Usability department: create or not?

Over the past three weeks, I had to answer the same question 4-5 times:

Should I create my own department within the company that will deal with usability issues, and if so, how to do it?

Friends and colleagues asked me this question, and clients, and I suspect they will continue to ask. The fact that "usability" is kind of even sometimes useful is understood by many, and now they are faced with the question of how to organize the process most efficiently and at the lowest cost ... full article