May 7, 2009 at 17:15what should be the service!
For a long time I was going to write about my impressions of the work of those. Logitech support, but somehow my hands did not reach. But after reading the article about the Samsung service, I realized that the time had come.
It all started quite sadly - my wireless mouse + keyboard set stopped working for me. I tried a bunch of ways to fix it, but nothing helped. After the keyboard successfully connected via Bluetooth to the Nokia phone, I realized that the problem was most likely in the BT receiver and I scored it - there was no time to understand it, so I took out the old wired devices from the bins and calmed down.
After some time, I got sick and when I tried to work from home, I found that the keys on the old wired clave were falling, which greatly interferes with the process. I decided to call those. Logitech support and find out where to go with my problem. The statement of the TP specialist shocked me: “We DO NOT have a single service center in any country in the world. All issues are resolved through the store. " However, our conversation did not end there. For half an hour, we found out that the problem was really in the receiver, after which I heard something and could not believe my ears! I was told that a new transmitter would be sent to me via UPS. True, unfortunately, I have to wait a long time, since there are no such receivers in the Russian warehouse and they will write it to me from a warehouse in Germany.
I left my contacts (phone, address and email), wrote down some tricky number of my appeal, which, as I was told, could be useful, hung up and waited. After 10 days, a message came to my soap that since there was no reaction from me on my appeal, it automatically goes into the status of "completed". I honestly did not understand what this meant, but I thought that, apparently, the new receiver could no longer wait. I was upset that there are no fairy tales in this world with a happy ending and relaxed, trying to forget about it.
Another two weeks passed and I received a message from UPS with the delivery status of correspondence to me. Two days later, they called me and said, “I have a small letter from Germany for you, when can I get there?” I answered, waited, received, signed, closed the door and still continued to doubt that all this really didn’t cost me a dime.
By the way, by the time of the conversation with technical support, the guarantee for my package seems to have already ended ...
After this story, I began to love and respect Logitech even more. When the company TAK treats its customers, I personally do not mind paying extra for the brand!
PS I just don’t know if I guessed with the blog: - [Can you advise any more suitable?
It all started quite sadly - my wireless mouse + keyboard set stopped working for me. I tried a bunch of ways to fix it, but nothing helped. After the keyboard successfully connected via Bluetooth to the Nokia phone, I realized that the problem was most likely in the BT receiver and I scored it - there was no time to understand it, so I took out the old wired devices from the bins and calmed down.
After some time, I got sick and when I tried to work from home, I found that the keys on the old wired clave were falling, which greatly interferes with the process. I decided to call those. Logitech support and find out where to go with my problem. The statement of the TP specialist shocked me: “We DO NOT have a single service center in any country in the world. All issues are resolved through the store. " However, our conversation did not end there. For half an hour, we found out that the problem was really in the receiver, after which I heard something and could not believe my ears! I was told that a new transmitter would be sent to me via UPS. True, unfortunately, I have to wait a long time, since there are no such receivers in the Russian warehouse and they will write it to me from a warehouse in Germany.
I left my contacts (phone, address and email), wrote down some tricky number of my appeal, which, as I was told, could be useful, hung up and waited. After 10 days, a message came to my soap that since there was no reaction from me on my appeal, it automatically goes into the status of "completed". I honestly did not understand what this meant, but I thought that, apparently, the new receiver could no longer wait. I was upset that there are no fairy tales in this world with a happy ending and relaxed, trying to forget about it.
Another two weeks passed and I received a message from UPS with the delivery status of correspondence to me. Two days later, they called me and said, “I have a small letter from Germany for you, when can I get there?” I answered, waited, received, signed, closed the door and still continued to doubt that all this really didn’t cost me a dime.
By the way, by the time of the conversation with technical support, the guarantee for my package seems to have already ended ...
After this story, I began to love and respect Logitech even more. When the company TAK treats its customers, I personally do not mind paying extra for the brand!
PS I just don’t know if I guessed with the blog: - [Can you advise any more suitable?