I also ask for a portable modem for Iphone, - having released such a thing, you will immediately go to the international market)) (+1)
85) There is a modem and okay. I consider a laptop with wimax an unnecessary thing today. Perhaps in the future it will be more in priority, but not now. (+1)
86) Just one kind of USB modems, with moving parts, which is not impressive. Too expensive line of Wimax routers with functions necessary only for enterprises. The lack of wimax-routers for home use without unnecessary frills (ip-telephony, wifi, etc. - I would like only Wimax-Ethernet routers to appear). (-5)
87) Hedgehog is super veschchch, but dear, stsuko hedgehog turned out. (+1)
88) Still, the WiMAX router is very expensive (((+1)
89) I bought myself a new NC10, put win7 for the sake of experiment. What was my surprise that everything worked perfectly and the drivers for yota stood up as native! ( 10)
90) I chose Samsung certainly not for the love of the brand))) there was no choice ((-10)
Execution of obligations
91) the test period, I understand that ... But as if January is still approaching, and no improvement is visible. (-1)
92) The farther into the forest, the greater the disappointment from eta. In Moscow (Mytishchi Fair) commercial operation began in June 2009. And in the same month, problems began. Bottom line: today we do not use yota from August and do not pay. Solid negative. I agree with the worst estimates of the work of the office expressed here and not only here. DISAPPOINTMENT. This happens with them EVERYWHERE! From the beginning, everything is OK, after a few days pi *** ec. If someone initiates a lawsuit against them, I think we will win. Very many nae ** whether! (-10)
93) Advertising is ahead of opportunities. It seems everything is nothing, but annoying. (+1)
94) The main commitment is to provide quality internet access services. Unfortunately, it is not executed. Maybe it’s only in Moscow ... (-10)
95) so far no obligations, a beta test ... +1 is a type of credit of trust)) (+1)
96) No, not about these guys. We will put new BS in a month. Better then say nothing, than reassure. (-10)
97) Obligations are in principle fulfilled, even promises are generally fulfilled. Which already compares favorably with local orders. :) Of course there are some narrow points, not without them. But in general, ice so far. (+5)
98) They promise space in December, we argue until the new year that it appears? (-10)
99) Krasnodar. In most places where I am, the signal quality is either average or good. I work without antennas. Everything suits me. I would like more equal coverage around the city and coverage along the edge, I hope it will be. (+10)
100) Doesn't catch in the room. When you go in the car, it constantly reconnects, apparently slowly looking for the nearest BSK. In general, horror, to be honest, where it should catch on the map, it does not catch (-5)
November 2009
Total votes: 6902
Total comments. 951
In the analytics section of the Yota. National Confidence Index ”can be found with all the reviews for each nomination for the past quarter.
Custom picture of November: Go-go, Krasnodar.
An open test in Krasnodar will definitely go down in history. Against the background of the continued sluggish struggle of users of other cities for improving the quality of services, the inhabitants of the sunny city broke all activity records, setting the majority of BSs (base stations) in the city to zero in a week. The positive fanaticism of the local population can be conveyed by quoting the already known passage:
“Respect to the Yotovites for that fun mess that they made in Krasnodar! I have not seen this since the time of FIDO and packet BBSok. People run away from work to fasten a colander to a stool, and a stool to a balcony. People looked up from the TV sets and remembered that they had a mosk and began to design antennas, USB extension cords and rewrite firmware for routers! The “whistles” were sold out in 2 days, I had to “REACH” the whistle through the “store director”. We recalled the word "deficit". There are signs hanging on the doors of the shops. There are no and will not be. Absolutely. We don’t know where there is “(almost“ no pants “)) Some fly to Moscow for modems! Zombies walk around the city with happy smiles of idiots - they had 7 megabits per second tonight! I heard the words “decibels” and “signal / noise” (!) From the lips of a blonde. Children discuss not new “Mazda-3” and not moronic imported cartoons,
Even if the Internet does not work at all, for one thing THANKS YOU BIG !!! Maybe there will be less morons in our city / country / world. ” ( link )
Sincerely,
I.V.