October 15, 2009 at 7:17 Another ray of hate
Recently, it has been popular to tell the truth about your favorite providers. I’ll also tell you a few words about the great Ukrainian monopolist - the Volia operator. They started from Kiev, now, by buying out local providers and operators, they operate in Lviv, Chernivtsi, Vinnitsa, and Alchevsk, and there are many more.
“Volya” represents a lot of everything and everything - from television to high-speed Internet and collocation. Like all regular providers, it offers limit and unlimited packages.
But with big reservations.
The so-called “consumption profiles” hang on the main page of the site. Limited packages priced up to 150 hryvnias for the maximum amount of traffic - up to 80 gigabytes. The declared speed is unlimited. Unlimited packages are also hidden deep inside, in the form of inconspicuous pdfs - at the cost of up to 100 hryvnias for a maximum speed of 1 Mbps. (The prices are given for individuals. For legal entities, everything is much more expensive and confusing).
It would seem that everything is clear and clear. But!
The provider constantly artificially forces users to work with tariff packages. My monthly consumption, for example, is about 50 GB. In order to provide myself with the necessary traffic, I must either pay 150 hryvnias for an 80GB package (a smaller package offers only 30 GB for 100 hryvnias) or use unlimited for 100 hryvnias. But, at unlimited, traffic is constantly being cut to me, artificially driving “to slow gateways”. The declared speed, up to 1 Mbit, can be obtained only at night. From 11 pm to 10 am.
Attempts to find out the provider in what the matter stumbles upon the wall of debility of "technical staff". This is if during the day you can even get through (ICQ and email are fundamentally not supported for regular subscribers). Or constant beeps, or constant jingle. The record of waiting on the line is 48 minutes, until they told me: “Hello. We are glad. What do you need? ”
Excerpts from conversations with technical support (which consists entirely of girls, strong blonde, to get to a more or less competent engineer you need to spend a lot of nerve cells):
- Your torrent cuts everything.
- It cannot cut, because it is configured according to your own recommendations and the speed is forcibly reduced to 32 kb / s.
- Your updates are swinging, clogging the channel.
- Updates are not issued every day and their weight is not gigabytes to clog the channel. In addition, I have disabled the automatic update of Windows.
- Then you have a firewall.
- Yes, I have a firewall, but I can configure it and it is not configured to reduce speed in a strictly defined time period.
- Then you work with "slow" sites.
- In the global Internet, all sites cannot simultaneously be under peak load, failures can constantly occur on the trunk lines, and the same google.com does not go on schedule to a narrow channel.
“So you have a leech on your channel."
- Your experts did a check a week ago - once. According to the legislation of Ukraine, the seller of services is responsible for the safety of communication lines and protecting them from outside interference. In this case, you are two.
- What are you calling at all? You scored the whole channel for us.
- I bought unlimited Internet, with access speeds of up to 1 Mb. Can I find out the reason that in the afternoon the speed constantly drops to 512 kb / s, and on weekends and generally to 256 kb / s. Are you forcibly limiting the speed or do you have old equipment and narrow channels that cannot ban everyone?
- Not! You download it, go to slow sites, use antivirus ...
This is all from the ordinary. From recent. The Internet is gone. I’ve called for two days, I’ve called on the third.
- No Internet. The third day already.
- You ...
- I interrupt. I have no viruses on my machine. I have correctly configured all applications. I overloaded the modem. I let the modem stand stupidly for half an hour, suggesting that it was suddenly overheated by a directed heat beam. My banal “Online” light does not light up, which directly indicates a problem on the line.
- (Sadly). Address? A. Yes. You had a break there, the team was busy - today they will probably do it.
- Thanks.
That was Thursday. There was no Internet on Monday. I called all day, on Tuesday I called.
- I left a request to check the line, five days passed. The Internet never appeared. And the problems are on the line and not on my local machine.
- (Stunned) Address? A. Yes. The brigade was on Friday. All repaired. You had a gap on the line leading to the house.
- (B%? No. В%; No.%; No.;%: No. !!!). I am embarrassed to ask - what prevented me by repairing the line to check the availability of the Internet for subscribers?
- It's all locally in your apartment. Tomorrow we will send the master to you. When is it convenient? From 12 to 15? Well, the master will come at this time.
Attempts to explain that I do not have cable-gnawing individuals at home, no one has recently changed the baseboard, etc., actions on the all-knowing operator girl did not take place.
Okay, I took leave from work. I'm waiting. 15-00. 16-30. 17-20. There is no one. At 18-00 a boy came with a detector. And let's make me push the furniture and show the entry / exit points. I walked for half an hour. Bottom line - you are all right. I’ll leave a request for tomorrow, let them check the line for risers.
As a result, more than a week passes. He spat, wrote a letter to the director. At the same time, he scared me with a copy to the Consumer Rights Protection Service.
The next day, oh miracle! There is internet. It turns out that the amplifier burned out in the next entrance. They came, checked, apologized.
A simple thought crept in: “Until you write a magic pussy to your bosses, intimidated by complaints to all the controlling authorities, will no one even start to do nichrome?”
About trifles, such as roll-over ping (it happens 2k-2,5k to banal Google), inexplicable packet loss and just a temporary loss of communication, I will not even talk.
PS On a nearby street, a collective complaint is being actively collected. Subscribed. It turned out to be 109th.
PPS According to insider information, the activated competitors are actively reducing their subscriber base, thereby unloading the lines.
“Volya” represents a lot of everything and everything - from television to high-speed Internet and collocation. Like all regular providers, it offers limit and unlimited packages.
But with big reservations.
The so-called “consumption profiles” hang on the main page of the site. Limited packages priced up to 150 hryvnias for the maximum amount of traffic - up to 80 gigabytes. The declared speed is unlimited. Unlimited packages are also hidden deep inside, in the form of inconspicuous pdfs - at the cost of up to 100 hryvnias for a maximum speed of 1 Mbps. (The prices are given for individuals. For legal entities, everything is much more expensive and confusing).
It would seem that everything is clear and clear. But!
The provider constantly artificially forces users to work with tariff packages. My monthly consumption, for example, is about 50 GB. In order to provide myself with the necessary traffic, I must either pay 150 hryvnias for an 80GB package (a smaller package offers only 30 GB for 100 hryvnias) or use unlimited for 100 hryvnias. But, at unlimited, traffic is constantly being cut to me, artificially driving “to slow gateways”. The declared speed, up to 1 Mbit, can be obtained only at night. From 11 pm to 10 am.
Attempts to find out the provider in what the matter stumbles upon the wall of debility of "technical staff". This is if during the day you can even get through (ICQ and email are fundamentally not supported for regular subscribers). Or constant beeps, or constant jingle. The record of waiting on the line is 48 minutes, until they told me: “Hello. We are glad. What do you need? ”
Excerpts from conversations with technical support (which consists entirely of girls, strong blonde, to get to a more or less competent engineer you need to spend a lot of nerve cells):
- Your torrent cuts everything.
- It cannot cut, because it is configured according to your own recommendations and the speed is forcibly reduced to 32 kb / s.
- Your updates are swinging, clogging the channel.
- Updates are not issued every day and their weight is not gigabytes to clog the channel. In addition, I have disabled the automatic update of Windows.
- Then you have a firewall.
- Yes, I have a firewall, but I can configure it and it is not configured to reduce speed in a strictly defined time period.
- Then you work with "slow" sites.
- In the global Internet, all sites cannot simultaneously be under peak load, failures can constantly occur on the trunk lines, and the same google.com does not go on schedule to a narrow channel.
“So you have a leech on your channel."
- Your experts did a check a week ago - once. According to the legislation of Ukraine, the seller of services is responsible for the safety of communication lines and protecting them from outside interference. In this case, you are two.
- What are you calling at all? You scored the whole channel for us.
- I bought unlimited Internet, with access speeds of up to 1 Mb. Can I find out the reason that in the afternoon the speed constantly drops to 512 kb / s, and on weekends and generally to 256 kb / s. Are you forcibly limiting the speed or do you have old equipment and narrow channels that cannot ban everyone?
- Not! You download it, go to slow sites, use antivirus ...
This is all from the ordinary. From recent. The Internet is gone. I’ve called for two days, I’ve called on the third.
- No Internet. The third day already.
- You ...
- I interrupt. I have no viruses on my machine. I have correctly configured all applications. I overloaded the modem. I let the modem stand stupidly for half an hour, suggesting that it was suddenly overheated by a directed heat beam. My banal “Online” light does not light up, which directly indicates a problem on the line.
- (Sadly). Address? A. Yes. You had a break there, the team was busy - today they will probably do it.
- Thanks.
That was Thursday. There was no Internet on Monday. I called all day, on Tuesday I called.
- I left a request to check the line, five days passed. The Internet never appeared. And the problems are on the line and not on my local machine.
- (Stunned) Address? A. Yes. The brigade was on Friday. All repaired. You had a gap on the line leading to the house.
- (B%? No. В%; No.%; No.;%: No. !!!). I am embarrassed to ask - what prevented me by repairing the line to check the availability of the Internet for subscribers?
- It's all locally in your apartment. Tomorrow we will send the master to you. When is it convenient? From 12 to 15? Well, the master will come at this time.
Attempts to explain that I do not have cable-gnawing individuals at home, no one has recently changed the baseboard, etc., actions on the all-knowing operator girl did not take place.
Okay, I took leave from work. I'm waiting. 15-00. 16-30. 17-20. There is no one. At 18-00 a boy came with a detector. And let's make me push the furniture and show the entry / exit points. I walked for half an hour. Bottom line - you are all right. I’ll leave a request for tomorrow, let them check the line for risers.
As a result, more than a week passes. He spat, wrote a letter to the director. At the same time, he scared me with a copy to the Consumer Rights Protection Service.
The next day, oh miracle! There is internet. It turns out that the amplifier burned out in the next entrance. They came, checked, apologized.
A simple thought crept in: “Until you write a magic pussy to your bosses, intimidated by complaints to all the controlling authorities, will no one even start to do nichrome?”
About trifles, such as roll-over ping (it happens 2k-2,5k to banal Google), inexplicable packet loss and just a temporary loss of communication, I will not even talk.
PS On a nearby street, a collective complaint is being actively collected. Subscribed. It turned out to be 109th.
PPS According to insider information, the activated competitors are actively reducing their subscriber base, thereby unloading the lines.