We pump Atlassian Service Desk - the announcement of the mitap and the live broadcast
Hello! We invite to the Atlassian User Group meeting specialists for working with the Atlassian platform, its internal processes and services. We will discuss the implementation of Atlassian Service Desk, the possibility of working with reports in it and the Riada Insight plugin for asset management.
The meeting will be held January 31 at the Avito Moscow office. Sign up and invite colleagues. Under the cut - theses of speeches, links to the registration and video broadcast mitap.
"The transition to the Atlassian Service Desk", Olga Mukhametzyanova, Avito
I have been engaged in supporting Atlassian products since 2013. I try to help our teams use the tools from Atlassian as efficiently as possible. I study and use Python to automate processes.
The report will talk about how we ran the Atlassian Service Desk for internal projects. During the year of gradual implementation, we faced a variety of problems: from setting up chains of approvals to the loss of incoming mail calls. I'll tell you how we coped with all this and how we automated a large part of the requests. We will talk a little about how to notify users, how to work with deferred requests, about the user profile and whether it is possible to do something useful with it.
Atlassian Service Desk Reports, Olga Nikolaeva, Toolstrek
Olga started working with Atlassian in 2007, in Yandex. Since then, did not stop.
One of the important parts of the work on processing support applications is the organization of operational reporting for a quick process restructuring. I will talk about what is important to know when organizing work, what reports are and how to use them effectively.
“Riada Insight in Jira - what, how and why”, Anton Chemlev
Anton has been working with Atlassian products for 5 years. He was engaged in the implementation and support of Atlassian solutions in the field of banking processing. Now implements the Jira Service Desk for internal support services.
As part of the report I will talk about the Riada Insight plugin for Jira, which is one of the plug-ins that allow you to manage asset management in Jira.
I will share the experience of setting up Riada Insight and its use. And also tell you how to squeeze the maximum performance out of it.
18:30 - 19:00 - Registration, drinking coffee and talking.
19:00 - 19:10 - Welcome speech from AUG and Avito, Anna Zekunova and Olga Mukhametzyanova.
19:10 - 19:45 - “Switching to the Atlassian Service Desk”, Olga Mukhametzyanova, Avito.
19:45 - 20:00 - Coffee break.
20:00 - 20:30 - “Atlassian Service Desk Reports”, Olga Nikolaeva, Toolstrek.
20:30 - 21:00 - “Riada Insight in Jira - what, how and why”, Anton Chemlev.
Passwords and attendances
Participation in the event is free, registration is required .
Address: Avito office, Lesnaya 7 .
Here is the link to the live broadcast. Connect on the day of the event to the AvitoTech youtube channel.