Seven rules for the administrator

    Hello.

    If you are my regular reader, then you know that by and large I am writing for people who are the creators and administrators of Internet projects, for those who want to become them or who are just interested in collisions of site management. And along with purely technical problems, any administrator sooner or later faces problems of moral and personal plans.

    I want to give some advice to beginners, which I once received from smart people and from my own sad experience.

    These are the rules for the administrator.

    First, I already spoke about this in a previous article and repeated it repeatedly- Do not personalize. The administrator must have an inaccessibility mask. This is difficult to do at first, when the site is just developing, who else but the administrator will bring the first users and help beginners to figure out the system, glitches and whims. Ideally, you need to gradually move away from communication with users, but it doesn’t work out because users become your buddies and friends. And friends take time, everyone needs to explain and tell another action, because everyone considers himself "special, approximate."

    Based on this, the first rule is that the administrator must be unavailable. Let the "machine" be responsible for it.

    But without friends, users can not be. Who else but they will be the alpha-testers of innovation, at the moment when it is still in its infancy. It’s better not to make some changes, and you only understand this after you make them. But when you have faithful helpers who are ready to listen and suggest - the chance to make a mistake decreases.

    Therefore, the second rule is to find friends on the site.

    Where there are friends, there are enemies, they will certainly be. If you did not listen to the first advice, consider them your personal; if you did, the whole site. And it is not clear which of them is "better." Enmity can be expressed in anything, starting with trolling, petty indulgence by a swear and irresistible flood, ending with open confrontation and crusades against the administration and rules, with the aim of forcing the administration to dance to its tune.

    The first ones must be fought unequivocally - removal of inappropriate content and ban. Without dismantling, without hanging on a shameful board - this is what small dirty tricks want to be noticed. Spend a few minutes of time cleaning them and they won’t return.

    Hence the third rule is calm and only calm.

    The second category is a bit more difficult to fight. They are dangerous in that they can really cause spontaneous rallies, misinform users and create panic. Oddly enough, this sometimes benefits. Because, as you know, firstly, “black PR is also PR” (the main thing is that some bad news does not turn out to be true, as, for example, recent events with bestpersons), secondly, it excites users, and Thirdly, the happy ending is only a plus in the piggy bank of the administration. The main thing here is not to miss the moment and react in time, putting up undeniable evidence of their innocence.

    The fourth rule is to be a cowboy, shoot first.

    Another thing is when the revolutionaries are right in their demands (and this happens, history knows). The administration should be able to accept its wrongness and propose constructive solutions. But it’s better not to allow such things and not launch the site to such an extent that someone begins to indicate what and how to do on your own resource. If you already got down to business - bring it to the end and react to the slightest changes in moods. Be aware of everything that is happening on the site.

    Sad rule number five - called a cargo - climb into the back.

    Do not escape from unforeseen situations. It is rather a philosophical question - it is impossible to foresee everything. That is why it is never and never possible to create strict rules. Firstly, any rule can be violated, and the more specific it is made up, the easier it is to find a counter-measure (you forbade the mat; well, replace the letters with numbers and exclamation marks - that’s no longer a mat). Secondly, by creating the rules, you first of all tie your hands to yourself. Who else but the administrator must clearly follow certain settings on the site. Therefore, the recipe - the more vague the rules, the more difficult it is to break them and the easier it is to be punished (guided by them, even if subjectively, the administrator is allowed), now you are looking for counter-measures.

    The sixth rule suggests itself - the rules for fools.

    And finally, the last rule - be subjective!You can’t keep up with objectivity anyway, it’s better to have an opinion than a bunch of strangers.

    Maybe I missed something?

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